Administrative Assistant Case Manager

CARMEN M. CUEVAS

CELL PHONE: 939-***-****/ EMAIL: *****************@*****.***

ADMINISTRATIVE ASSISTANT/ HR ASSISTANT

CAREER PROFILE

Seeking a position to exercise my knowledge and experience as an Administrative Assistant and Human Resource Assistant, Document Control. Also, I have experience in the Engineer and Maintenance department Facilities and Utilities involving responsibility and working with others as a team member to achieve and growth for the company. Strong emphasis on organizational skills and strong attention to detail and ability and multitask, attendance reports, schedule entry, ordering flexibility adaptability and other tasks. as well as Quality Assurance/Quality Control, I bring a wealth of experience in fostering team collaboration and driving company growth. My forte lies in organizational prowess, meticulous attention to detail. Bilingual fluency in English and Spanish, I’m eager to contribute my skills and expertise towards the success of your organization.

PROFESSIONAL EXPERIENCE

PLEXOS GROUP LLC, PUERTO RICO

Case Manager (HUD-Federal Government Agency.) March 2023 – June 2025

Full-time case manager working with Department of Housing with the CDBG-MIT New Energy and Solar Programs. Helping applicants with all the paperwork they had to give and sign.

Giving orientation to people that are interested in the program.

Receiving calls from applicants and non-applicants, to give them the best customer service needed.

Verifying the Solar’s Company quotes that all the documents are in the quote as requested by the program and reviewed their validity.

Working directly with the program “Canopy” doing reviews of cases that are assigned to me with all program tabs specially the ones intake and eligibility tabs reviewing the cases that are assigned to me and process the cases.

Working with the cases that are ready verified all the documents in the cases and approved for the final closeout.

Being a team player and helping my peers with all their questions and always available to offer the best solutions.

SIGNATURE SYSTEMS GROUP LLC, ORLANDO FL

Manufacturing HR Administrative Assistant January 2021– October 2022

Dedicated and proactive professional offering comprehensive support to plant management, human resources department, engineering department, and maintenance department.

Manage travel arrangements and travel calendar.

Adept at facilitating seamless onboarding processes for new hires, including ADP setup and I-9 verification, while maintaining meticulous records of training progress and ensuring accurate timecard submissions.

Proficient in coordinating employee referral programs, managing the collection of applications, coordinating interviews, overseeing safety training, and assisting in conducting orientations.

Update safety training records according to OSHA regulations and administer remedial training as necessary.

Assist Engineering department with creating and updating training materials that was accurate and compliant to company standards to be utilized in the training software program known as Dozuki.

Experienced in providing administrative support, including maintaining procedure binders (safety, quality audits, and workers compensation logs), managing documentation, assisting with internal and external audits.

Establish and implement efficient HR policies and procedures, ensuring compliance with all relevant government and state laws.

Execute annual training and assessments to efficiently maintain a productive work environment and foster positive values Signature System Group LLC, Company.

SECURE AMERICA LLC, ORLANDO, FL

HR Administrative Assistant January 2018 – December 2020

Provide essential support to divisional and branch offices in administration, operations, and human resources functions.

Conduct guard tour system reviews to uphold quality control standards.

Provide comprehensive administrative support to the HR Department, including managing calendars, scheduling interviews, conducting drug screening, background checks, and coordinating candidate communications.

Maintain accurate employee records, including personnel files, performance evaluations, and benefits documentation.

Prepared reports and presentations for HR meetings and presentations, generate customer invoices and meetings for clients.

Support operational functions for the divisional/branch office, including, but not limited to provide oversight on Regional Inventory of uniforms and equipment, including ordering, shipping, reception possession, condition and collection assisting with payroll data entry and submission as needed assist in the distribution and filing of new hire paperwork, as needed assist in benefits enrollment, state licensing registrations and audits, and workers compensation claims, as needed.

