Support Specialist

Sean Henderson

SKILLS Zendesk HelpScout Slack Email & Chat Support Typing Speed: 50+ WPM

EDUCATION High School Aug 2016 - Mar 2020

Family Christian Academy

All AP and honors-level courses

Final GPA: 3.8

EXPERIENCE

IT Systems/Fulfillment Lead, Sharecare Feb 2021 - Feb 2022 Supported internal teams and handled technical tasks involving fulfillment system operations

Communicated effectively across departments to address bottlenecks and report outcomes

Feb 2022 - Mar 2023

Provided product and order support via phone and email, often troubleshooting user issues with system access and transactions. Built strong relationships with customers by maintaining a friendly and professional tone during all interactions

Collaborated with internal departments to resolve more complex concerns Customer Support Associate, Rifle Paper CO

Email Support Specialist, ContactSource Mar 2023 - Present Responded to a continuous stream of user inquiries via email and chat, focusing on solution delivery and customer satisfaction Maintained detailed documentation for each ticket and followed escalation protocols for unresolved technical issues

Learned platform tools quickly and adapted to frequent process updates in a fast-paced remote team

SUMMARY Solution-focused and curious Customer Support Specialist with 3+ years of experience handling customer inquiries across phone, email, chat, and web. Proven ability to resolve issues in high-volume, queue-based environments with accuracy and empathy. Skilled in collaborating with cross-functional teams, adapting to evolving products, and delivering clear, helpful guidance on software tools. Highly organized, proactive, and passionate about continuous learning and improving the customer experience. ***********@*****.*** 407-***-**** Winter Springs, FL 32708 EXPERTISE Queue-Based Support Technical Troubleshooting CRM & Ticketing Systems Team Collaboration High-Volume Inquiries Customer Education