Home Health Customer Service

THOMAS HODGE

*** ***** ****** ~ Portland, Michigan 48875 ~ (517) – 526 – 0032 ~ *******@*******.***

Profile

Resolute, initiative-taking, and collaborative Marketing Associate with more than twenty years of experience nurturing profitable community partnerships while providing world- class customer service. Manages retention of and outreach to prospective clients in statewide territories, developing innovative marketing campaigns to significantly boost visibility. Coordinates with national television networks and news outlets on the distribution of successful advertisements, clearly communicating benefits and values of services offered. Consistently recognized by senior management as a top-performing salesperson in company, becoming member of prestigious Presidents Club after only nine months of employment. Skill Summary

Territory Growth Healthcare & Medical Supplies

Interpersonal Communication Team Collaboration

Market Research & Analysis Process Development

Professional Experience

CORSO CARE

EXTERNAL HEALTHCARE NAVIGATOR -1/06/25 to Present

• Promoted Hospice, Home health, and Private Duty services to external referral partners which include hospitals, physician offices, Assisted Living Communities, AFC Homes, Rehabs/SNFS, and many other community partners.

• Worked closely with my clinical team, ensuring the best quality care possible for the senior population in the Lansing area.

• Directly worked with Senior Living communities as their personal navigator to help their residents navigate all the healthcare options available to them and their family members. LANDMARK HEALTH

SALES MANAGER ~ 6/3/2023 to 12/15/24

• Aided in launching East Michigan market business and outreach.

• Building relationships with hospitals, skilled nursing facilities, assisted livings, rehabilitation centers, and physician offices by running educational meetings and giving updates on eligible patients.

• I enrolled Blue Cross Blue Shield patient’s bedside at hospitals and SNF’s while also calling members to get them enrolled with Landmark services.

• Pulled Hospital and Physician reports using MIHIN and Power BI reporting systems. BROOKDALE SENIOR LIVING

THOMAS HODGE

SALES MANAGER ~ 10/3/2022 to 6/1/2023

• Scheduling visits with families to walk through our Brookdale memory care and assisted living community. Work directly with families ensuring an exceptionally smooth and confident transition to fulfill their loved one’s care needs.

• Promote Brookdale senior living centers memory care and assisted living communities to the Lansing area. Promote directly to Rehabilitation facilities, Physician offices, Hospitals, Churches, Elderly Law Attorneys and Case Managers.

• Work with different Home Health and Hospice agencies to ensure excellent care for the residents in the community. Also, work with private duty homecare companies when needed to help a smoother transition moving into our Brookdale community.

HEART TO HEART HOSPICE

COMMUNITY EDUCATION REP ~ 1/3/2022 to 8/1/2022

• Marketing Hospice services in greater Lansing and surrounding areas. Promoting excellent hospice programs which include skilled nursing service, hospice aid visits, social work, spiritual coordination, music enhancement, and massage therapy.

• Collaborated with my clinical staff weekly to make sure we were implementing the best care-plan with our patients and their families.

• In my territory I market to physician offices, hospitals, nursing homes, AFC homes, and rehabilitation centers to ensure they all know about our in-depth hospice programs that would help all their patients and residents. MID-MICHIGAN HOME HEALTH AND HOSPICE ~ FLINT, MI

DIRECTOR OF MARKETING ~ 6/5/2019 to 12/21/2021

• Market Homecare and Hospice services in the greater Lansing and Jackson markets. Promoting skilled nursing, therapy, private duty services, palliative care services to referral partners.

• Work hand in hand with senior living facilities producing individual care plans for their residents to improve their quality of daily living.

WELLSBROOKE PREMIUM HOME HEALTH CARE ~ LANSING, MI DIRECTOR OF MARKETING ~ 7/1/17 to 1/1/2019

• Marketed throughout the greater Lansing areas Wellsbrooke Premium Home Healthcare Services. Promoted skilled nursing and therapy services along with private duty services to referral partners. These partners included – hospitals, long term care facilities, doctors’ offices, AFC homes, and Senior Living Communities.

• Collaborated daily and weekly with Sara Chandler, owner of Chandler Therapy Services implementing clinical care plans and resolution plans to our therapy patients to receive the best possible care and get the best outcomes.

• Introduced and implemented a new program offered by Wellsbrooke Premium Home Healthcare. A senior Community Placement services program. Finding the best senior living options for seniors in the greater Lansing area. Education & Certifications

Bachelor of Business Administration

THOMAS HODGE

Northwood University, Midland, MI

Impact Sales Training

Brooks Sales and Marketing Training

(517) – 526 – 0032 ~ *******@*******.***

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