Customer Service Work-From-Home
Resume:
Jane Torres
Plattsburgh, NY *****
************@*****.***
Professional Summary
Content Creator/Customer Service / General Accounting Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Owner
Coastal Bliss Journeys Travel
January 2025 to Present
Travel agent; Bookings for everything travel; Flights, hotels, rentals; Content Creator; Marketing & Sales
• Utilized social media platforms to expand brand awareness and engage with target audience
• Created effective marketing strategies to promote the business and attract new customers
• Analyzed market trends and competitor activities to identify opportunities for business expansion
• Developed partnerships with other businesses to enhance product offerings or reach new markets Delivery Driver
DoorDash-Plattsburgh, NY
November 2019 to January 2025
• Delivered packages and goods to customers in a timely and efficient manner
• Secured the safe handling and transportation of fragile or perishable items
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Received multiple commendations from customers for exceptional service Instacart Shopper
Instacart-Lake Luzerne, NY
November 2019 to March 2023
• Delivered packages and goods to customers in a timely and efficient manner
• Handled customer inquiries and concerns professionally, providing excellent customer service
• Resolved any delivery discrepancies or issues promptly and efficiently
• Maintained a professional appearance while representing the company during customer interactions Front Desk Clerk
Surfside on the Lake Hotel and Suites-Lake George, NY May 2022 to October 2022
• Greeted and checked in guests, made certain a positive first impression and providing exceptional customer service
• Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
• Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
• Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
Driver
Lyft Inc.-Albany, NY
March 2020 to January 2022
• Followed all traffic laws and regulations to ensure compliance and prevent accidents
• Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
• Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
• Maintained a high level of professionalism while representing the company during interactions with customers
Night Auditor/Front Desk Clerk
Country Inn & Suites-Queensbury, NY
July 2019 to January 2022
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Updated reservation systems with accurate information on room availability and rates for efficient bookings
Personal Vehicle Delivery Driver
UPS-Queensbury, NY
November 2020 to January 2021
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Accounting Clerk
Pallets, Inc.-Fort Edward, NY
June 2016 to July 2019
• Performed daily financial transactions, including accounts payable and receivable, ensuring accuracy and timeliness
• Managed vendor invoices and reconciled discrepancies to maintain accurate financial records
• Maintained organized filing system for invoices, receipts, and other financial documents
• Collaborated with team members to reconcile bank statements and resolve any discrepancies Education
Certificate in Accounting
Salter School-Worcester, MA
January 1999 to September 1999
Skills
• Delivery driver experience
• Sales
• Communication skills
• Upselling
• General Accounting (10+ years)
• accounting
• General ledger reconciliation
• Cash management
• Quickbooks
• Windows
• Account reconciliation
• Guest Services
• Night audit
• English
• Accounts receivable
• Driving
• Phone etiquette
• Hotel experience
• Bookkeeping
• Microsoft Outlook
• Customer service
• Journal Entries
• Hospitality
• Heavy lifting
• General ledger accounting
• Front Desk
• Microsoft Word
• Customer Service
• Photography (2 years)
• Serving
• Cash register
• Server (3 years)
• Oracle
• Content marketing (1 year)
• Bank Reconciliation
• Balance Sheet Reconciliation
• Tax experience
• Computer skills
• Photography
• Microsoft Excel
• Front desk
• Night Audit
• General Ledger Accounting
• Cash handling
• Guest services
• Accounts payable
• QuickBooks
• Restaurant experience
• Content creation (1 year)
• Accounting
• Clerical experience
• Cashier (4 years)
• Accounts Payable
• Account Reconciliation
• Tax Experience
• Balance sheet reconciliation
• Guest relations
• Organizational skills
Certifications and Licenses
Driver's License
Additional Information
Qualifications
- Highly qualified professional background as an Bookkeeper, Accounting Specialist
- Strong Customer Service and support: Sales & photography
- Excellent General Office Procedures: Filing, Multi-Line phone, Mailings
- Excellent organizational, planning, interpersonal and communication skills
- Computer Literate: Microsoft Programs, Internet, Emailing Skills & Abilities
Customer Service * Highly organized & conscientious with customers wants & needs
* Daily open & close procedures; Daily cash management; Bank Drops
* Possess good management & time management skills
* Able to establish a positive rapport with customers resulting in repeat business
* Conducted telephone soliciting: scheduling appointments & recording information
* Possess good communication skills, both in person and on the phone Clerical * Handling of Mail: Sorting & Distribution
* Answering multi-Line phones: Taking Messages & Routing Calls
* Review & Order Office Supplies
* Proven ability to multi-task successfully
* Possess general office skills: equipment operation & data entry
* Designed a new Food Service Menu for Catering Department Accounting * Processing & entering of daily invoices; processing checks * Reconcile & enter receipts, orders, payments & deposits
* Preparation of Month End journal entries for closings
* Responsible for Monthly Reconciliations of Bank Statements
* Reviewed accounts for accuracy & proper placement
* Responsible for billing and collecting payments; prepared change orders
* Prepared Monthly COGS; Prepared Sales Tax reporting
* Budgeting costs for purchasing; kept accurate records of business inventory
* Prepare Payroll & Payroll Quarterlies
* Prepare Federal & State Taxes for payroll
* Review & examine Accounts Receivable accounts for collections
* Prepare & Process Individual, Corporate & Partnership Tax Returns
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