Executive Assistant Team Leader

Patricia L. Barnett

Seguin, TX 309-***-**** *****.*.*******@*******.*** Patty Barnett LinkedIn Executive Assistant

Career Overview

Accomplished professional with over 25 years of experience in developing and implementing customer- focused programs that drive revenue and achieve business objectives. Demonstrated ability to build strong customer relationships, enhance satisfaction, and contribute to organizational success through a results- oriented approach.

Core Strengths

Exceptional Insurance Knowledge

• Auto underwriting regional team leader

• Policy and procedure expertise

• Exceptional data analysis

• Mitigating risk while ensuring customer

satisfaction

Customer Focused

• Customer-centric professional

• Customer retention programs

• Professional communication skills with

diverse groups of people

Leadership Skills

• Team leadership within matrixed

organization

• Strategic problem solver

• Seasoned in conflict resolution

• High level of integrity in maintaining

discretion handling confidential information

• Mentoring

Organizational Skills

• Exceptional organizational skills and attention to detail

• Takes initiative proactively by anticipating needs, volunteering readily

• Exceptional support in research, data driven

analytics, and report generation

• Experienced with calendar management for one

or more executives

• Prioritizes inquiries and requests, troubleshoots conflicts

• Responsible coordination scheduling meeting

logistics, events, travel arrangements, itineraries and agendas

• Manage correspondence, emails, and phone

calls on behalf of executives

• Ability to work independently and goal-oriented

Creative Thinking

• Out-of-the-box problem solving

• Visual merchandising expertise

• Passionate artist

Experience

Volunteer Coordinator

Housing Opportunity of Northern Kentucky, Covington, KY Jan 2014-Sept 2015

• Coordinated, supervised and instructed volunteers to complete various projects on time.

• Organized and prepared work site for large groups of volunteers.

• Assisted in rehabbing property for low-income families using multiple tools, including power tools, following direction as well as contributing to design and decor decisions.

• Worked on a team as well as independently to complete projects. Team Leader/Auto Underwriter

State Farm Insurance, Bloomington, IL Oct 2003-Oct 2013

• Led a regional underwriting team of 13-16 underwriters and service personnel as Team Leader.

• Trained and mentored new and junior employees.

• Managed 25-28 Agents’ book of business, providing expertise on Auto Policy, compliance, and re- underwriting processes.

• Organized, and attended Agency Field Office meetings with Executive Management and agents.

• Prepared power point presentations and led training for agents on new policies.

• Created reports through data analysis, then visited agent’s offices to discuss business plans.

• Evaluated policy claims and decided on underwriting actions to reduce loss ratios.

• Developed empathetic relationships with agents, customers, and executives.

• Ensured quality communication and customer support for each client and resolved complaints using underwriting judgement within company policies.

• Voluntarily cross-trained to provide support for the claims department. Department Head Administrative Assistant

State Farm Insurance, Bloomington, IL Aug 2001 to Oct 2003

• Served as the primary point of contact for internal and external constituencies.

• Supervised 4-6 assistants who reported to superintendents under Executives.

• Managed active calendar of appointments for 3 Department Head Executives.

• Organized Executives’ emails and ensured seamless communication.

• Arranged complex travel plans, itineraries, and agendas, and managed expense reports.

• Maintained discretion and confidentiality in relationships with Department Head Executives.

• Anticipated needs and areas for improvement through close relationships with Executives.

• Prioritized conflicting needs and handled matters expeditiously under deadline pressures.

• Scheduled reservations for meetings, including food and refreshments.

• Managed budget deviations and handled confidential information and liaised with HR to process all departmental promotions, raises, and transfers.

Personal Care Assistant to Elderly

Princeton, IL; Roswell, GA; Eaton, OH; Seguin, TX 1997 to 2023

• Assisted seniors with bathing, dressing, and routine walks or exercise.

• Prepared meals, folded laundry, did dishes and light housekeeping.

• Drove clients to medical appointments, grocery shopping, hair salon appointments.

• Assisted with dementia patients to engage them or calm them when they were confused.

• Provided reassurance to family members and updates on activities or concerns.

• Made suggestions to help improve the client's quality of life.

• Showed compassion, professionalism, flexibility, and dependability.

• Provided companionship and socialization.

Owner/Stylist

Finishing Touches, Princeton, IL June 1997-Aug 2001

• Interior decorating, painting, faux painting, wallpaper, and mural painting.

• Advertised services, met with potential clients to discuss their needs, and created quotes.

• Determined schedules and developed relationships with customers to increase client base via referrals Store Manager/Floral Designer

Lundstrom’s Floral Shop, Walnut, IL Jan 1991 to June 1997

• Maintained merchandise levels based on demand, special events, customer requests.

• Calculated pricing to secure proper profit margin and accurate sales tax.

• Increased sales by improving accessibility to merchandise through creative product displays.

• Regularly sought opportunities to up-sell, increasing store revenue.

• Hired, scheduled and managed additional employees (10-12) during busy holiday seasons.

• Rotated inventory regularly, changing out the displays with seasonal merchandise.

• Prevented store losses using awareness, attention to detail and integrity.

• Created customized floral arrangements for clients' homes, businesses, funerals, weddings and events. Certifications and Education

Illinois Department of Insurance 2004

Associates in Insurance Services

Southern Illinois University 1985-1988

Bachelor of Fine Arts

Illinois Valley Community College 1983-1985

General studies

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