Customer Service Project Manager
Resume:
Daniel Smith
Distribution Supervisor
Flossmoor, US, 60422
**********@*****.***
Distribution Supervisor with 9+ years of expertise in optimizing distribution processes and enhancing operational efficiency. Demonstrates a visionary approach to personnel management and safety monitoring, using strategic leadership to drive team performance. Committed to continuous improvement and innovative solutions, ensuring superior customer satisfaction and operational excellence.
Employment history
Distribution
Supervisor, UPS, Oct
2022 - Feb 2024
Project Manager,
Innovation Solutions,
May 2022 - Present
Chicago, IL
Package Handler Lead,
Amazon, Jan 2022 - Oct
2022
Warehouse Associate,
Amazon, Dec 2021 - Jan
2022
Cook/Bartender,
Marcus Theatre, Sep
2018 - Mar 2020
Maintain cleanliness of kitchen to federal standards.
• Prep and cook food for movie goers.
• Mix drinks while providing superior customer service.
• Promote sales by introducing customers to new menu-items. Usher, Marcus Theatre,
Jun 2016 - Sep 2018
Maintain cleanliness throughout theatre after each movie.
• Help moviegoers with common questions/directions.
• Greet all moviegoers while providing top tier customer service.
• Keep parking lot clean of debris.
Education
Homewood Flossmoor High School, IL
Streamlined distribution processes, enhancing shipment accuracy and reducing delays, leading to improved customer satisfaction.
Coordinated with cross-functional teams to optimize inventory management, resulting in noticeable gains in operational efficiency.
Maintained comprehensive logs of daily operations, ensuring compliance with safety standards and minimizing workplace incidents.
Analyzed shipping data to identify bottlenecks, driving process enhancements that led to marked gains in overall distribution speed.
Oversee construction projects to meet deadlines and budgets, ensuring safety and quality compliance.
Conduct site visits to assess progress, address safety issues, and maintain timeline adherence.
Supervise construction teams, enhancing efficiency and ensuring adherence to project goals.
Supervised package handlers, ensuring timely and safe task completion. Trained staff in safety methods, enhancing operational efficiency. Managed timecard verification, ensuring accurate payroll processing. Resolved customer issues swiftly, improving service satisfaction. Efficiently met productivity targets through swift item processing. Consistently adhered to safety protocols and company guidelines. Accurately logged shipments using company scanners. Prepared items for shipment based on precise weight and size. Contributed to streamlined warehouse operations.
Streamlined item logging processes, enhancing shipment accuracy and contributing to substantial improvements in order fulfillment timelines. Skills
Distribution Warehousing Team Management Inventory Management Forklift Operation Project Management Safety Monitoring Quality Control Personnel Management Time Management Leadership Customer Service Equipment Operation Inventory Control Team Building Problem Solving
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