Collections
Resume:
Jennifer Oscura
Palatine IL. ****4 ***********@*****.***
SUMMARY
Dynamic senior credit coordinator with over 23 years of extensive experience and credit collections management. Proven track record of successfully managing a portfolio of 12 million and escalated accounts, swiftly, resolving payment discrepancies and maintaining accurate account records. Skilled in establishing effective communication with national accounts and providing exceptional service that ensures timely collections. Eager to leverage expertise in the credit collections field to contribute significantly to a progressive company.
EDUCATION
Mother Guerin High School, Chicago IL
TECHNICAL SKILLS
Experienced in Microsoft office, PeopleSoft, Windows XP, TPOS, and Internet WORK EXPERIENCE
Peach Tree Academy, Chicago, IL 2021
Daycare Center
Owner
• Facilitated and supervised children during lesson plans, activities, lunch, and outdoor play.
• Communicating effectively with parents and staff via in person interactions and classroom applications.
• Coordinated lunch programs and manage snacks for students.
• Replenished classroom supplies to ensure an optimal learning environment.
• Assisted in office duties and record keeping.
• Participated in staff meetings and training classes contributing class positively to team collaboration.
• Maintain a clean safe and organize classroom environment.
• Obtain first aid CPR certification to enhance student safety.
• Supported the development and communication of policies amongst staff members. USFOODS, Rosemont, IL 2011-2024
Leading foodservice distributor
Senior Credit Coordinator
• Oversaw a portfolio of 12 million in escalated accounts, ensuring effective resolutions.
• Established lines of communication with national accounts for the prompt collections of overdue payment.
• Monitored past due accounts beyond credit terms while adhering to strict credit policies.
• Reviewed and reconciled customer accounts for payment or billing discrepancies, ensuring accuracy.
• Investigated and resolved issues regarding unapplied, cash, and cash on account.
• Maintained diligence follow up on delinquent accounts and logged pertinent comments for tracking.
• Processed customer account applications creating comprehensive Credit files getting credit reports to evaluate terms.
• Prepared files for uncollectible accounts to be forwarded to an external agency.
• Executed special account accounts, receivables projects as required.
• Completed other time, sensitive projects as assigned by the supervisor. Just Tires, Norridge, IL 2008 – 2011
Auto Repair Retailer for Tires and Maintenance
Sales Manager
• Day to day operations/supervise daily work
• Accounts receivable/accounts payable
• Delegate responsibilities to Sales Associates and General Service Techs
• Review stock, place orders; receive orders and stock show room. American Hotel Register, Vernon Hills, IL 1996 – 2006 Premier Supplier to Commercial Hospitality Industry Team Lead
• Managed a portfolio of $3.5Mil of escalated accounts beginning at 45 days past due
• Commercial collections of a hospitality customer base with Net 30 day terms – roughly 500 accounts
• Generated weekly management reports/ managed weekly time sheets, productivity and collection activity
• Delegated work flow
• Provide assistance in reconciling difficult collections/prepare reports and spreadsheets
• Held monthly meetings with sales to discuss high revenue accounts
• Analyzed employees performances/ conducted yearly reviews Collections specialist
• Managed a portfolio of $3.5Mil of escalated accounts beginning at 45 days past due
• Work log of 500 accounts, 125 calls daily, average call connects- 80%
• Notify customers via phone, email and fax regarding payment arrangements
• Research payments incorrectly posted; post credits
• Request pods; follow up on lost/ damaged merchandise with the Claims Dept. Collector
• Work log of 400 accounts, 125 calls daily, average call connects – 80%
• Work log of small balance accounts starting at 30 days past due
• Generate and mailed past due invoices and statements
• Sought assistance from Senior Collector to reconcile high revenue accounts
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