Front Desk Support Specialist
Resume:
CURRICULUM VITAE FOR SOPHIA MACHI (NEE PSWARAI)
PROFESSIONAL PROFILE
Experienced Office Management and Administration Professional with 9 years’ experience of optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational and technical business acumen. Works effectively with cross functional teams in ensuring operational and service excellence.
CONTACT DETAILS
*************@*****.***
8374 Budiriro 5B Harare
WORK EXPERIENCE
PA to Registrar March 2025 to date
Judicial Service Commission (Supreme Court)
Duties
• Front desk management
• Correspondence handling (memo, emails, letters)
• Arranging and coordinating meetings
• Taking minutes during meetings and making follow ups on pending issues
• Liaison with other departments and stakeholders on routine matters
• Maintenance of comprehensive records and proper filing systems (physical and electronic)
• Updating and consolidating records from the Assistant Registrars
• Preparation of court outcomes on a daily basis
• Perform any other duties as assigned by the Registrar and Judges Administrator May 2021 to February 2025
Incredible Holdings (Pvt) Ltd
• Front desk management
• Administrative support to the office of the Finance Director and CEO
• Monitor and oversee the general cleanliness of the office
• Coordination of meetings and events
• Procurement and proper management of office supplies and assets
• Petty cash management
• Responsible for office administration payments within approved expense limits and ensure they are made within reasonable time to allow business continuity
• Maintain and file business records in a systematic manner
• Capture payments/or receipts in Sage after verifying supporting documents for validity and accuracy and completeness
• Calculate monies due, receive monies, issue receipts, handle cash, document and verify monies received, banking and reconcile monies received and banked
• Preparation of payroll documents and maintenance of employee records
• Preparation of customer invoices
• Debtors and creditors reconciliation
Receptionist cum Secretary May 2020 to April 2021
• Established efficient workflow process, implemented modifications to improve overall effectiveness of personnel and activities
• Organized and managed multiple calendars, prioritizing and responding to emails and scheduled appointments and meetings to ensure the smooth flow of daily operations
• Maintained inventory of office supplies (requisitions, ordering and stocking) and equipment ensuring that the office was stocked with necessary items
• Edited and formatted documents and presentations for accuracy, clarity and consistency
• Communicated corporate objectives across all divisions through regular correspondence
NEC Tourism
Personal Assistant to the General Secretary February 2015 to December 2019
• Operated switchboard
• Acted as a point of contact for callers dealing with emails and phone calls
• Organised meetings and appointments, managing the General Secretary’s diary
• Typed compiled and prepared presentations, reports and correspondence
• Managed databases and maintained physical and electronic filing systems
• Liaised with staff, suppliers and other stakeholders
• Implemented and maintained procedures and administrative systems
• Organised workshops and symposiums
• Planned,managed and coordinated itineraries for the General Secretary
• Reminded the General Secretary of important tasks and deadlines
• Prepared for Executive Committee and Council meetings, taking notes and writing minutes during meetings
• Performed miscellaneous tasks to support the General Secretary Standard Chartered Bank
Bank Clerk March 2008 to February
2009
• Switchboard operation
• Corporate customer accounts reconciliation
• RTGS processing
• Cheque validation
• Clerical duties as assigned
EDUCATION AND TRAINING
Institute of Chartered Secretaries and Administrators In Zimbabwe (CIS) 3 A level passes
11 O level passes
SKILLS & COMPETENCIES
Job Related Skills: Strong teamwork skills, ability to multitask, Sound Leadership Skills (Decision Making) Business Awareness and Commercial Approach
Personal Skills, Developing Others, (Strategic Thinking and Acting), Innovative and flexible,
Communication Skills: Excellent interpersonal skills, business etiquette, conflict mediation and resolution, negotiation and group facilitation
Systems Utilization and Technology Skill: Accounting packages (QuickBooks and Sage) and efficient in usage of Microsoft Packages (Word, Excel, PowerPoint, Outlook)
HOBBIES
Events planning and coordination
Secretarial duties
REFEREES
1. Mr Jones Masoha 3. Melody Kanengoni
Finance Manager Accountant
Incredible Holdings (Pvt) Ltd ***************@*****.*** *********@*****.***
077*-***-*** / 086********-**** 903 504
2. Ms Tambudzai Deda 4. Mr P. Mudonhi
HR Manager Deputy Registrar
Filter Shops Supreme Court of Zimbabwe
*********@*****.*** ********@*****.***
077*-***-*** 0775 27 762/071*-***-***
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