Data Entry Customer Service

Keara Tompkins

Organized. Friendly. Tech-Savvy.

Statesboro, GA ***********@******.*** 785-***-**** Keara Tompkins

Statesboro, GA - ***********@******.*** - 785-***-**** Professional Summary

Organized and detail-oriented Administrative & Data Entry Professional with 6+ years of experience in front desk operations, office coordination, and data management. Skilled at managing high volumes of information while maintaining 100% accuracy. Adept at greeting clients, managing communications, processing records, and supporting cross-functional office needs. Strong background in Microsoft Office, QuickBooks, and multi-line phone systems. Known for excellent customer service, problem-solving, and a calm, professional demeanor in fast-paced environments.

Key Skills

Front Desk Operations: Client Reception, Scheduling, Visitor Management, Phone & Email Handling Data Entry & Administration: Records Management, Excel Spreadsheets, Data Verification, Document Filing Tools & Software: Microsoft Office (Word, Excel, Outlook, PowerPoint), QuickBooks, Windows/iOS Core Strengths: Attention to Detail, Multitasking, Time Management, Professional Communication Professional Experience

Data Entry Specialist

Statesboro Publishing Company - Statesboro, GA Mar 2023 - Aug 2024

- Entered, verified, and maintained large volumes of data with 100% accuracy

- Supported front office operations and ensured smooth interdepartmental communication

- Managed digital and paper filing systems, improving retrieval efficiency by 15%

- Trained new hires on data entry systems and office protocols Representative II, Credit & Collections (Commercial) Comcast - Remote Aug 2024 - Present

- Handled administrative documentation and account records for commercial clients

- Responded to inquiries via phone and email, ensuring high customer satisfaction

- Maintained accurate logs of all interactions and billing updates Customer Service Associate 2

Georgia Department of Human Services - Statesboro, GA Jan 2021 - Sep 2022

- Served as front-line support for office visitors and phone inquiries

- Managed mail, records, and client-facing documentation

- Helped clients with online forms and benefit application systems, increasing success rates by 30% Help Desk Coordinator (Contract)

Titan Technologies - Remote Nov 2022 - Mar 2023

- Provided customer support via phone/email; logged issues in ticketing system

- Maintained documentation of client interactions and follow-up actions

- Developed internal guides to streamline resolution of common issues Customer Service Representative

Teleperformance USA - Remote Mar 2017 - Jul 2020

- Supported clients with account and service inquiries in a high-volume environment

- Updated internal databases and records following each interaction

- Recognized for maintaining professionalism and resolving complex issues Education

High School Diploma

Claxton High School - Claxton, GA May 2016

Certifications & Assessments

- Customer Service - Proficient

- Written Communication - Proficient

- Call Center Support - Proficient

- Work Style: Reliability - Proficient

Key Achievements

- Improved document retrieval time by 25% through streamlined file organization

- Reduced data entry errors by 20% through new verification methods

- Boosted office efficiency by training peers in standard procedures

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