Sales Consultant Customer Service

Brook Dunbar Allen

*** ***** ****** *** ******, PA 18229 • 484-***-**** • *****.********@*****.***

Professional Summary

Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits.

Used POS systems and cash registers to compute sales prices, total purchases and process cash and credit card payments.

Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Managed day-to-day clientele business to meet marketing objectives and to set measurable metrics for success.

Focused Sales Consultant well-known for providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.

Generated detailed reports of critical market feedback to analyze local competition and product and service needs.

Hardworking Consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Outstanding motivator possessing first-rate intercommunication skills to work at all levels of organization.

Experienced cosmetologist with over 7 years of experience in beauty industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Babe lash extension certified

NKST smoothing certified

NKSTB smoothing certified

PBO smoothing certified

EBO smoothing certified

KCMAX smoothing certified

Milbon smoothing certified

Sales and Marketing

Product and service knowledge

Leadership

Customer oversight

Persuasive communication

Payment processing

Strategic Planning

Class planning

Aqua cylinder Certification

Aqua weft Certification

Aqua Tape In Certification

Time management

Network development

Lead prospecting

Account servicing

Sales expertise

Product promotions

Customer service

Staff Training

Problem solving strength

Systems and software programs

Client Service

Customer Relations

Records management

Interpersonal communication skills

Brazilian blowout certification

Babe lash certification

Aqua V Light Certification

Aqua Keratin Bond Certification

Work History

Sales Consultant, 5/2023 to present

PA Beauty Supply – Carnegie, PA

Assess Salon needs

Grow salon businesses to become more profitable.

Stylist development and support

Help clients achieve business goals by providing expert advice.

Diagnose problems, identify opportunities, and recommend actionable solutions.

Sales Consultant, 01/2021 to 5/2023

Evolve Salon Systems – Derry, NH

Oversaw diverse account portfolio, including daily outbound calls to identify services that address primary needs.

Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.

Established new customer accounts through perseverance, dedicated cold calling and exceptional service.

Provided pricing information to customers regarding specific products.

Retained consistent client base by conducting market research to develop brand strategy.

Stylist, 01/2020 to present

Salon Essence – Summit Hill, PA.

Developed and maintain strong client relationships, providing personal hairstyling services.

Established a reputation for providing exceptional customer service, ensuring that each client is left satisfied.

Proficient in all aspects of hair care, from hair cutting, blonding, smoothing treatments, waxing and hair extensions.

Recommending the correct products for each client.

Staying up to date on the latest hair trends by attending educational events and hair shows.

Sales Consultant, 01/2017 to 03/2020

TruBeauty Concepts – Southampton, PA

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Identified prospects' needs and developed appropriate responses along with suitable information on products and services.

Responded to telephone and in-person requests for information.

Drove new business by acquiring new clients and expanding new and existing relationships.

Maximized customer retention by resolving issues quickly.

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Provided sales and customer service assistance to walk-in traffic

Hairstylist, 09/2015 to 02/2017

Hairitage Salon – Coplay, PA

Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.

Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.

Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.

Weighed lab samples and pigments to achieve proper color.

Resolved guest complaints about service or style.

Recorded notes for future reference, including customer preferences and services delivered.

Created memorable customer experiences by including special services such as head and neck massages during appointments.

Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.

Completed safety training and certifications.

Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.

Processed payments by entering sales in register.

Cosmetology Educator, 01/2016 to 11/2019

Jolie Hair Salon & Academy – Hazleton, PA

Assisted program participants with achieving career and learning goals.

Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.

Planned and documented programs of study meeting individual needs and abilities of students.

Provided detailed instruction and role modeling for acceptable social and work-related behaviors.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Maintained excellent attendance record, consistently arriving to work on time.

Monitored social media and online sources for industry trends.

Education

High School Diploma: Cosmetology, 06/2013

Carbon Career And Technical Institute - Jim Thorpe

Cosmetology Educator License: Cosmetology Education, 09/2015

Empire Beauty School - Whitehall PA

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