Instructional Design Part-Time
Resume:
Mary Heller
*** ******* **., ***********, ** ****.******@*****.***
www.linkedin.com/in/mheller91
Objective:
Seeking to contribute expertise in leadership development and instructional design as part of a dynamic, collaborative team, fostering impactful learning experiences and driving measurable organizational success.
Summary:
Innovative instructional design leader with nearly 20 years of experience in adult learning, training, and development. Proven track record in driving impactful learning initiatives, leveraging AI to enhance engagement and inclusivity. Adept at aligning training solutions with organizational goals, leading cross-functional teams, and delivering measurable results. Specializes in creating cutting-edge leadership development programs for diverse audiences.
Skills/Competencies:
ADDIE/Agile/SAM
Articulate/Captivate/Camtasia
Verint
ILT, blended, and eLearning design and development
Training evaluation
Microsoft Office 365
Synthesia AI Video Generator
SharePoint File Management
Project Management
Experience
6th Grade ELA Teacher
Northumberland County Public Schools
July 2025 – Present
Key Accomplishment:
Reentered the classroom after a 20-year hiatus with a recommissioned sense of purpose, transforming traditional instruction into grounded, inquiry-based learning. Established a responsive ELA curriculum aligned with Virginia Standards of Learning, integrating reflection, storytelling, and culturally relevant texts to foster literacy and personal agency.
Key Responsibilities:
Designed and implemented instructional units that bridge literary analysis, creative writing, and identity exploration, rooted in differentiated pedagogy.
Developed formative assessments and reflection prompts to support student voice and metacognitive growth.
Integrated spiritual rhythm and mindfulness practices into classroom management to support social-emotional development.
Cultivated a classroom culture of inclusion, curiosity, and restorative learning through storytelling, humor, and relational discipline.
Collaborated with grade-level teams and families to support holistic student development, emphasizing communication and academic equity.
Instructional Design Manager
Association of American Medical Colleges
Feb 2020 – Mar 2025 (5 years)
Key Accomplishment:
When tasked with modernizing leadership training for academic medicine executives, I transitioned in-person methods to engaging virtual formats by analyzing and modifying materials and incorporating AI-assisted video content and universal design principles. This resulted in improved learner engagement and increased training accessibility across diverse audiences.
Key Responsibilities:
Build trusted relationships with key partners within AAMC and external Subject Matter Experts.
Designed and developed leadership training for mid-senior level executives in academic medicine, resulting in a measurable improvement in leadership competencies by 100% because the AAMC had never previously mapped competencies to learning objectives.
Conducted comprehensive needs analyses, identifying key training requirements and gaps, leading to roughly a 7% increase in training effectiveness.
Improved learner engagement in virtual and in-person seminars and workshops by approximately 10% using AI-assisted content.
Portfolio Links:
AAMC Leadership Development
AAMC Pathways to Health Professions
SHPEP Financial Literacy
MOSAIC
Principles of Trustworthiness
Curriculum Development Consultant
Contract with Defense Health Agency for Recovery Care Coordinator Training
NetImpact Strategies
Jul 2019 - Feb 2020 (8 months)
AFSC/Magellan
Jul 2018 - Jul 2019 (1 year, 1 month)
Key Accomplishment:
Reviewed evaluation data and oversaw the training of 300 new recovery care coordinators, revising materials to include performance standards and objectives. This resulted in a 4% increase in training effectiveness, a 6% improvement in learner engagement and proficiency, and a 7% rise in training satisfaction rates.
Key Responsibilities:
Revised training materials with performance standards and objectives for Recovery Care Coordinator Training, enhancing training effectiveness by 4%.
Assisted the eLearning team in revising WBTs, improving learner engagement and proficiency by 6%.
Conducted qualitative and quantitative evaluations using SurveyMonkey, achieving a 7% increase in training satisfaction rates.
Reviewed and maintained the Recovery Care Coordinator Course curriculum, enhancing training effectiveness by 2% through content updates and refinements.
Conducted qualitative and quantitative evaluations using SurveyMonkey, achieving a 3% increase in training satisfaction rates by aligning with Kirkpatrick's levels of evaluation.
Collaborated with subject matter experts and stakeholders to revise eLearning materials using Captivate and Articulate, improving learner engagement and proficiency by 7%.
Portfolio Link: Recovery Care Coordinator Training
Senior Instructional Designer
Contract with the Centers for Medicare and Medicaid Services for the Affordable Care Act
Contract with the Department of Homeland Security for Immigration and Customs Enforcement
Serco-NA, Inc
Dec 2009 - Jul 2018 (8 years 8 months)
Key Accomplishments:
CMS – I developed and implemented a comprehensive instructor development program for over fifty trainers, teaching them the basics of instructional design. This enabled them to collaborate effectively with instructional designers and deliver training to over three hundred ACA processors.
ICE - ICE sought accreditation for its training programs through the rigorous Federal Law Enforcement Training Accreditation (FLETA) board requirements. As the lead instructional designer for one of the programs up for accreditation, I collaborated closely with ICE academy directors to revamp it, redesigning the program to meet FLETA standards. The program became the first ICE training program to achieve FLETA Accreditation.
Key Responsibilities
Launched and implemented an Instructional Designer/Trainer Certification Program, certifying 58 trainers for CMS, enhancing training quality and consistency.
Translated business processing requirements into functional user needs to support process improvement.
Developed synchronous, virtual, just-in-time training in an agile software development rollout.
Developed user manuals and in-person training for the Affordable Care Act enrollment and Exemptions processes.
Improved organizational efficiencies and processes by establishing training program strategies, business rhythms, and communication strategies.
Led instructional design teams for ICE in multi-year projects, resulting in streamlined and more cohesive basic training for officers and agents within the agency.
Earned FLETA Accredited Training Assessor.
Instrumental in achieving the first FLETA Accreditation for ICE Fugitive Operations Training.
Conducted job task analyses and aligned training objectives with job roles, resulting in a 13% increase in job proficiency rates by evaluating and revising training courses against Kirkpatrick’s levels of evaluation and ADDIE.
Portfolio Links:
FLETA Accreditation Standards
Basic Immigration Enforcement Training Program
Homeland Security Investigations Basic Training Program
Education
Purdue Global University Learning Design and Technologies
Jun 2020 - Jun 2024
George Mason University Teaching Literature and Writing
Aug 2004 - May 2008
Virginia Commonwealth University English, Minor: Creative Writing
Aug 1997 - Dec 1999
Certifications:
Kirkpatrick Bronze Training Evaluation – January 2021
Inclusive Instructional Design – May 2021
TEFL – July 2025
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