Data Entry Customer Service

JACQLYN ANN MARIE COOPER

Burr Ridge, IL 312-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Friendly, organized, and highly motivated professional with over 10 years of experience in customer service, data entry, and team leadership. Proven track record in handling high-volume interactions, resolving issues quickly, and exceeding performance goals. Skilled in phlebotomy, call center operations, and managing diverse teams. Committed to delivering quality service and maintaining customer satisfaction.

CORE SKILLS

- Customer Service & Client Support

- Data Entry & Records Management

- Call Center Operations

- Conflict Resolution & Problem Solving

- Microsoft Office (Word, Excel, Outlook)

- CRM & POS Software

- Time Management & Multitasking

- HIPAA Compliance & Confidentiality

PROFESSIONAL EXPERIENCE

T-Mobile - Burr Ridge, IL

Retail Manager 2019 - 2024

- Led a team of 10+ associates, coached for performance improvement, and ensured daily operational goals were met.

- Handled escalated customer issues with professionalism, achieving 95% satisfaction rating.

- Trained new hires in sales techniques, systems usage, and customer service protocols.

- Processed transactions, updated customer accounts, and performed accurate data entry.

- Managed inventory, store metrics, and scheduling. IDS - Remote

Customer Service/Data Entry Representative 2013 - 2019

- Handled inbound and outbound calls in a fast-paced remote call center environment.

- Entered and updated customer data with 100% accuracy in internal systems.

- Responded to emails and live chats, resolved issues, and followed up on open cases.

- Maintained confidentiality and followed HIPAA compliance procedures.

- Recognized multiple times for call quality and attention to detail. Edwards Hospital - Elmhurst, IL

Phlebotomist 2009 - 2013

- Performed blood draws and specimen collection with care and precision.

- Entered and verified patient data into the hospital system daily.

- Delivered compassionate service in a high-volume clinical environment.

- Ensured accurate labeling, storage, and transport of lab samples. EDUCATION

Genesis Healthcare Institute - Chicago, IL

Phlebotomy Certification, 2009

ADDITIONAL INFORMATION

- Available for remote and on-site positions

- Bilingual (English, conversational Spanish)

- Excellent typing speed: 65+ WPM

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