Data Entry Customer Service
Resume:
Deidania Pinedo
Miramar, Florida
******@*****.***
Fluent in English & Spanish Remote-ready: Computer, Internet & Home Office
Objective Motivated and bilingual administrative professional with extensive experience in customer service and the medical field, seeking a remote position where I can contribute my skills in organization, communication, and problem-solving. Equipped with a home office, internet, and a strong work ethic, I am ready to deliver high-quality service and support that align with your company’s goals and values.
March 2019 – Present
Sandoval Brothers Installation – Secretary (Construction Industry)
North Miami Beach, FL
Managed incoming calls and office correspondence
Coordinated installation appointments and schedules for the team
Maintained organized records and client project files
Provided general administrative support to management and the installation crew
Communicated with vendors and clients to ensure timely deliveries and services
Handled invoicing and payment follow-ups
March 2007 – February 2012
Front Desk Receptionist
21st Century Oncology
Managed multi-line phone systems.
Scheduled patient appointments and handled copay collections.
Maintained and organized medical records.
Performed insurance data entry and occasionally assisted physicians.
July 2006 – March 2007
Aventura Men Clinic
Front Desk Receptionist-Aventura Fl
Answered phone calls and scheduled appointments.
Handled filing and insurance verification.
January 2000 – June 2006
British Diagnostic Institute – Pompano Beach, FL
Office Manager
Coordinated distribution of products across 6 clinics.
Processed PPO and Medicare billing.
Ordered supplies and managed accounts payable.
Scheduled appointments, verified insurance, and maintained medical records.
Collected copayments and handled prescription filing.
Insurance Verification
Medical records
Collect Co-Payments
Education & Certifications
Everest Institute and College
Graduated: March 2009
Associate Degree in Medical Billing and Coding
North Miami Beach Senior High School
Graduated: June 1995
Licensed Health & Life Insurance Agent
Obtained: 2023
Skills
Fluent in written and spoken English and Spanish
Proficient in Microsoft Word and Excel
Quick learner, adaptable to new systems and processes
Strong problem-solving and critical thinking skills
Excellent customer service and communication abilities
Detail-oriented and highly organized in administrative tasks
Deidania Pinedo
Miramar, Florida
******@*****.***
Hiring Manager
Dear Hiring Manager,
I am writing to express my interest in a remote administrative or customer service position within your company. With over a decade of experience in front desk operations, medical office administration, and construction office support, I bring a strong track record of organization, attention to detail, and exceptional customer service—both in English and Spanish.
Throughout my career, I’ve worked in dynamic environments where multitasking, effective communication, and problem-solving were key to success. I have experience in insurance verification, appointment scheduling, billing, and managing high volumes of client inquiries. I’m also proficient with Microsoft Office and medical data systems.
Currently licensed as a Health and Life Insurance Agent, I’ve continued to expand my knowledge in the healthcare and administrative sectors. I am fully equipped to work remotely, with a dedicated home office, reliable internet connection, and the self-discipline needed to perform independently while contributing effectively to a team.
I would welcome the opportunity to bring my professionalism, bilingual skills, and passion for helping others to your organization. Thank you for considering my application. I am available for an interview at your convenience and look forward to the possibility of working together.
Sincerely,
Deidania Pinedo
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