Administrative Assistant/ Bookkeeper/IT Specalist

Sharon T. Baker

205-***-**** *****.**********@*****.*** www.linkedin.com/in/sharon-t-baker-mcknight-3b8a03159 Upper Marlboro, MD 20772

Summary

Highly motivated and experienced professional with over 25 years of experience in executive administration, bookkeeping, and IT support, seeking to leverage a strong technical background and organizational skills as a Desktop Support Management Specialist at Bowie State University. Proven ability to support computer systems, manage administrative workflows, resolve issues, and contribute to project initiatives. Adept at handling confidential information, streamlining processes, and utilizing various software and operating systems including Microsoft Office 365, QuickBooks, Windows, and macOS environments. Currently pursuing cybersecurity certification to enhance technical expertise.

Skills

Operating Systems & Administration:

Windows OS (including client configuration, administration)

macOS (indirectly demonstrated through exposure to Mac environments)

iOS

Remote systems set-up for confidentiality and access

Hardware support, Network administration

Security configurations (working on cybersecurity certification)

Patch management (implied through IT support functions)

Applications & Software:

Microsoft Office 365, OneNote, MS Teams, Zoom (preparation and minute-taking duties)

Adobe Creative Suite

QuickBooks Enterprise (2015), QuickBooks Pro Desktop, QuickBooks Online

Paychex, ACH PNC Pinnacle, ADP

Google Management user accounts and access

OneDrive access and Management

Ticketing systems (implied through user support)

IDX, Athena, Open Space time tracking software (healthcare related, but shows software adaptability)

VPN (implied through remote access setup)

Networking & Hardware:

Network services troubleshooting and connectivity (implied through network administration and IT systems setup)

Basic computer hardware (desktops, printers, laptops, tablets, cell phones)

Cisco Certified (CCNA), Novell CNA (over 10 years old)

Internetworking training with Microsoft

IT Service Management & Project Management:

Daily office operations management

Configuration, installation, and maintenance of IT systems (desktops, printers, laptops, tablets, cell phones)

Customer issue management (customer service and complaint resolution)

Project management concepts (working with senior management to initiate new projects, assist in various processes)

SOP creation and revision (Contributed to development of internal policies and procedures)

Research (supporting executives in decision-making by conducting research)

Working with internal IT teams (Collaborated on special projects to improve overall business operations)

Information confidentiality

Experience

Executive Assistant/Director of Finance Administration AJ's Evolution Cable Services, LLC Trussville, AL October 2024 – June 2025

Managed and worked with CPA for accounting and policy implementation and compliance.

Handled confidential and sensitive information with discretion and tact, ensuring data integrity.

Contributed to budget management by monitoring expenses and providing detailed expenditure reports.

Facilitated training and onboarding for incoming office staff.

Administered Google user accounts and access, along with OneDrive access and management.

Collaborated with senior management to initiate new projects and assist in various processes.

Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.

Executive Assistant/Bookkeeper/Back Office Executive NODE ONE QCA SERVICES, INC Birmingham, AL - June 2022 – September 2024

Organized and implemented cloud storage and remote systems setup for confidentiality and remote access to sensitive documents, ensuring proper storage and distribution of files and software.

Provided professional Executive administrative support, including document creation, correspondence, and reports, using MS Office 365.

Documented meetings, including agenda, Zoom and Teams preparation, and minute-taking duties.

Worked with IT systems set-up for officers and remote systems, including desktops, printers, laptops, tablets, and cell phones.

Contributed to the development of company policies and procedures, enhancing organizational effectiveness and compliance.

Handled payroll processing accurately using Paychex Flex and ACH PNC Pinacle software.

Streamlined office operations by implementing digital filing systems, enhancing organization.

Used QuickBooks to produce monthly invoices, reports, and other deliverables; managed accounts payable and receivable.

Executive Administrative Assistant Toni Thomas Associates Inc. Washington, DC January 2010 – March 2020

Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

Handled administrative tasks such as expense report processing or invoice reconciliation efficiently.

Worked on company network and infrastructure to support Microsoft Office Suite, and a portal for document submission to external agencies.

Provided direct support for the company's accounting system, utilizing QuickBooks software and Microsoft Office applications.

Reviewed incoming communications for urgency or importance, prioritizing correspondence accordingly for executive review or action.

Managed inventory levels for office supplies, reducing waste while guaranteeing availability.

Bookkeeper/Accountant (Consultant) LTEVA Contracting Services/DB Lee Development, Inc Clinton, MD - June 2015 – July 2016

Provided Accounting/Administrative services, including cost accounting, A/R aging, and interoffice e-mails.

Processed weekly timesheets and managed contracting vendors and suppliers for payment.

Maintained and processed invoices, deposits, and managed accounts payable and receivable activities.

Accounting Support Specialist Washington Technology Group, Inc. Silver Spring, MD

April 2016 – November 2016

Provided accounting support to the Company CEO and Owner, including processing payments, creating billing, and managing AP/AR transactions.

Verified timekeeping for bi-weekly payroll with Excel and ADP online payroll system.

Augmented accuracy in payroll processing through careful verification of employee data and adherence to company policies.

Education

Associate of Applied Science: Internetworking

Strayer University, Camp Springs, MD, expected in 2027 (based on 2024 resume)

No Degree: Certified Defensive Security Analyst (CDSA), Cyber Now Labs Institute, Sterling, VA, expected in 2025 (based on 2024 resume)

SOC hands-on Training for 12 weeks

Women in Cybersecurity, Growth Market Scholarship RecipientHigh School Diploma: Business and Work Readiness Bladensburg Senior High School, Bladensburg, MD, June 1989

Certifications

CNA, Novell (over 10 years old, no expiration date)

CCNA, Cisco Certified (over 10 years old - Cisco Academy passed)

Working on Security Plus (CDSA) (as mentioned in skills from 2024 resume)

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