Product Management Operations Coordinator

Sam Cronin

864-***-**** • ********@*****.*** • Greenville, SC, USA

Education

**** - ****

Clemson University

Bachelor of Science in Business Management

Minor in Health Science

Clemson, SC

3.87/4.0 GPA

Magna Cum Laude, Dean’s List

Fall 2008

University College Cork

Lived and studied abroad. Completed Business, Health, and Irish courses.

Cork, Ireland

Experience

March 2018 - March 2024

Paxton Access Inc.

Product Manager

• Own products for their full lifecycle; overseeing the development and production processes

• Prioritize work across various firmware and software releases, setting the timeline for each release

• Research market trends and key functionality of products already in the field

• Write clear and concise requirements for software and hardware products that I own and manage

• Attend daily stand-ups when necessary during the project(s)

• Collaborate globally with Development, Test, Marketing, Sales, Support, Operations, Quality, and Supply Chain

• Prepare and deliver presentations for Senior Stakeholders, the Development team, and/or Sales and Marketing Managers across the company

• Responsible for company-wide updates outlining each product I own and the impact each release will have on the business

• Regularly review the health of Paxton’s products, analyzing data and providing feedback

• Provide input toward the company roadmap as a part of the Product Management team

• Focus on time management as Development and Test are based in the United Kingdom

Greenville

SC

Paxton Access Inc.

Product Specialist

• As a part of the Product Management team, collaborate with the preparation and communication of new product launches, product changes, and product discontinuations

• Ensure hardware, software, and firmware releases for my projects are going well and meet their target dates

• Prioritize and allocate tickets across various releases

• Collaborate globally with Development, Test, Marketing, Sales, and Support

• Monitor the health of products I am responsible for; ensuring proactive actions are taken when necessary

• Provide regular executive updates, clearly and concisely

• Focus on extensive market research, technical and functional, for new and existing product areas

• Responsible for documenting feature requests and requirements for the product portfolio of all Paxton products from the field

• Work with Product Management and provide input toward the company roadmap

• Perform alpha phase testing of new Paxton hardware and software

Greenville

SC

May 2012 -

July 2015

Volke - BMW Manufacturing Co.

Supply Chain Planning Specialist

• Responsible for developing and implementing long term supply chain concepts, including emergency processes

• Lead Realization Team meetings to communicate all aspects of the supply chain process detailed for specific part family deliveries

• Monitor supply chain rollouts to ensure accurate communication, overall understanding, and robust processes

• Coordinate implementation of containers for new parts and removal of containers for obsolete parts between BMW packaging and external suppliers

• Evaluate logistic changes to consider impact regarding packaging, material flow, and transportation

• Communicate with counterparts in Germany to verify internal system information

• Provide calculations for containers and transportation needs based on lifetime volume of the vehicle, take rate of individual parts, packaging constraints, etc.

Greer

SC

January 2012 -

May 2012

Manpower - Honeywell Aerospace

Lead Advanced Engineering Associate

Greer

SC

• Organized and consolidated aerospace engine manuals, drawings, and technical documents

• Compiled extensive information for suppliers

• Communicated with suppliers to gather and evaluate bids

June 2010 -

July 2011

the Medical University of South Carolina

Administrative Assistant

Charleston

SC

• Aided with the pre and post grant award duties, scheduling, purchasing, and written correspondence for the office of the department chair

• Drafted letters for the chair concerning appointments and recommendations

• Functioned as a liaison between the chair, faculty, division managers, staff, and students

• Responsible for working with the chair in drafting, updating, renewing and filing of IACUC, IRB, OSHA protocols and compliance documents

• Hosted seminars and planned visits for approximately 20 visitors

• Proofread presentations and various articles to be published in science and medical journals

• Scheduled appointments, managed calendar, answered questions

Summer 2009 -

Fall 2009

and

Summer 2008

Greenwood - Honeywell Aerospace

Technical Writer

Greer

SC

• Assisted with audit preparation and the necessary maintenance following the audits

• Prepared technical documents, procedural manuals, and service manuals

• Translated technical data from obsolete manuals to Engineering Repair Instruction resulting in significant cost savings

Summer 2007

Gerber Childrenswear Inc.

Operations Management Intern

Greenville

SC

• Worked with operations management in clothing production

• Helped with operations, sourcing, packaging, planning, and customer service

Summer 2006

Kolbenschmidt Pierburg

Accounting and Finance Intern

Fountain Inn

SC

• Carried out daily accruals, monthly reconciliations and monthly financial statements

• Prepared various reports including Sales, Materials, and Manager Output

Volunteer Experience

2010

MUSC Children’s Hospital

Special Care Nursery Volunteer

Charleston

SC

• Tend to newborns in need after checking in with nursing for any special information

• Support with gentle hands during some procedures as deemed appropriate by nursing staff

Travel

August 2015 - August 2017

World Travel

13+ months of constant travel across 18+ different countries

• Develop itineraries and organize a variety of transportation

• Research travel options, currencies, customs, traditions, and government visa regulations for 24 countries over 2 years

Computer Skills/Certifications

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Hardware & Software

Technical Writing

Stakeholder Management

Presenting

Global Travel

UX/UI Design Collab

Product Launches

Product Owner

A/B Testing

Jira

Agile

Scrum

Trello

ProdPad

OneSky

Product/Feature Priority

MILES

gAMS

GoToMeeting

Skype

Zoom

Google Hangouts

Other Experience

Honors, Awards, & Activities

President’s List, three semesters

Dean’s List, four semesters

Golden Key National Honor Society

Phi Kappa Phi Honor Society

Beta Gamma Sigma Honor Society

Extended Travel (08/15- 08/17)

Recipient of 2009 Management Faculty Academic Excellence Award

SC Life Scholarship Recipient, four years

Dr. Henry C Drake Scholarship, three semesters

IPTAY Collegiate Member, supporting athletics

Intramural sports, captain

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