Data Entry Customer Service

Summary

Organized and meticulous professional with a comprehensive background in customer service, administrative management, office management, and data management. Proven expertise in database administration, data entry, researching, scheduling, and telecommunications. Possesses excellent interpersonal and communication skills to build strong client relationships and ensure confidentiality of sensitive information. A resourceful and analytical specialist with an initiative-taking attitude and ability to quickly learn new systems, dedicated to delivering technical leadership and translating requirements into solutions. Initiative-taking, adaptable, and experienced in demanding environments, consistently delivering high-quality work and thriving under pressure. Known for high productivity, efficient task completion, and specialized skills in workflow coordination, staff supervision, and process improvement. Excels in leadership, problem-solving, and communication to enhance team performance and achieve organizational goals. Performance- and quality-driven with a natural leadership talent and motivational approach.

Skills Experience

* Eaglesoft * Microsoft Office Suite * Windows * Multi-line phone management * Patient information management * Insurance verification * Data entry * Customer service * Team building * Office organization * Regulatory compliance * Inventory management * Conflict resolution * Effective communication * Problem solving * Staff training * Document control * Office administration * Scheduling meetings * Process improvement * Office management * Meeting facilitation * Cross-functional collaboration * Workflow oversight * Schedule coordination * Inventory control * Spreadsheet and database creation * Training and coaching * Office inventory oversight * File systems maintenance * Records management * Administrative support * Report and document preparation * Workflow planning * Deadline management * Document management * Database administration * Event coordination * Work delegation * Electronic medical records (EMR) systems * Staff training and development * Relationship building * Scheduling and calendar management * Multitasking and organization * Self-motivation * Teamwork and collaboration * Continuous improvement * Time management * Recruitment * Business recordkeeping * Petty cash reconciliation * Deposits * Accounts receivables * Liaison to community members * Case Management

Education and Training

UNIVERSITY OF CENTRAL OKLAHOMA Edmond, Oklahoma

Bachelor of Science in Organizational Leadership 05/2017

Work Experience

VALLEY HOPE DRUG AND ALCOHOL OUTPATIENT TREATMENT CENTER Oklahoma City, Oklahoma

BUSINESS OFFICE COORDINATOR 10/2024 - Current

Managing crucial administrative functions to ensure efficient operations and support for staff and patients. Provide comprehensive administrative and patient support, encompassing communication, admissions, fiscal management, insurance verification, and general office tasks within a healthcare setting. This role requires a prominent level of organization, diligence, strong communication skills, and the ability to maintain confidentiality.

Communication & Patient Interaction: Operating multi-line phone systems and responding to callers effectively. Aiding with the admissions call process, treating prospective patients, families, and referral sources with respect and kindness. Facilitating communication between patients, visitors, and staff to support a positive clinical environment. Collecting and reading Urine Drug Screens. Admissions & Patient Information Management: Assisting with the admissions process, including face-to-face meetings with new patients and their families. Documenting and entering patient information into relevant systems. Responding promptly to medical records requests, adhering to HIPAA and 42 CFR Part 2 guidelines. Financial & Accounting Support: Performing cash and credit transactions accurately and efficiently. Processing patient payments, handling cash, check, and credit receipts, and managing petty cash. Preparing accounting transactions and supporting records. Assisting with accounts payable processing, including data entry and statement reconciliation. Insurance & Funding Verification: Assisting in verifying insurance or other funding benefits. Coordinating the transfer of patient information to internal and external payment sources. Aiding with patient meetings concerning insurance and financial information. General Office Support: In charge of opening and closing office. Performing general office tasks, such as filing, scanning, faxing, and copying. Performing word processing duties as needed. Ordering and purchasing office supplies and equipment within budgetary constraints. Training & Staff Support: Assisting the Business (Operations) Manager with training staff. Training Administrative Assistants to ensure successful completion of office tasks. Customer Service and Satisfaction: Recognized by management for providing exceptional customer service. Proactively identified customer needs and addressed them efficiently. Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction. Exceeded customer expectations by finding creative solutions to problems. Provided excellent service through both face-to-face and phone interactions.

LIBERTY DENTAL PLAN Oklahoma City, Oklahoma

Dental Wellness Coordinator, Utilization Management 05/2021 - 01/2024

Empowering individuals and communities to adopt healthy dental behaviors by Engaging with communities to reduce health risks and foster a culture of oral health awareness. While at this program utilized a multi-faceted approach to improve oral health outcomes by providing education, easing access to care, building strong community relationships, and advocating for policies that promote dental health equity.

