Data Entry Customer Service

414-***-**** mscneedomtx@gmail

CASHAYLA

NEEDOM

PROFILE

Detail-oriented and highly organized data entry and dispatch specialist with a proven track record of accuracy, efficiency, and problem-solving. Adept at managing high-volume data processing, coordinating dispatch operations, and providing top-tier customer service. Seeking a 100% remote position in data entry or dispatch with a competitive pay rate.

CORE SKILLS &

COMPETENCIES WORK EXPERIENCE

Data Entry & Management:

• 70+ WPM

• high accuracy

• data verification

Dispatch & Logistics Coordination:

• Scheduling

• tracking

• real-time problem-solving

CRM & Database Management:

• Salesforce

• SAP

• proprietary systems

Software Proficiency:

• Microsoft Office Suite

• Five9

• ADP

• FIS

• Ellie Mae

• Google Workspace

• Zoom

• Teams

Customer Service & Communication:

• Phone

• email

• chat

• conflict resolution

Time Management & Multitasking:

Ability to prioritize tasks, meet deadlines, and

maintain productivity without direct supervision.

Data Entry Specialist

Waste Management Milwaukee WI - Dallas, TX

2019- Present

In my role as a data entry specialist, I accurately enter and verify large volumes of data, ensuring high levels of accuracy and compliance with company policies. I conduct regular audits to identify discrepancies, promptly resolving any errors to maintain data integrity. I manage confidential records, adhering to strict privacy and security protocols. My responsibilities also include maintaining organized digital and physical files, supporting internal teams with data retrieval, and assisting in audits by providing accurate documentation. I utilize various software tools, including Microsoft Office and CRM platforms, to streamline workflows and enhance efficiency. In a fast- paced environment, I prioritize tasks, meet strict deadlines, and adapt to shifting priorities while upholding quality standards. Additionally, I collaborate with team members and supervisors to improve processes, train colleagues on best practices, and ensure seamless communication, whether working in-office or remotely. Account Manager

One Call Concept Milwaukee, WI

2015 - 2018

In my role, I have gained extensive experience in customer service, dispatching, data entry, and financial record management. At One Call Concepts, I guided callers through the locate request process, ensuring fast and accurate responses while verifying data for safety and compliance. I effectively dispatched emergency and standard jobs to on-call utilities, maintaining efficiency in high-pressure situations. My ability to troubleshoot technical issues and adapt to new software platforms allowed for seamless workflow processes, both in-office and remotely. Additionally, I utilized computer systems to manage orders, deliveries, and driver logs while coordinating services for timely dispatch. My financial experience includes performing bank reconciliations, managing accounts payable and receivable, conducting audits for compliance, and assisting with month-end closing activities such as journal entries and account reconciliations. Through my meticulous attention to detail, strong organizational skills, and ability to maintain confidentiality, I have contributed to improving efficiency and accuracy in financial and operational processes. EDUCATION

H.S Diploma - Hamilton H.S Milwaukee WI - 2009

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