Program Manager Staff

DEEPA KARUNAKARAN

*****.***********@*****.*** 669-***-**** linkedin.com/in/kdeepa San Jose, CA 95129 Personal Summary

Seasoned Technical Program Manager with 10+ years driving infrastructure capacity forecasting and automation for multi- cloud platforms, ensuring performance and cost-efficiency at petabyte-scale by partnering with Engineering, Product, Finance, and Operations to align resource supply with customer demand, delivering scalable processes and tooling. Certifications

• AWS Migrations Foundations (Internal): 2024

• AWS Data Analytics Specialty Certification: 2023

• AWS Solutions Architect Associate: 2022

Technical Domains

• Data Analytics

• AWS – EMR, EKS, S3, EBS

Cloud Architectures (AWS, multi-cloud)

• Foundation in GCP (Compute Engine, GKE, BigQuery) with rapid upskilling

• UNIX scripting

• Kubernetes

• AI/ML Platforms

• Oracle

• Python

• Distributed Systems

• Infrastructure Automation

Experience

Amazon Inc. (Strategic Accounts, Amazon Web Services) – Customer Solutions Manager Cupertino, CA 03/2022 – 04/2025

Customer: World’s largest Device manufacturer

• Led a cross-functional team of 7 members including, Solution Architects, Technical Account Managers, and Sales resources to support the migration of a major Maps application into AWS.

• Managed the migration of analytics workloads from Cloudera clusters and petabytes of data to AWS EMR and EBS, drove over $40M in annual recurring revenue (2022–23).

• Led the program to modernize the EMR workloads and migrate to self-managed EKS environment, achieving 30% cost savings for the customer in 2024.

• Served as the primary customer-facing Program Manager, conducting weekly technical syncs, monthly Steering Committees since Oct 2022 with Directors, and architecture reviews and Monthly on-site office hours with AWS experts since June 2023.

• Tracked and delivered on commitments to enable successful migrations, resolving blockers by coordinating with the AWS service teams.

• Led Kafka workload migration from on-prem to AWS: Defined the target-state architecture during the pre-sales phase. Delivered enablement sessions for customer teams.

• Orchestrated high-impact executive engagement events during tailored exclusive sessions in re:Invent.

• Led the Roadmap Transparency Meeting in Seattle, attended by seven Amazon VPs and customer leadership. This session unlocked a strategic workload migration, yielding $20M in revenue and enabling future business growth. IBM Inc. – Service Delivery Manager

Cupertino, CA (Remote work) 11/2016 – 12/2019

Customer: Toshiba Global Commerce Solutions

• Took on the additional responsibility of Service Delivery Manager for Toshiba Global Commerce, leading the migration of applications from a standalone SoftLayer data center to IBM's highly available private cloud in Dallas and Toronto.

• Coordinated global resources across the US, India, and the Philippines.

• Led the redesign of applications for high availability across two data centers.

• Architected a quarterly maintenance process to update over 200 instances with zero downtime—eliminating 8 hours of downtime per quarter.

IBM Inc. – Technical Product Delivery Lead

Cupertino, CA (Remote work) 11/2012 – 12/2019

Customers: AIG Chartis, Avis Budget Car Rental, The Children's Place, The New York Times

• Led the migration of applications from IBM's traditional Data Center to the IBM cloud environment.

• Stabilized the cloud environment by rightsizing the server.

• Designed the post-migration support process to ensure over 95% uptime of all applications.

• Managed middleware support for Avis Car Rental, The Children's Place, and The New York Times, coordinating 24/7 follow-the-sun support across multiple regions to meet SLAs.

• Defined project scopes, success criteria, and schedules; managed risks, approved changes, and ensured on-time delivery.

• Resolved critical system issues, conducted root cause analysis, and implemented long-term solutions. Additional Experience

• MQ Consultant & Team Lead, IBM India 2010 – 2012

• Principal Technical Analyst, Staples, Framingham, MA 2003 – 2009 Skills

Program Execution

• Program Management

• Process Optimization

• Cloud Migration

• Agile Methodologies

• Governance Framework

• Capacity Planning & Forecasting

• Project Management Tools (Smartsheet, JIRA)

• Continuous integration and deployment (CI/CD)

• Risk Assessment

Soft Skills

• Continuous integration and deployment (CI/CD)

• Risk Assessment

• Cross-functional Leadership

• Negotiation

• Mentoring and Leadership

• Stakeholder Management

• Strategic Planning and Execution

Education

Master's: Operations and Information Technology (MSOIT) Worcester Polytechnic Institute, Worcester, MA

Bachelor of Commerce (B.Com)

University of Madras, Madras, India

Coursework

Big Data, Business Management & Entrepreneurship

Stanford University

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