Member Education and Outreach: Educating members about Dental Wellness Plan benefits and healthy oral health practices. Performing oral health screenings at various locations, including health plan events, day care centers, elementary, and middle schools. Developing and distributing program communications via various channels, including social media, print, and television. Collaborating with customer service representatives to ensure effective member communication. Partnering with community-based services to educate members on healthy behaviors. Relationship Building and Advocacy: Building relationships with individuals and organizations to coordinate care with community resources, medical, and dental providers. Establishing and maintaining key relationships to promote the Dental Wellness Plan. Serving as a liaison between healthcare providers and the community. Advocating for members by improving access to care and supporting policies that promote community health. Fostered lasting relationships through personalized support and encouragement. Provided counseling and support on general wellness and nutrition. Guided individuals in practicing proper brushing techniques. Supported colleagues and helped a collaborative work environment. Program Management and Evaluation: Creating reports on program effectiveness and providing feedback for improvement. Analyzing community survey data related to dental behaviors and wellness initiatives. Organizing events to promote healthy lifestyle habits. Assessing existing wellness services to identify improvement areas. Coordinating with vendors for dental program resources. Obtaining necessary consent forms for screenings. Commitment to Community Engagement: Engaging and empowering individuals and communities to choose healthy dental behaviors and reduce health risks. Addressing dental health disparities and improving access to care in underserved communities. Actively taking part in the integration of oral health into overall health. Collaborating with professional organizations on initiatives promoting coordinated medical and oral health care. Operational Efficiency and Problem Solving: Managed day-to-day operations with accuracy and efficiency. Conducted comprehensive research and data analysis to inform strategic planning and decision-making. Maintained and updated databases, ensuring current and exact information. Streamlined processes and optimized performance using various software and tools. Troubleshot complex problems and implement solutions with advanced technical skills. Developed and implemented functional solutions that achieved cost-savings. Teamwork and Innovation: Collaborated effectively in team environments to enhance productivity. Contributed innovative ideas and solutions to improve team performance and outcomes. Prioritized and organized tasks to efficiently achieve service goals. Collaborated closely with team members to meet project goals and deadlines.

OCEAN DENTAL Warr Acres, Oklahoma

Front-Office Assistant, Dental Assistant 02/2013 - 05/2021

Skilled dental professional who excels at patient relationship management, administrative efficiency, and customer service. Strong ability to coordinate patient care, manage administrative tasks, and ensure positive patient experiences, whether through communication, scheduling, or technical support like radiography. Initiative-taking approach and critical thinking skills make me a valuable asset to any dental practice.

