Quality Control Support Specialist

Chris Chlysta

Wentzville, MO, ***** Cell: 636-***-**** Email: ******************@*****.***

https://www.linkedin.com/in/chris-chlysta/

Summary:

Strategic and detail-oriented professional with experience in compliance, operations support, and quality control. Proven track record of leading cross-functional initiatives, enhancing process efficiency, and ensuring regulatory adherence. Adept at collaborating with internal teams and external stakeholders to deliver business solutions aligned with corporate strategy. Strong communicator with experience presenting complex information and guiding procedural improvement efforts. EDUCATION:

University of Missouri – Columbia, MO 05/2002

Bachelor of Science in Consumer and Family Economic

Emphasis on Personal Financial Management

Skills:

Financial Crimes Compliance: AML, KYC, EDD, Transaction Monitoring, Risk Analysis, OFAC, BSA Compliance

Quality Assurance & Risk Assessment: QA/QC Testing, Internal Audits, Due Diligence, Policy Adherence

Technical Proficiency: Microsoft Excel, Adobe Pro, Microsoft Office Suite,

Communication & Leadership: Cross-functional Collaboration, Report Writing, Customer Outreach PROFESSIONAL EXPERIENCE:

Legal Assistant, Nick Chlysta Attorney at Law LLC 1/24 - 06/25

• Documentation review, drafting motions, discovery review, and correspondence with clients with the prosecuting office.

• Maintenance of electronic records and use of Electronic Filing.

• Providing billing and collections.

Quality Control Specialist, Citigroup 10/23 – 01/24

• Develop and implement quality control processes and procedures to ensure compliance with industry standards and regulations.

• Manage and maintain all records and documentation related to the quality control process regarding payment imaging, ensuring compliance with regulatory requirements and internal policies.

• Collaborate with cross-functional teams to identify and implement process improvements for the payments imaging department, resulting in increased efficiency and accuracy. Professional Development / Family Support Period 11/21 -01/23

• Took time to support family and focus on professional development. Now, I am fully available and eager to reenter the workforce with renewed focus and energy. Anti-Money Laundering Officer, Citigroup 11/19 – 11/21

• Conduct reviews of client account opening documents and used various open-source systems to determine the Beneficial Owners and client type.

• Perform background checks/intelligence/customer research/transactional analysis and interpret data to determine in the attempt to reduce the bank’s risk.

• Conduct regulatory and sanctions screenings on all Beneficial Owner’s in accordance with policies and procedures.

• Escalate unusual activity to the Financial Intelligence Unit and assist with escalating potential risks.

• Investigate customers using Open-Source systems such as LexisNexis to confirm identity for the Customer Identification Program.

• Maintain a strong investigative skill and ability to work independently while also demonstrating extensive banking and financial reporting.

• Reviewing and updating KYC files with missing and updating source information to satisfy compliance requirements.

Accounting Clerk, (contract employee for Citigroup) 06/19 – 11/19

• Provided operational support for Financial Services Operations Wire Department.

• Prepared balance sheets, profit and loss statements, and other financial reports

• Responsible for accurately tracking internal and external wires received. Loss Mitigation Specialist, Citigroup 07/18– 01/19

• Managed mortgage products that were over 60 days delinquent.

• Addressed borrower questions and concerns while complying with departmental and legal guidelines.

• Minimized loss using loss mitigation options (pre-foreclosure sales, loan modifications, repayment plans).

Operations Support Specialist, Citigroup 11/16 – 06/18

• Completed and reported transactions for over 70K clients.

• Processed over $1M of financial transactions daily.

• Demonstrated high-level organizational skills and diligence in performing multi-operational processing of incoming/outgoing checks for both business and personal account holders.

• Increased departmental efficiency via streamlining the procedures and the process of depositing check deposits.

Accounting Clerk, (contract employee for Citigroup) 05/16 – 11/16

• Processed financial tickets between branches, bank departments, and banks, while ensuring consistent documentation.

• Processed these financial tickets to appropriate general ledger accounts. Balanced general ledger accounts on a nightly basis for thirteen markets.

• Input loan information into CitiMortgage's Mainframe Software system. Project Support Analyst / Quality Control Specialist, Serco Group plc 04/14 – 01/16

• Collaborated with Affiliate Contractors on 2 Software Product Testing projects.

• Oversaw 30K audits each year to ensure data integrity, accuracy, and completeness of all process executions.

• Partnered with Business Analysts and Training teams to define project scope and user stories, ensuring alignment with software development goals and strategic objectives.

• Coordinated with Business Analysts and Trainers to determine the strategic direction needed to ensure Software Product Development was successful.

• Recognized for completing the most quality assurance audits on both projects.

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