Team Members Customer Service

Professional Summary

Skills

Experience

Regina Wimberly

501-***-**** ***********@*****.*** Gurdon, Arkansas 71743 Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

• Scheduling software • Resource allocation • Process optimization

• Data analysis • Time management

Scheduler January 2023 - Current

JM Smuckers, Arkadelphia, Arkansas

• Participated in project meetings, providing input on scheduling matters.

• Coordinated with team members to gather project status updates.

• Implemented process improvements that enhanced overall scheduling efficiency.

• Guided less experienced schedulers within the organization.

• Managed time and attendance.

• Data and analytics for reporting and management to assist with staffing needs. Operations Manager May 2021 - November 2023

Sykes, Malvern, Arkansas

• Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.

• Conducted staff meetings to review work activities and drive continuous improvement.

• Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

• Established clear expectations and objectives for team members and helped each achieve goals.

• Oversaw and optimized an organization's daily operations to ensure efficiency, productivity, and profitability. Responsible for strategic planning, budget management, process optimization, team leadership, and ensuring compliance with company policies.

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Team Coach Manager August 2018 - May 2021

Sykes, Malvern, Arkansas

• Conducted regular performance evaluations for team members.

• Fostered positive work environment that supported employee growth and development.

• Created detailed reports on team metrics and performance data.

• Managed daily operations of team, ensuring efficiency and productivity.

• Ensured compliance with company policies, procedures, and regulations by all team members.

• Collaborated with other departments to achieve company goals and objectives.

• Set short-term and long-term goals for team aligned with organizational objectives.

• Addressed employee concerns, conflicts, or issues in timely manner.

• Led weekly meetings to review progress, discuss challenges, and share updates with group.

• Developed and implemented strategies to improve team performance.

• Delegated tasks to team members based on their skills and abilities.

• Identified areas for improvement and provided coaching and training opportunities.

• Coordinated cross-functional projects involving multiple teams within organization.

• Recognized outstanding contributions by individual team members or entire team.

• Implemented new technologies or tools as needed to enhance productivity within team.

• Encouraged open communication among team members to foster collaboration and teamwork.

• Monitored industry trends and best practices to stay informed about changes relevant to team's work.

• Maintained confidentiality regarding sensitive information related to employees or business matters.

• Assisted in recruiting new talent and participated in interviews.

• Simplified project management processes using task management tools.

• Managed daily workloads by organizing schedules and delegating tasks.

• Improved productivity after reviewing and modifying operations and workflows.

• Met customer demands by tracking market changes and revising strategies accordingly.

• Championed new policies and regulations to minimize production errors and incidents.

• Controlled labor costs by using demand-based workflows.

• Investigated customer complaints, identifying and changing processes to remove faults.

• Oversaw employee recruitment, training and onboarding processes.

• Monitored employee performance using real-time data and reports.

• Kept paperwork updated with internal standards and legal requirements. Director March 2012 - January 2018

The Masters Table, Hot Springs, Arkansas

• Analyzed performance metrics, implementing changes as needed to optimize results.

• Conducted regular meetings with direct reports to review progress towards goals.

• Oversaw daily operations, ensuring efficiency and productivity.

• Championed diversity and inclusion efforts within the organization.

• Identified new market opportunities and developed strategies for growth.

• Resolved conflicts among team members or departments promptly and fairly.

• Developed strategic plans to achieve business goals and objectives.

• Managed team of professionals, providing guidance and mentorship.

• Ensured compliance with all relevant regulations, policies, and procedures. Education

• Coordinated projects across multiple teams to ensure timely completion.

• Monitored industry trends to stay current on best practices and emerging opportunities.

• Negotiated contracts with vendors and suppliers for better terms or pricing.

• Maintained financial and administrative controls, accurately tracking funds and keeping records current.

• Planned layouts for optimum workflows and business results.

• Organized regular inventory counts to keep records accurate and identify supply needs or loss points.

• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.

• Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.

• Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.

• Established clear expectations and objectives for team members and helped each achieve goals.

• Fostered empathy, companionship and appropriate recreation events.

• Responded with courtesy and empathy to unique customer requests.

• Delivered fast and friendly service to handle questions and service complaints.

• Generated interest through online, print and traditional media promotional strategies.

• Developed and implemented strategic outreach plans to engage community members.

• Planned executed, and evaluated events promoting organization's mission and services.

• Reported on operations and outreach success, helping management make strategic decisions based on relevant information.

• Conducted community needs assessments to identify service gaps and opportunities for collaboration.

• Prepared regular reports detailing outreach activities for presentation to leadership teams or boards.

• Managed program budgets, ensuring efficient use of resources while meeting goals.

• Cultivated partnerships with media outlets to share stories highlighting organizational accomplishments or events.

• Helped staff and managers interpret program-related local, state, and federal regulations.

• Updated program activities and targets based on expected homeless and low income population needs.

• Managed budgets successfully, keeping expenses within target levels and avoiding overages.

• Delivered exceptional program support by recruiting, training and overseeing exceptional staff team.

• Increased outreach, consistently bringing in new program members and growing funding.

• Maintained compliance by preparing accurate statements for governing agencies.

• Boosted team performance through close monitoring and mentoring.

• Prepared and maintained budgets, personnel records and training manuals. Bachelor of Science (B.S.): Communications - University of Texas, Austin May 1992 Associate in Science (A.S.): Psychology - Henderson State University, Arkadelphia Arkansas May 2007

• Member of Psi Chi International Honor Society

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