Customer Service Center Specialist

KALAYAH SAMUELS

561-***-**** Stone Mountain GA **************@*****.***

S U M M A RY

Seeking employment with a company I can express my skills and flourish into a career

P R O F E S S I O N A L S K I L L S

Remaining calm in a fast pace environment

Remote Customer SupportConflict Resolution

Call Handling & De-escalationMicrosoft Office & CRM Tools

Time ManagementCash Handling & POS Systems

MultitaskingTeam Collaboration

Clear Verbal & Written Communication

W O R K E X P E R I E N C E

Resource Center Specialist

Dec 2022 - Mar 2025

211 Treasure Coast

Remote,

Responded to inbound calls and messages offering crisis support, emotional counseling, and referrals.

Evaluated caller safety and developed immediate safety plans where needed.

Delivered high-quality, confidential support while documenting interactions accurately.

Cashier

Aug 2021 - Aug 2023

Publix Supermarkets

Athens, GA

Provided prompt and friendly customer service in a fast-paced grocery environment.

Processed transactions, handled multiple payment types, and balanced cash drawers. Maintained cleanliness and ensured customer satisfaction during peak hours.

STEAM Instructor

Mar 2019 - Mar 2023

Boys & Girls Club of Palm Beach County

West Palm Beach, FL

Led youth in structured STEAM programs promoting educational enrichment.

Managed group activities, resolved issues, and fostered a safe, respectful environment. Handled clerical tasks and supported day-to-day club operations.

Waitress

Applebees December 2023 -March2025, West Palm Beach, FL

Providing excellent customer service and ensuring a positive dining experience in a restaurant

Presenting menus, answering questions about menu, providing recommendations

Greeting guests, taking orders, serving food, and drinks, handling payments, maintaining a clean and organized dining area

E D U C AT I O N

Associate of Arts

Palm Beach State College,

Dec 2023

High School Diploma

May 2019

Palm Beach Lakes Community High School,

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