Paralegal
Resume:
KAREN DUVAL Holmes
**** ****** *****, ***** ****, Tx. 78665
*****@****.***
Re: Current Employment Opportunities
Dear Prospective Employer:
My name is Karen Duval Holmes. Enclosed for your review and consideration is a copy of my resume which will give you a brief synopsis of my interest and curriculum. I am forwarding my resume for consideration regarding the current position(s) you have opened.
I have developed outstanding organizational, communication and interpersonal skills. I am very confident that my knowledge and educational background can be utilized very effectively for your company.
Salary requirements are negotiable. I hope to have the opportunity to meet with you to explore how my skills would benefit the goals of your company.
You may reach me via my cell at 512-***-**** or through email at *****@****.***.
Thank you for your time and consideration. Cordially,
Karen Duval Holmes
Karen Duval Holmes
Career Objective
Seeking a challenging position that will enable me to utilize and further develop my administrative and communication skills. I have over 25 years’ experience with a comprehensive background in office administration and customer relations. I have demonstrated excellent service; I am detail oriented and can multi-task. I have superb organizational skills with consistent follow through and I can prioritize work.
Education
Bachelor of Science in Business, 2012, University of Phoenix, Phoenix, Arizona
Associate of Arts in Criminal Justice, 2008, University of Phoenix, Phoenix, Arizona
Legal Assistant Certificate, 2005, Stratford Careers, Washington DC,
Law Enforcement Public Policy Certificate, 2000, NCIC/TCIC, Austin, Texas,
Legal Secretary Certificate, 1997, Capitol City Careers, Austin, Texas
Certified Notary Public, 1996, Austin, Texas
High School Diploma, 1993, Central High School, St. Croix, U.S.V.I
Experience
Assist in the preparation of criminal cases.
Drafts pleading, discovery, motions, affidavits, and subpoenas.
Typing, filing, faxing, strong computer and data entry skills.
Excellent customer service skills.
Employment History
August 2008 – Present
Travis County Attorney’s Office
Mental Health Division
Provides legal research support and reviews, analyzes, and organizes case-related material required for court presentation. Drafts motions, orders, pleadings, discovery, affidavits, and subpoenas, and manages attorney caseloads. Performs discovery and assists attorneys in all facets of work. Supervises the work of assigned paralegal and support staff, assists attorneys in developing, implementing, and evaluating systems to create more efficient workflow procedures. Demonstrates ability to work as part of a team and shows sensitivity to detail and confidentiality. Coordinates discovery, drafting, responding, and calendaring in accordance with laws and procedures, may locate and interview witnesses. Maintains statistical records and prepare reports. Case preparation may include, but is not limited to obtaining, indexing, and outlining criminal histories, offense reports and other relevant documents, analyzing jury lists and preparing and filing subpoenas and other legal documents. Performs other job-related duties as assigned.
June 2015 – May 2024
Austin Marriott North – Pyramid
May 2024 – Current (Aimbridge)
Guest Service Representative
Confer with customers by telephone or in person to provide information about services, products, orders or cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes are made to resolve customers’ problems. Contact customers to respond to inquiries or to notify them of adjustments. Determine charges for services requested, collect deposits or payments, and/or arrange for billing. Complete forms and change addresses and emails when necessary.
May 2010 – August 2015
Gap Inc., Old Navy
Pricing Specialist - Manager
Employ pricing strategies that meet the store standards, policies, and procedures. Ensure salespeople and marketing employees comply with pricing changes. Make sure markdowns and store signage changes are accurately applied in an efficient and timely manner. Monitors store pricing systems, advertising media and registers for pricing accuracy. Move merchandise during store promotions to drive sales, direct employees to apply markdowns or make signage changes, execute market changes, ensure the store is clean daily and prevent loss of merchandise. Close the controller, cash wrap, large and small safes at night.
May 2000 – July 2008
Travis County Attorney’s Office
Protective Orders Division – Team Lead
Primary duties included but are not limited to providing routine legal secretarial assistance to legal staff consisting of 5 attorneys and 3 paralegals. Prepare process and type legal documents, open files, and issue notices for files, as necessary. Respond to victims, attorneys, judges, and the public in person or via telephone in an efficient, professional and effective manner. Responsible for maintaining correct and updated information in FoxPro database management system and providing necessary information for court dockets. Continue to maintain necessary certifications to access sensitive databases used by all law enforcement agencies in Texas and the Southern Region of the U. S. Provides hands-on assistance to all legal staff on a weekly basis in both our protective order docket and mental health courts. Mental health duties include processing all incoming petitions for commitments, both voluntary and involuntary. Review and provide additional assistance in preparing the necessary Motions for the Mental Health unit at the county courthouse to review before presentation to the judge for signature. Maintain a working knowledge of the databases, confidential information issues that continuously change, and provide other support functions for the mental health unit. In addition, provide back-up assistance to the County Database administrator when providing monthly reports of our various accounts within the division and reports submitted to our Auditor’s office.
Aug 2004 – July 2007
APS Healthcare, INC.
Provider Data Coordinator
Processed and conducted timely and accurate verification of credentialing and re-credentialing applications of Behavioral healthcare Practitioners.
Contacted providers, medical directors, medical office staff, licensing agencies and insurance carriers via telephone, fax, internet, and email.
Utilized Microsoft Office programs and credentialing software/ databases to achieve tasks.
Performed all credentialing functions, including intake, primary source verification, documentation and tracking of credentialing requests according to national quality standards in FACETS.
Provided accurate entry of applications and credentialing status into the credentialing software systems.
Collected data and reported on credentialing productivity.
Maintained knowledge of current American Accreditation Healthcare Commission (URAC) standards.
Maintained and updated credentialing database.
Processed returned checks, explanation of payments and tax documents.
Sept. 1998 – Feb. 2001
Holiday Inn
Front Desk Clerk
As a customer service representative, guest services associate, reservations clerk and receptionist I was responsible for ensuring great hospitality to our guests. Answering phone calls, booking reservations, responding to emails, checking in new guests, checking out guests, answering questions upon entry to the hotel and providing any necessary services to ensure a customer’s satisfaction.
Nov. 1996 – May 2000
Travis County Attorney’s Office
Hot Checks Division – Accountant Clerk, II
Responsible for posting hot checks received in the County Attorney’s Office directly from merchants or various law enforcement agencies in Travis County and our surrounding counties. Maintain and create new CJS screens on first time offenders and update information on repeat offenders. In addition, maintained the County Attorney file with information that was used by our prosecuting attorneys in issuing warrants or recalling warrants already issued on individuals in a disposed case. Attended and completed necessary classes to
Maintain certification necessary to access all necessary databases used by law enforcement officials on local, state, and nationwide capacity.
Portfolio Available on Request
7023 Donato Place
Round Rock, Texas 78665
*****@****.***
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