Operations coordinator

Tanisha Hill

Ellenwood, GA • 908-***-**** • *******.********@*****.***

Professional Summary

I’m an operations professional with 10 years of experience in administrative coordination, insurance verification, EMR documentation, and patient support. Adept at streamlining workflows, managing confidential medical data, and supporting cross-functional teams in both medical and aesthetic environments. Tech-savvy and adaptable, with a strong track record of delivering patient-centered service, operational efficiency, and accuracy in high-volume, deadline-driven settings.

Skills

• EMR systems (ECW, Chronos, EPIC, Casamba, Centrix, Oracle, People Solve)

• CRM Tools – Salesforce, Zendesk, Outlook, IT Support

Professional Experience

Front Office Coordinator

Administrative & Insurance Operations – Avita Care, Atlanta, GA

Aug 2024 – Present

• Verified patient insurance benefits and documented eligibility in EMR systems (ECW, Chronos) to support billing accuracy.

• Educated 100+ patients on gender affirming care policies, providing clarity in service expectations and compliant front desk environment.

• Scheduled appointments, assisted with front-desk check-ins, and maintained a calm and welcoming environment for diverse patients.

• Collaborated with clinical teams to manage real-time updates and record changes in a fast-paced care setting.

Civic Engagement Coordinator

Volunteer Operations & Communications – AmeriCorps, Atlanta, GA

Sep 2023 – Jun 2024

• Tracked event data, attendance, and outreach metrics for over 150 nonprofit organizations.

• Managed shared inboxes and chat communications to resolve volunteer questions and assign duties.

• Created documentation and workflow guides to support new team members and improve internal onboarding.

• Collaborated with Marketing to coordinate volunteer campaigns, contributing to a 30% rise in event participation.

Clinical Operations Specialist

Surgical Support & EMR Coordination – Mia Aesthetics, Atlanta, GA

Apr 2022 – Jul 2023

• Coordinated 10-15 daily surgical appointments by verifying pre-op documentation, processing prescriptions and managing EMR record keeping.

• Reviewed patient medical records and surgical histories to ensure compliance with care standards.

• Handled financial transactions, invoicing, and merchandise sales, generating high-volume payments accurately.

• Assisted clinical staff with admin duties, supply tracking, and real-time communication across departments.

Tier 3 Support Agent

Customer Success & Technical Resolution – Instacart, Remote/Atlanta, GA

Oct 2018 – Oct 2020

• Delivered top-tier customer service via phone, chat, and email, resolving escalated technical and order-related concerns.

• Partnered with internal departments to troubleshoot app and platform issues, ensuring efficient resolution and improved user retention.

• Acted as the primary support for contractors, addressing wage concerns, dispatching assistance and guiding resolution of customer issues in real time.

Education & Certifications

Certificate in Esthetics – Health and Style Institute, Atlanta, GA (Apr 2021 – Apr 2022)

High School Diploma – John E. Dwyer Technology Academy, Elizabeth, NJ (Jun 2009 – Sep 2013)

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