CONSTRUTION REMOLDELING CONTRACTORS LLC, PUERTO RICO

Administrative Assistant November 2017-May 2018

•Created, managed, and organized all files and folders, hard copy and on the computer. Managed day-to-day operation maintained daily interactions with clients.

•Walked the sites and managed the supplies needed for job completion, completed, prepared customer invoices, arranged meetings with clients as needed.

•Greeted clients, answered phone calls, screened e-mails, tracked customer billing and payments performed Contract invoices, and job billing.

•Maintained project timelines handled confidential information.

VISTA PHARM PHARMACUETICAL INDUSTRY LARGO, FL

Lead Line February 2017 to Oct 2017

Ensure that all current Good Manufacturing Practices (cGMPs) and SOPs are adhered to relate to the equipment, work area, and personnel check quality of packages being packed, Check quality of packaging components. Ensure proper counts of packages and finished goods, place label and product information and especially with the liquids that are nonocratic. Maintain sanitary practices when handling product or components. Attend training sessions to assist in the checking-in and accountability of packaging components. (Temporary Assignment)

CATALAN PHARMACUETICAL INDUSTRY CLEARWATER, FL

Engineering Department Documentation Specialist January 2016 to December 2017

Reviewing documents Maintenance Work Orders entering in JD Edwards for grammatical and technical flow, and for conformity to departmental standards and file them. Create documents from start to finish ensuring they meet Quality standards, coordinate changes to engineering documents. Control of standards and customer documentation, serve as a resource to company personnel to allow appropriate access to documents including retrieval and photocopying/scanning of documents as requested. Coaching R&D staff on ways to improve their writing competencies as well as edit, clarify and proofread documents. (Temporary Assignment)

ION PHARMACUETICAL INDUSTRY CLEARWATER, FL

Quality Control Inspector/Change Control October 2014 to April 2015

•Maintains quality standards by approving incoming materials Batch Record and document control, audit, processes regulations and guidelines. Collagen Powder, natural weight loss capsules and liquids energy drinks and Hydro ox tablets vitamins and Viagra, also packing animal’s vitamin.

•Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials approves in-process production by confirming specifications; conducting visual and measurement tests equipment calibration (thermometers, scales, antimicrobial application) and monitoring of metal detector operation, monitoring of aged inventory, order filler checks.

• Communicating required adjustments to production supervisor approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work. (Temporary Assignment)

EDUCATION

Bachelor’s degree in Administration: Columbia College University Caguas, PR

Associate Degree in Administrative Assistant: Humacao Community College Humacao, PR

Certification Pharmaceutical Quality Control Inspector: Advance Professional Development Center Caguas, PR

CERTIFICATION

Six Sigma White Belt

Six Sigma Yellow Belt

Certification Internal Auditing

SKILLS

Computer Literate: ADP, Outlook, Adobe Acrobat, MS Office, Word 7.0, JD Edwards, Excel, Fax, Scan

Handling New Employee files (Scanning them)

Pulling Terms Files along with I9 Filing

Entering information in the system

Assist in a I9 Project (Reviewing Documents)

Onboarding Candidates

Electronic filing system

Creating offers

Ability to work with minimal supervision, Teamwork, Work Safety.

Manage travel arrangements and travel calendar.

Ability to effectively communicate with co-workers, supervisors, management,

Ability to generate alternative solutions when faced with a problem, and to evaluate the consequences of choosing each alternative and select the most promising alternative

Excellent communications Superior organization

Ability to handle multiple tasks within tight deadlines

Illustrates initiative and responsibility work independently as well as in a collaborative environment.

Customer service-oriented communication skills – written, verbal and presentation

Traceability Standards, Testes, AQL Ruler Procedure, (GDP), (GMP), SOP's) (OSHA) (EHS) (CGMP) (SAP)

Responsible, organized dynamic, confidential knowledge management of plotter drawing equipment.

Bilingual English and Spanish

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