Monitor staff performance and develop improvement plans Train new employees on company policies,customer service,and sales technique. Resolve escalated customer complaints by offering practical solutions and maintaining professionalism

Oversee daily operations including opening and closing procedure of maintaining store standards

Manage team roasters and to maintain staff level during peak and off peak hours Cashier

Dion Wired

Handled cash, credit cards and voucher payments .

Maintained clean,tidy and organized checkout areas . Processed payments by cash,or card to complete transactions Worked overtime shifts to maintain workflow during busy periods Hotel Receptionist

Inani Hotel Pretoria

Managed telephone enquires

Handled reservations, cancelations and modifications of bookings Welcomed guests warmly when entering the hotel

Registering arrival of clients upon arrival

Keep front desk area organized and clear of clutter Tshwane College

Tourism Management

Leadership skills, excellent communication, customer relationship EXPERIENCE

EDUCATION

SKILLS

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