Customer Service Patient Care
Resume:
Hailey Clark
Dedicated and results-driven professional with extensive experience in
customer service, sales, and management. Proven track record of delivering exceptional service, achieving sales targets, and maintaining operational efficiency. Currently pursuing pre-medicine studies with a strong foundation in medical terminology and healthcare services.
9820 E 73rd St Apt 403
Tulsa, OK 74133
*************@*****.***
EXPERIENCE
Ascension St. John’s, Tulsa- Patient Care Tech
March 2025-present
• Provide direct patient care under the supervision of nurses and physicians, including taking vital signs, assisting with activities of daily living (ADLs), and ensuring patient comfort.
• Perform routine lab tests, including blood draws and specimen collection, maintaining accurate patient records.
• Assist in the transportation of patients to and from different departments within the healthcare facility.
• Ensure proper sanitation and cleanliness of patient rooms, equipment, and supplies to maintain a safe environment.
• Communicate effectively with patients, families, and healthcare team members to address patient concerns and update on care plans.
• Monitor patients' conditions and report changes or concerns to the nursing staff, ensuring timely interventions.
• Assist with medical procedures and treatments, as directed by healthcare providers.
• Adhere to HIPAA regulations and ensure confidentiality of patient information.
CarMax, Tulsa — Sales Consultant
November 2022 – February 2025
•Guided customers through the vehicle purchasing process, ensuring a high level of satisfaction and a seamless experience.
•Provided expert knowledge on vehicle features, specifications, and financing options.
•Conducted thorough needs assessments to match customers with suitable vehicles.
•Maintained up-to-date knowledge of inventory and market trends to inform sales strategies.
•Facilitated test drives, negotiated terms, and closed sales while adhering to company policies and compliance requirements.
•Achieved and exceeded monthly sales targets and contributed to overall dealership success.
SKILLS
•Medical terminology
•Customer service
•Sales
•POS systems
•Cash handling
•Training
•Inventory management
•Equipment cleaning
AWARDS
•CSA/FSA Bonuses
•Quality Assurance
REFERENCES
•Available upon request.
10GYM, Broken Arrow, OK — Assistant General Manager December 2021 - October 2022
•Delivered excellent service to members, managed memberships and promotions, performed daily cleaning, and conducted weekly maintenance of equipment.
Quiktrip, Tulsa, OK — Assistant Manager/ Clerk
April 2019 - March 2022
•Managed POS/register sales, maintained store cleanliness and stock, prepared food in QT Kitchens, and provided excellent customer service. EDUCATION
Jenks High School, Jenks, OK — Diploma
August 2013 - May 2017
Tulsa Tech, Tulsa, OK — CNA/AUA
August 2015 - May 2017
Tulsa Community College, Tulsa,OK — Pre-Medicine
August 2017 – May 2022
South University, Savannah, GA— Medical Assistant
July 2024-Present
PROJECTS
Sign Crew — Quiktrip
•Managed price changes and promotions monthly as needed.
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