Client Support Executive Assistant

NOUIOUA Ferial

Sétif, Algeria +213-***-***-***/+213-***-***-*** *************@*****.***

LinkedIn: https://www.linkedin.com/in/nouioua-for-4aa246271

Professional Summary

Motivated and adaptable administrative and HR professional with over 5 years of experience spanning office management, training, procurement, and client support. Fluent in Arabic, French, and English. Proven ability to manage resources, coordinate teams, and deliver operational results under tight deadlines. Seeking to contribute strong organizational and negotiation skills to a forward-thinking company.

Professional Experience

International Purchase Assistant — K-PLAST

May 2024 – August 2024

Negotiated purchase deals for raw materials including steel, aluminium, and supplies for electric cables and plastic tubes.

Coordinated banking paperwork and customs procedures for shipments.

Liaised with the transit agent to ensure smooth import processes.

After-Sales Manager — FIAT, Biskra

January 2024 – April 2024

Oversaw and managed workshops for repair and maintenance of FIAT light vehicles.

Ensured compliance with warranty protocols and managed client follow-up.

Maintained continuous supply of spare parts and engine oil to meet demand.

Sent daily and monthly reports to headquarters to update databases and monitor performance.

Administrative Officer — PRAINSA CEVICO ALGERIA, Mezloug, Sétif

May 2023 – January 2024

Managed general resource administration for company operations.

Assisted in developing the safety protocol for the QHSE team by coordinating preparations and supplying necessary equipment to meet deadlines.

Sales Manager — FERDI PLAST, El-Eulma, Sétif

March 2023 – April 2023

Supervised sales operations and managed key client accounts.

Coordinated with suppliers and oversaw product deliveries.

Executive Secretary — FERDI PLAST, El-Eulma, Sétif

November 2022 – March 2023

Organized meetings, prepared reports, and managed daily office administration.

Maintained communication with suppliers and clients.

Executive Assistant & HR Assistant — Groupe Mécanique El-Eulma (GME), Sétif

September 2021 – November 2022

Coordinated internal and external training programs.

Managed administrative files for company employees.

Conducted service audits and quality surveys.

Managed registrations and files for trainees and apprentices.

Handled online store sales and social media telemarketing.

Supervised auto spare parts inventory.

Training Manager & Recruitment Officer — NB Centre, Biskra

October 2020 – August 2021

Managed training programs and recruitment of trainers.

Commercial Consultant — ULISLE Call Center, Sousse, Tunisia

February 2018 – November 2018

Provided client support and sales services via phone.

Telecommunication Agent — NOVOTELE Call Center, Sousse, Tunisia

October 2017 – February 2018

Sold solar panels to residential and business clients.

Multi-purpose Agent / Hostess / Cashier — Les Jardins des Ziban, Biskra

July 2017 – September 2017

Provided front-desk customer service and cashier operations.

English Lecturer — Mohamed Khider University, Biskra (Faculty of Letters and Languages)

October 2016 – June 2017

Taught English to undergraduate students.

English Lecturer — Mohamed Khider University, Biskra (Faculty of Economics)

October 2016 – June 2017

Taught English to Master’s students.

Administrative Agent & Interpreter/Translator — FORMADIESEL, Biskra

January 2015 – October 2016

Managed administrative tasks, translated documents, and handled reception and data entry.

English Teacher (TOEFL) — Mohamed Khider University, Biskra (CEIL)

October 2013 – February 2014

Delivered TOEFL preparation courses.

Education

Master’s Degree in Linguistic Sciences (English)

Mohamed Khider University, Biskra 2013 – 2015

Bachelor’s Degree in Linguistic Sciences (English)

Mohamed Khider University, Biskra 2010 – 2013

Certifications & Training

French Language Certificate (A2, B1, B2) — CEIL, Biskra 2013

Sign Language Interpretation — FOREM, Biskra 2015

Diesel & Gasoline Engine Repair — FORMADIESEL, Biskra 2016

Diagnostic Tool Use (SCANNER) — FORMADIESEL, Biskra 2018

Automotive Electronic Circuit Diagnosis — FORMADIESEL, Biskra 2018

Volunteer First Aid — Civil Protection National Center, Biskra 2017

General Accounting & Taxation — Development & Consulting Center, Algiers 2023

PC Accounting Software — Development & Consulting Center, Algiers 2023

Languages

Arabic: Native proficiency

English: Fluent

French: Fluent

Skills

International procurement & negotiation

Stock & resource management

Administrative & HR coordination

After-sales operations

Training & recruitment

Sales & client relations

Diagnostic tools (SCANNER)

MS Office, Winmotors, ServiceBox, ABCNET

Strong communication & teamwork

Fast learner, adaptable, reliable

References

Available upon request.

Contact this candidate