High School Customer Service
Resume:
L A S H A N LS D A S M I T H
B E N E F I T C L A I M S P E C I A L I S T
C O N T A C T
*************@*****.***
Wylie, TX
COLLIN COLLEGE
Currently Enrolled
WASHINGTON HIGH SCHOOL
High School Diploma
E D U C A T I O N
S K I L L S
• Benefits Administration &
Enrollment
• Employee Relations &
Customer Service
• Health, Dental, Vision, &
Retirement Plans
• Open Enrollment
Coordination
• Claims & Issue
Resolution
• Payroll & Benefits
Integration
• Claims Processing &
Adjudication
• Problem Resolution &
Investigation
P R O F I L E S U MMARY
Dedicated Benefit Specialist with over 4 years of experience in benefits administration, employee enrollment, and compliance with healthcare and retirement plans. Adept at assisting employees with benefits inquiries, ensuring regulatory compliance, and coordinating with vendors to optimize benefits offerings. Strong attention to detail, excellent communication skills, and expertise in HRIS and benefits management systems. Seeking to leverage expertise in employee benefits and HR operations in a dynamic work environment.
WORK E X P E R I E N C E
Telus Digital 2020 - PRESENT
Benefit Specialist
Morneau Shepell 2018-2020
Claims Representative
• Administered employee benefits programs, including health, dental, vision, life insurance, and retirement plans.
• Assisted employees with benefits enrollment, eligibility verification, and claims resolution.
• Ensured compliance with federal and state regulations, including ACA, COBRA, and ERISA requirements.
• Partnered with benefits providers and third-party administrators to resolve escalated benefits issues.
• Conducted benefits orientation sessions and assisted with open enrollment, increasing participation by 85%.
• Managed HRIS data entry and payroll deductions for benefits, ensuring accuracy and timely processing.
• Assisted in processing benefit claims, verifying eligibility, and coordinating with insurers and healthcare providers.
• Analyzed policy terms and conditions to determine coverage and benefit payouts.
• Handled appeals and reconsiderations, ensuring fair and accurate claim evaluations.
• Trained new hires on claims processing procedures and system navigation.
Contact this candidate