Case Management Behavioral Health

Boston Medical Center

KATIA RUFFIN

Community Wellness Advocate Complex Case Management

***********@*****.**** 617-***-**** Brockton, MA

Experience

Community Wellness Advocate Complex Case Management 04/2023 - Present

•Serve as a key member of the Population Health department, working within the Complex Case Management Program to support patients with chronic illnesses, behavioral health conditions, and high social needs

•Conduct outreach calls and in-person home visits to assess patient needs, deliver health education, and build rapport with underserved

communities

•Collaborate with nurses, social workers, physicians, and behavioral health specialists to coordinate wraparound services, including housing, food security, transportation, and substance use resources

•Successfully navigated over 150 patients to essential services, leading to improved care plan adherence and a measurable reduction in

•avoidable emergency room visits

Spearheaded a cultural competency initiative to improve patient-provider trust among Haitian Creole-speaking patients, increasing

•engagement by 40%

Recognized for exceptional empathy and dedication, receiving multiple patient commendations and contributing to high patient

satisfaction ratings across the program

Boston, MA

Resident Services Coordinator 03/2014 - 03/2023

Brockton, MA

Geriatric Support Services Coordinator 03/2011 - 07/2014

Education

Bridgewater State University

B.S. in Psychology, 2003

Summary

Passionate and empathetic healthcare professional with extensive experience in community outreach, wellness advocacy, and patient support. Skilled at connecting with vulnerable populations, improving health outcomes, and navigating complex care systems. Proven track record of building trust, driving engagement, and coordinating interdisciplinary care. Bilingual in English and Cape Verdean Creole.

Languages

English, Fluent in Cape Verdean Creole, and good Understanding of Spanish

Key Achievements

Improved Patient Outcomes: Successfully connected over 150 high-risk patients with essential services, resulting in reduced emergency department utilization and improved treatment adherence at SSTAR and HealthFirst in Fall River, MA.

High-Risk Case Support: Provided intensive case management for individuals with complex medical and behavioral health conditions, ensuring continuity of care, access to housing, and supportive services.

Maloney Properties Inc.

• Respond to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

• Link residents to appropriate services and agencies for assistance needed.

• Facilitate bereavement groups and provided counseling and emotional support to help residents cope with loss.

• Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.

• Interfaced with residents to address and resolve complaints or grievances.

• Wrote newsletter marketing copy and presentation materials for special projects

• Planned and managed site budget

• Created the Resident Needs Assessment/Survey for company wide use

Old Colony Elder Services.

• Effectively controlled the release of proprietary and confidential information for general client lists.

•Accurately documented each activity for each client in SAMS databases.

•Handled approximately 120 cases in 2011-2014

•Stayed up to date on relevant processes and compliance standards for optimal oversight.

•Collaborated with clients, area providers and senior staff members to

discuss case progress and options.

•Completed client follow-up services, data collection, clinical monitoring and liaised with primary health care providers to ensure coordinated care to clients

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