Patient Management & Support: Greeting, seating, and assisting patients: Checked in, updated, and set up patient information; followed up with patients and updated health information; seated patients in available dental chairs; greeted patients and aided with inquiries; organized patients for in-office procedures; scheduled and prepared paperwork for hospital visits and made post-op calls. resolving client inquiries and issues and creating a welcoming office environment. Briefing patients on dental procedures and payment options to facilitate informed decision-making. Recognized by management for providing exceptional customer service. Proactively identified customer needs and addressed them efficiently. Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction. Exceeded customer expectations by finding creative solutions to problems. Provided excellent service through both face-to-face and phone interactions. Radiography and charting: Took proper radiographs; charted audits and reconciled discrepancies within patients' accounts. Take and process dental X-rays (bitewing, periapical, panoramic, occlusal) using traditional and digital techniques for diagnosis. Exposing dental diagnostic x-rays. Scheduling and communication: Pulled and prepared next-day charts and made next-day calls confirming and rescheduling appointments; scheduled appointments for clients and staff; updated office calendars with appointments and accommodated schedule changes. Administrative tasks: Provided administrative support to management; performed data entry; answered incoming calls and responded to voicemails. Manage and update patient records, including scheduling appointments, answering phones, and maintaining confidentiality. Gather patient history, data, and health information for dentists. Office Management: Perform general administrative tasks, potentially including billing support, managing inventory, and ordering supplies. Financial & Operational: Account management: Charted audits and reconciled discrepancies within patient accounts; posted patient accounts; submitted prior authorizations, treatment plans, and X-rays for approval; monitored customer accounts for overdue payments; generated invoices; processed payments and collected copays; managed office supply inventory. Reporting and deposits: Logged in laboratory cases; dropped deposits; submitted reports; aided with daily bank deposits. Additional duties: Kept a clean front office environment; assisted with special projects; sorted and distributed mail. Office Administration: Managing appointments, keeping office supplies and equipment, facilitating repairs, implementing policies, and ensuring front office cleanliness and organization. Administrative Support: Providing general administrative support to staff and upper management, assisting with reports and presentations, and coordinating office activities and events. Managing multi-line phone systems, screening communications, facilitating interdepartmental communication, and providing prompt and exact correspondence. Data Management: Performing accurate data entry and keeping organized records. Safety & Compliance: Reviewing and enforcing safety, health, and sanitation Clinical & Preparatory: Preparation & Comfort: Prepare patients for procedures by explaining treatments and potential side effects, ensuring their comfort. Take vital signs (blood pressure, pulse, temperature) and record accurately. Education: Educate patients on treatment procedures, post-procedure home care, oral hygiene, and techniques to improve dental health. Explain dental services and payment options. Building Relationships: Cultivate patient loyalty through empathetic and caring service. Sterilization & Equipment: Sterilize instruments and equipment using approved methods (e.g., autoclaves) to prevent cross-infection. Prepare treatment rooms, lay out instruments, and restock supplies, ensuring a clean and efficient environment. Chairside Assistance: Provide chairside support to dentists during exams and procedures, including passing instruments, operating suction, and monitoring patient comfort.

KANSAS CHILDREN SERVICE LEAGUE Garden City, Kansas

Family Service Facilitator 06/2002 - 06/2011

Experienced social services professional with a proven ability to resolve conflicts, advocate for clients, and connect individuals and families with vital resources and support. Skilled in case management, needs assessment, and developing individualized plans to promote self-management and independent living. Dedicated to supporting accurate records and safeguarding client privacy while collaborating with internal and external partners to ensure seamless service delivery and improved patient outcomes. Successfully provided comprehensive early childhood education home visits and prenatal care services to families, focusing on maternal and child health, well-being, and development. Managed caseloads and documented client interactions effectively, including reporting suspected child abuse or domestic violence when necessary. Helped clients in accessing essential resources, including medical/dental care and community support. CDA Certification: Achieved Home Visit CDA Certification, proving a commitment to professional development and expertise in the field.

Early Childhood Education Home Visiting: Delivered high-quality, individualized home visits, offering education and support on topics such as healthy pregnancies, child development, safe practices, positive parenting, and connecting families to crucial services. Prenatal Care Support: Provided essential information and guidance to pregnant women on prenatal care, nutrition, exercise, and labor signs, promoting healthy pregnancies and positive outcomes. Client Support and Resource Navigation: Effectively assisted families in finding and utilizing community resources, ensuring access to necessary support for improved well-being. Service Excellence: Implemented customer satisfaction strategies, checked feedback, resolved issues, and advised senior management on best practices for achieving excellent service levels. Process Improvement: Analyzed operational trends and implemented process changes to enhance the delivery of services. Stakeholder Collaboration: Collaborated with internal teams to develop innovative solutions and coordinated activities between departments. Client/Patient Care & Case Management: Managed a diverse caseload, providing comprehensive support and care coordination. Conducted needs assessments and eligibility determinations for social assistance programs. Developed and implemented individualized care plans to improve client outcomes. Provided patient education on medication adherence and self-management strategies. Monitored client progress and adjusted care plans as needed. Collaboration & Resource Coordination: Collaborated with interdisciplinary teams and community resources to ensure holistic client support. Connected individuals with relevant community resources and facilitated referrals. Built partnerships with external organizations to enhance program reach and effectiveness. Empowered clients and families to advocate for their needs and navigate resource systems. Conflict Resolution & Communication: Resolved conflicts between customers and other departments within the organization. Addressed customer inquiries and concerns to deliver an elevated level of service. Maintained strong relationships with patients and families through clear communication and issue resolution. Record Management & Compliance: Maintained exact and confidential client/patient records in accordance with HIPAA regulations. Advocacy & Support: Advocated for clients to ensure access to necessary services and resources. Supported individuals in addressing disabilities and developing career plans. Guided clients through transitions to independent living.

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