Customer Service Sales Support

Ron M. Polikoff

**** ****** *** ********, ** ****0

407-***-**** *******@*****.***

Inside Sales Support/Customer Service Representative

Accomplished customer service and sales representative with over 40 years of combined Retail sales, retail management and Inbound / Outbound call center expertise. Highly experienced in effective cold-calling techniques and closing strategies. Consistently recognized by management for superior customer service satisfaction rates, and exceptional interpersonal and communication skills.

CORE COMPETENCIES

Customer Service Product & Market Knowledge Phone Skills Conflict Resolution/ People Skills

Data Analysis Documentation Skills Listening & Communicating Leadership

Cultivation/Retention of New Business/B2B

Data Entry

EXPERIENCES AND ACHIEVEMENTS

Most Recent

Medix, Inc. – 10/09/24 -6/12/25 Temporary Contract Agent - Vendor for Walmart Specialty Pharmacy - Patent Care Coordinator - PCC's help manage the care of our patients by taking/making Inbound/Outbound calls and setting up their prescription refills as well as helping to coordinate their care with various departments as needed.

Contract ended.

Lyft Driver- (09/2015 –09/2022) South Florida and Central Florida (09/2022 -5/2024)

Hilton Grand Vacations- 02/2023 11/2023

Transfer Call Representative - received INBOUND calls to sell Timeshare Tour packages to Hilton Honors Members and guests calling in for various reasons.

Did not like the position. Voluntarily left position.

*RELOCATION TO ORLANDO, FL* - 09/2022

Kelly Services – Temp (09/2020 – 12/2020) to Permanent Hire (12/21/2020 – 06/2022)– Quality Importers Trading Company - Personal Sales Support Specialist – Sold tobacco and cigar related products, accessories and services across a global network of locations, via our Home office location, in Weston, FL. We designed custom Humidors for the likes of Guy Fieri, Michael Jordan, and more. I Personally guided customers through or HUGE, MULTI Million dollar warehouse, in Weston. I Personally brought in over $100k+ in business over my short tenure.

Relocation to Central Florida.

Judsco, Inc., Boca Raton, FL

(4/18 – 08/20) Outbound Sales/Floor Lead – Medical Alert Sales, back office clerical, Floor Leader of 10 employees.

Company closed by owner.

Contract Temporary Employee - Randstad Staffing, Plantation, FL:

Federated National Insurance, Sunrise FL - Office Clerical, Data entry.

Contract ended. (12/17 – 3/18)

Hape Toys, Hollywood, FL - Searched out new prospective leads throughout continental United States, Hawaii and Canada for sales of Hape wooden toys.

Opened new Accounts and helped to sell products to schools, museums, zoos, and toy stores.

Generated over $75K in New Business in my short tenure.

Business impacted by Hurricane Ida. Did not reopen. Contract closed. (04/2017 – 10/2017)

TMS HEALTH – A XEROX COMPANY (CONDUENT), Boca Raton, FL(05/11 – 04/15) Inside Sales Support – Educated doctors and medical staff about Nexium and AstraZeneca medications, as well as to provide support products and resources for the Doctor, the Medical Staff, and their patients. I have the ability to work with and Understand the unique needs of doctors and staff, and the sensitivities that come with prescribing medication.

I was able to identify new sales opportunities, generate interest among key players in the market, and provide superior customer support and training on Nexium and other AstraZeneca products.

I was a part of the “Roll Out” team to introduce BRILINTA to the WORLD!

I went on medical leave 04/2015 and during my recovery, the department and my position were eliminated 12/2015.

Education Admissions

INNOVATION ADS, Boca Raton, FL (05/09 – 07/10)

Enrolment Advisor - Enrolled students for Arizona State University & University of Maryland University College for online college degree programs.

Evaluated potential applicants to determine their qualifications for various academic programs, followed-up with qualified applicants via phone, email, and direct mail

Exceeded enrollment goals/start rates by building rapport with students interested in obtaining a degree, answering all program related questions.

Company closed by owner(s) 07/01/10

Market Linkx Direct, Coral Springs, FL – Educational Advisor. (10/08 – 05/09)

Helped locate online and local degree programs and schools for students seeking educational programs. Didn’t like company culture. Voluntarily quit due to better opportunity.

Kaplan University, Ft. Lauderdale, FL- Senior Admissions Advisor (03/07 – 05/08) Evaluated potential applicants to determine their qualifications for various online, academic programs, followed-up with qualified applicants via phone, email, and direct mail.

Voluntarily left position due to due to unprofessional inner culture.

Vista Health Insurance – Telephone Customer Service (12/05- 02/07)

Helped inbound patients by assisting them with medical claims and other billing issues.

Company closed.

American Express – Telephone Customer Service (06/98 – 09/04)

I Helped Amex Green, Gold and Membership card holders with their various billing claim issues, balance checks, Travel Rewards, as well as various other topics the card holder would call in for. I Helped to sell benefits and services to card holders, add card members to accounts, as well as upgrading card holders to various higher tiers of Green - Platinum Rewards cards.

Travel industry impacted by events of 9/11. Laid off from my position.

EDUCATION

High School Diploma, Piper High School, Sunrise, FL, 1984

Computer Network Administration Degree, Keiser Career College, Davie, FL 2000

2020 Super Bowl LIV Host Committee Volunteer

Self-Published Author and Inventor

Numerous Awards, Commendations, and Recommendations Available Upon Request

Contact this candidate