KALAYAH SAMUELS
561-***-**** Stone Mountain GA **************@*****.***
S U M M A RY
Seeking employment with a company I can express my skills and flourish into a career
P R O F E S S I O N A L S K I L L S
Remaining calm in a fast pace environment
Remote Customer SupportConflict Resolution
Call Handling & De-escalationMicrosoft Office & CRM Tools
Time ManagementCash Handling & POS Systems
MultitaskingTeam Collaboration
Clear Verbal & Written Communication
W O R K E X P E R I E N C E
Resource Center Specialist
Dec 2022 - Mar 2025
211 Treasure Coast
Remote,
Responded to inbound calls and messages offering crisis support, emotional counseling, and referrals.
Evaluated caller safety and developed immediate safety plans where needed.
Delivered high-quality, confidential support while documenting interactions accurately.
Cashier
Aug 2021 - Aug 2023
Publix Supermarkets
Athens, GA
Provided prompt and friendly customer service in a fast-paced grocery environment.
Processed transactions, handled multiple payment types, and balanced cash drawers. Maintained cleanliness and ensured customer satisfaction during peak hours.
STEAM Instructor
Mar 2019 - Mar 2023
Boys & Girls Club of Palm Beach County
West Palm Beach, FL
Led youth in structured STEAM programs promoting educational enrichment.
Managed group activities, resolved issues, and fostered a safe, respectful environment. Handled clerical tasks and supported day-to-day club operations.
Waitress
Applebees December 2023 -March2025, West Palm Beach, FL
Providing excellent customer service and ensuring a positive dining experience in a restaurant
Presenting menus, answering questions about menu, providing recommendations
Greeting guests, taking orders, serving food, and drinks, handling payments, maintaining a clean and organized dining area
E D U C AT I O N
Associate of Arts
Palm Beach State College,
Dec 2023
High School Diploma
May 2019
Palm Beach Lakes Community High School,