Customer Service Rep
Resume:
Melissa Baker
Work at home worker wanting customer service rep job
Spring Hill, FL 34609 ************@*****.***
Professional Summary
Looking for remote work or hybrid work or in person work dealing with customer service and/or Resident assistant
I am willing to relocate to: Brooksville, FL - Ocala, FL - Spring Hill, FL Authorized to work in the US for any employer
Work Experience
Customer Service/Owner
Live Ops Agent Services, LLC-Spring Hill, FL October 2023 to Present
Answering customer questions, using salesforce, Citrix, MobilePASS+, internet, cell phone
PCA Personal Care Assistant
Vitality Living-Hudson, FL July 2023 to September 2023
Bathing, feeding, wheelchair to chair moving, catheter changing, chart writing, escorting
Caregiver
Forest Oaks of Spring Hill-Spring Hill, FL May 2023 to June 2023
Bathing, changing, transferring, assisting, feeding, lifting, putting in wheelchair and bed. Talking to residents and keeping them happy.
Resident Assistant
The Reserve at Citrus-Lecanto, FL March 2023 to May 2023
Bathing patients, taking care of patients, assisting patients to bathroom, changing patients, wheeling patients in wheelchair
Loan Processor
F.H. Cann & Associates-Exeter, NH October 2022 to December 2022
Remote loan processor for fafsa and student loan.gov. Microsoft Word, Microsoft teams, outlook
Customer Service Agent
Arise-Remote
June 2020 to June 2022
Helping customers over the internet with the problems or issues
Owner
Avon-Remote
January 2020 to June 2022
Selling products to people all over the world
Shopper
Instacart-Ocala, FL May 2020 to July 2020
Shopper
Helping customers by picking out their groceries
Owner
Jewelry In Candles-Ocala, FL December 2013 to 2018
Selling products to people all over the United States and Canada
Customer Service Agent
Irwin research and development-Ocala, FL September 1999 to November 2013
Outbound phone calling, selling products to people in the United States, customer service to people in the United States
Education
M.B.A. in Healthcare Administration
Strayer University-Florida-Tampa, FL August 2023 to Present
Bachelor's degree in business administration
Saint Leo University-Ocala, FL August 2011 to May 2013
Associate’s degree in business administration
Everest College-Ocala, FL January 2008 to May 2010
Skills
•Phone triage
•Orthopedics
•Event planning
•Accounts payable (1 year)
•Operating Systems
•Research & Development
•Safety plans
•Training & development
•WAN
•Child welfare
•Inventory control
•Social media management
•Customer Relations management
•I have used Windows since 1995
•Helping people
•Microsoft Office
•Mac OS
•Customer service
•Good people skills
•I have used a computer in varies ways and fashions since 1981.
•White papers (10+ years)
•Front desk
•DNS
•Dentrix
•Medical administrative support
•QuickBooks
•Time management
•Hospitality (5 years)
•Payroll
•Organizational skills
•HVAC
•Microsoft PowerPoint
•TCP/IP
•Accounts receivable (1 year)
•LAN
•Bookkeeping
•EMR systems
•Basic math
•Accounting software
•Surgery
•Crisis management
•Troubleshooting
•Plumbing
•I can type 65-85 wpm
•Microsoft Excel
•Desktop Support
•Filling
•Remote Access Software
•Typing (10+ years)
•Upselling
•Home health (10+ years)
•Communication skills
•Operating systems
•Medical records
•Business Development
•Computer literacy
•Google Suite
•Microsoft Windows Server
•Business development
•B2B (5 years)
•Filing
•Microsoft Word
•Dental office experience
•Accounting
•Outbound Sales
•Microsoft Exchange
•Data entry
•Medication administration
•VoIP
•Social work
•Legal administrative experience
•Answering phones
•Pool cleaning
•Ethernet
•Financial report writing
•Inside Sales
•Working with people with developmental disabilities
•Retail sales
•Computer skills
•Working with people with disabilities
•Active Directory
•Medical terminology
•Records management
•VPN
•Dispatching
•Construction sales
•Sports medicine
•Forecasting
•POS
•Cold Calling
•Outbound calling
•Phone etiquette
•Salesforce
•Multi-line phone systems
•Medical receptionist
•Administrative experience
•Accounting (1 year)
•Help Desk
•Appointment scheduling
•Google Docs
•Microsoft Outlook
•Network Support
•Clerical experience
•Workforce development
•Computer Networking
•Medical office experience
•Typing
•Purchasing
•Technical Support
•Office management (1 year)
•Child protective services
•English
•Office management
•I have used Microsoft Office since 2002.
•HIPAA
•Office experience
•Medical scheduling
•Wireless sales
•Mobile devices
•Paychex
•I have used Macintosh since 2000
•QuickBooks (1 year)
•Sales
•Data collection
Certifications and Licenses
Driver's License
August 1990 to Present
Drivers permit for now. Working towards full license
EPA Type II
Certified Notary Public CPR Certification
August 2023 to August 2025
First Aid Certification
August 2023 to August 2025
Contact this candidate