Builder of Strong Teams & Stronger Operations Multi-Unit F&B Leader

OLIVIA RICKABY

**********@*****.*** 313-***-**** Sun Prairie, WI 53590

Versatile manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Hospitality and retail expertise

Construction and logistics experience

Leadership and team management

Operations oversight and optimization

Training and development strategies

Guest experience enhancement

Communication and problem resolution

Technology proficiency in Office Suite

Data analysis and reporting

Database management systems

Customer relationship management tools

Collaboration software utilization

Multi-Unit Branch Manager PeopleReady - Madison, WI 08/2018 - Current Financial: Managed multimillion-dollar sales, reaching up to $15 million across 4 locations. Monitored and controlled operational expenses, including overtime, office supplies, and labor time (billable/unbillable). Multi-Site Operations: Successfully managed operations across four sites—both in person and remotely. Acted as the regional trainer for new or underperforming branch managers by conducting follow-up assessments and implementing corrective actions to drive performance improvements. Safety Management: An OSHA-certified professional skilled in assessing workplace hazards and implementing effective measures to ensure a secure and compliant work environment. Sales: Led teams to achieve a 10% revenue increase through strategic account management. Proven ability to build and nurture strong client relationships by consistently meeting and exceeding expectations. Recruiting: Extensive recruiting experience across all organizational levels. Adept at quickly identifying and placing top talent by leveraging platforms such as Facebook and Indeed to efficiently close staffing gaps for clients, with an average fill rate of 95%.

Director of Operations- F&B Crown Plaza Hotel - Detroit, MI 09/2016 - 08/2018 Financial: Managed $5 million in annual revenue, creating and reviewing P&L statements regularly to ensure profit margins and cost percentages aligned with business goals and milestones. Leadership: Successfully trained and managed up to 8 direct salaried managers, 12 supervisors, and over 50+ line-level workers. Established clear goals and expectations for direct reports through a structured performance review process, ensuring accountability, and fostering a culture of continuous improvement. Guest Satisfaction: Spearheaded daily operations to enhance guest satisfaction, achieving a 25% year-over-year improvement.

Sales: Collaborated closely with the sales team to develop strategies for attracting both new and returning business, resulting in a 15% increase in customer acquisition and retention. Menu Development: Conducted regular competitive analyses to inform menu development, adjusting pricing and offerings to stay ahead of market trends, and maintain a competitive edge. Vendor Management and Inventory Coordination: Identified and established relationships with relevant vendors, set up delivery schedules, and coordinated the efficient storage and organization of inventory to ensure seamless Personal Summary

Skills

Experience

operations.

Director of Operations- Events Marriott Atrium Hospitality - Madison, WI 06/2013 - 09/2016 Financial: Managed $3 million in annual revenue from banquet events, and other food and beverage outlets. Regularly reviewed P&L statements to ensure profit margins, and cost percentages were aligned with business goals and objectives.

Leadership: Managed 3 direct salaried managers, 6 supervisors, and more than 40+ line-level workers. Trained all staff and held them accountable to SOPs through one-on-one coaching and regular team meetings to ensure consistent performance and adherence to standards. Guest Satisfaction: Initially ranked in the lowest position for guest satisfaction in the company, I led efforts that improved scores by over 30% within one year. This achievement elevated our ranking to the top 10% for both F&B service and overall events among 358 full-service Marriott Hotels in 2014. Event Management: Conducted pre-event briefings with staff to communicate event details and client expectations, ensuring alignment, and smooth execution. Following each event, we performed post-event evaluations to identify areas for improvement and implement corrective actions to enhance future performance. Event Coordination: Coordinated the setup, execution, and breakdown of events and tradeshows, ensuring seamless operations from start to finish. Prepared and reviewed event budgets with clients, negotiating pricing to align with project goals, and ensure financial success. Banquet Room & Equipment Management: Oversaw the condition of banquet rooms, equipment, AV systems, and other event-related resources, ensuring everything was in optimal condition. Coordinated maintenance or replacements, as required, to ensure flawless event execution. Director of Operations-F&B Hilton Wischermann Partners - Auburn Hills, MI 11/2010 - 06/2013 Financial: Managed $1.5 million in annual revenue across all food and beverage outlets. Responsible for accounts receivable (AR), accounts payable (AP), and P&L management to ensure financial efficiency and alignment with business goals.

Leadership: Managed 2 direct salaried managers, 3 supervisors, and 20 line-level workers. Established clear goals and expectations for direct reports through a structured performance review process, ensuring accountability, and fostering a culture of continuous improvement. Quality Assurance: Achieved a perfect 100% score in the Hilton QA/EcoSure audit in October 2012, demonstrating exceptional standards in quality and eco-friendly practices. Guest Satisfaction: Ranked last in 2010, but through targeted training and department improvements, I led the team to achieve a ranking in the top 10% for overall F&B service and catering event satisfaction within the Hilton brand worldwide by 2011/2012.

Banquet Manager Embassy Suite Hotel - Livonia, MI 03/2009 - 11/2010 Ivy Tech Community College of Indiana Columbus, IN 2005 Bachelor of Science: Nursing

Education

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