Customer Service Agent

Shakira Mitchell

Jacksonville Fl, ***** 904-***-**** *****************@*****.***

Objective

Has the ability to be at work consistently, to be on time, to follow every detailed instruction to respond to management directions and to solicit-feedback to improve performance. Understanding the importance of confidentiality in the work setting and having a positive attitude to be able to collaborate with others, while helping to maintain a pleasant working environment.

Experience

CUSTOMER SERVICE AGENT CONCENTRIX 02/2022 – 05/2025

Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.

Actively listen to understand customers’ needs and answer their questions to include callbacks and follow up calls as needed.

Navigate the Members’ plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.

CUSTOMER ASSOCIATE FAMILY DOLLAR 09/2020 – 01/2022

Greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Provides customer engagement in positive and approachable manner.

Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

WAREHOUSE ASSOCIATE AMAZON 08/2019 – 08/2020

Removing and replacing packages from warehouse racking systems.

Unpacking, Wrapping, and labeling products.

Placing cases on a dolly, cart, or pallet jack for transport within the warehouse, Using typical warehouse tools (box cutter, tape gun, resizing tools, etc.)

Education

HIGHSCHOOL DIPLOMA AWARDED 06/2019 BRADFORD HIGHSCHOOL

Skills & Abilities

-Active Listening

-Management

-Problem solving

-Time Management

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