Customer Service Data Entry
Resume:
Kalyshe Grant
Houston, TX *****
*******.*******@*****.***
Professional Summary
A highly motivated, self-starter individual who performs well independently or as a team. Outstanding customer service skills with the ability to maintain the utmost confidentiality. Rapidly learns and executes duties at hand while cultivating detail and accuracy and has the capacity to handle multiple projects and deadlines. Excellent problem solving and organizational skills, with the talent to produce tangible, positive results. Has a passion for learning and a desire to grow professionally and progress within the company.
Work Experience
Receptionist/Legal Intake Specialist
Woodfill Law Firm PC-Houston, TX
March 2025 to Present
1. Evaluate and respond to prospective client inquiries 2. Answer, screen, and direct incoming phone calls to the appropriate party 3. Schedule and manage appointments, optimizing Lawyers' schedules to grow our caseload 4. Oversee new client onboarding and manage current client files through data entry and paperwork handling
5. Collaborate with marketing and other law firms to enhance outreach and attract new clients 6. Perform various clerical tasks such as transcription, research, spreadsheet management, and email correspondence to maintain operational efficiency
Beauty Therapist
Self-employed-Katy, TX
August 2017 to Present
Provide various beauty treatments to clients of all ages for special occasions or for everyday essential.
Educate and demonstrate extensive wig care including storage, wash, and general maintenance.
Develop and execute new business strategy and acquiring new clients.
Order and stock inventory, budget tracking and appointment management.
Advising clients on makeup and beauty products that would be beneficial to skin type and/or special events.
Guest Service Associate
European Wax Center-Houston, TX
February 2024 to March 2025
Front desk/ receptionist, clerical work, respond to emails and calls, appointment setting, restocking inventory, welcome and greet clients.
Beauty Consultant
All Virgin Hair Boutique-Houston, TX
June 2021 to January 2022
Recommended and introduced product to guest while considering concerns, style preferences, and budget.
Responded to customer questions, resolved complaints, and built relationships through follow-up calls and face-to-face representation.
Conducted register transactions and exceeded all weekly and monthly quotas.
Styled and maintained human hair units and staged captivated displays throughout the show floor.
Processed intercompany shipments and conducted daily, weekly, and monthly inventory counts on high dollar units for the Houston location.
Transported online orders to third party vendors and executed bank runs for deposit daily.
Aided Store Manager with clerical duties, new hire training and store cleanliness. Education
A.A.S. in Cosmetology Operator
Houston Community College-Houston, TX
September 2022 to Present
Cosmetology
Miller Career and Technology Center-Katy, TX
August 2019 to May 2021
High School Diploma
Paetow High School-Katy, TX
August 2017 to May 2021
Skills
• Retail sales
• Upselling
• Makeup application
• Bartending
• Restaurant Experience
• POS
• Hair styling
Certifications and Licenses
Bartending certification
Present
Driver's License
Present
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