Customer Service Data Entry
Resume:
Alani Martin
Washington, D.C *****
************@*****.***
Education
Potomac High
School Oxon Hill, MD
High School Diploma
Skills
Team Leader
Cash Handling
Drawer
Balancing
Payment
Collection
Positive
Attitude
Attention to
Detail
Teamwork and
Collaboration
Interpersonal
Skills
Empathy and
Understanding
Active
Listening
POS System
Operation
Customer
Compliant
Resolution
Daily Reporting
Data Entry
Customer
Assistance
MS Office
Windows
Microsoft
Excel
Spreadsheets
Toyota Illinois, Chicago ( Assistant ) June 2018 - August 2018 Answering and Directing Phone Calls
Managing Correspondence
Data Entry and Record Keeping
Organizing and Maintaining Files
Customer Service
Scheduling Appointments and Managing Calendars
Inventory Management
Providing General Office Support
Assisting with Special Projects
KFC Oxon Hill, MD ( Cashier ) June 2020 - April 2021 Operated cash register and accurately processed payments Maintained cleanliness of the checkout area by cleaning counters, shelves and windows Performed opening and closing procedures, such as counting the cash register, restocking and cleaning
Assisted customers with suggesting food items on the menu or specials Performed duties such as counting the money, balancing registers and reconciling discrepancies
Enforced store safety and cleanliness standards and reducing hazards Topgolf Oxon Hill, MD ( Food Runner / Server ) May 2021-Aug 2021 Effectively communicated with chefs, servers, and other kitchen staff to deliver meals on time
Provided superior customer service by quickly and efficiently delivering food to guests Provided excellent customer service by being attentive to guests’ needs and requests Helped servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests
Maintained professional communication with wait staff, cooks, and managers while on the job
Adapted well while working in fast-paced environments with frequent interruptions AMC Theaters Oxon Hill, MD ( Cashier / Team Member ) Sept 2021- Feb 2022 Greeting Customers
Assisting Guests
Ticket Sales
Concession Sales
Maintaining a welcoming environment
Addressing Customer Concerns
Ushering the Theatre's
Stocking
Cash Handling
Working the POS system
Issuing Refunds
Capital One Arena Washington, D.C ( Cashier / Customer Service ) Sept 2022 - Jan 2024 Greeting and Assisting Guests
Taking Orders
Serving Food and Drinks
Answering Questions
Handling transactions and the POS systems
prepare Food and Drink Items
Maintaining Food Safety
Maintaining Cleanliness
Operating Kitchen Equipment
CSC Contemporary Services Corporation Washington, D.C ( Event Security ) May 2024 - Dec 2024
Access Control
Crowd Management
Emergency Response
Conflict Resolution
Physical Fitness and Stamina
Reporting and Documentation
Dollar General Oxon Hill, MD ( Cashier / Stocker ) March 2025 - Greeting and Assisting Customers
Answering Questions
Handling Cash & POS systems
Providing Recommendations
Inventory Management
Receiving Deliveries
Stocking Shelves & Display
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