Front Office Customer Support

Nancy Washe Nyale

Phone: 074******* Email: **********@*****.***

Professional Summary

Proactive and detail-oriented administrative professional with experience in office operations, client services, and records management. Skilled in managing communication, coordinating meetings, handling sensitive information, and supporting smooth office functions. Demonstrated ability to multitask, maintain confidentiality, and provide exceptional internal and external customer support. Key Skills

Program Design, Implementation,

and Evaluation

Strong Interpersonal and

Communication Skills

Office Administration and

Protocol Management

Calendar and Meeting

Coordination

Records and Document

Management

Correspondence and File

Tracking

Meeting and Travel Coordination

Telephone and Email

Communication

Handling Confidentiality and

Data Integrity Assurance

Proficiency in Microsoft Office

and Project Management Tools

(e.g.,Trello)

Professional Experience

Project Intern (Communications & Administrative Focus) Technoserve Feb 2025 – Present

Managed program documentation and organized office records and digital files.

Provided front-office support including communication with stakeholders and clients.

Coordinated travel logistics, meetings, and training workshops.

Drafted reports, took minutes during meetings, and managed calendar schedules.

Documented program activities to ensure clear, concise communication of outcomes to stakeholders and partners.

Project Associate and Office Support

Mzazi Foundation Jun 2023 – Dec 2023

1. Coordinated schedules, meetings, and internal communications for the project supports.

2. Maintained office cleanliness.

3. Managed filing systems, handled visitors, and responded to inquiries. 4. Maintained up-to-date file movement and registry logs. 5. Supported administrative functions including petty cash management. 6. Maintained professionalism and confidentiality in all communications. Intern, Project Administration

Kwetu Training Center Apr 2022 – Jul 2022

1. Assisted in planning, implementing, and evaluating development programs. 2. Conducted research and contributed to reports and documentation. 3. Coordinated training sessions and participatory approaches with community groups.

4. Gathered and managed community feedback data to inform program improvements.

Education

Bachelor of Science in Project Planning and Management Moi University, Eldoret 2023

Kenya Certificate of Secondary Education

Murray Girls High School, Taita 2018

Certifications

• Mexoxo – Take The Lead Course

• Computer User Specialist

• Fellowship in Project Management

Languages

• English – Fluent

• Kiswahili – Fluent

Referees

1. Emmaculate Kivindyo– Communications Advisor, TechnoServe– 071******* 2. Edwina Mwebi– Enterprise Development Advisor, TechnoServe– 072******* 3. Brian Farah – County MEL Coordinator, World Vision Kenya – 072*******

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