Customer Service Front Desk

Objective

To begin a long-term rewarding career working in the public sector (State of California) by developing best in class skills, obtaining a superior education, increasing professionalism, and mastering the art of hard work and great customer service.

Experience

Motel 6 (Front Desk Agent / Night audit) October -March 2022

n227 Jibboom St, Sacramento, CA, 95811

oProcess all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

oProcess all payment types such as room charges, cash, checks, debit, or credit.

oProvide guests with room and hotel information, directions, amenities, and local interests.

oProcess all check-outs including resolving any late and disputed charges.

oSecure payment, verify and adjust billing as needed.

oAdapt to changes as instructed by guest or management.

oAnswer, record, and process all guest calls, messages, requests, questions, or concerns.

Remote Client Service Representative / Enrollment Broker March – Current, 2023

n11050 Olson Dr, Sacramento, CA, 95670

Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions are taken.

Respond to customer inquiries by received by telephone, interactive voice response (IVR), or web-based portal regarding the information on programs and services.

Resolved customer information and complaints.

Managed client records and answered general questions.

Answered calls from clients.

Property Administrator April 2015 – January 2021

n717 Luz Del Sol Loop, Milpitas, CA 95035

Client Customer Service: Single point of contact for residents at multiple properties. Assisted clients with reserving the property, advised clients on rules and policies, and helped resolve all property service issues.

Vendor Management: Coordinated with a variety of property vendors to help repair and maintain the various properties.

Education

Franklin High School Elk Grove CA I graduated December 20th 2013

I have graduated early and maintained a 3.0 in school.

In achieved the Honor Roll in my junior year.

I was involved in clubs such as Wild Cats for Christ and the Polynesian Club.

Consumnes River College Sacramento CA Present

As an early graduate, I have taken Computer Familiarization where I learned Microsoft PowerPoint, Word, Excel, and Access.

I also took Business Technology where I learned to maintain stress, type 45 WPM by touch.

Skills

I have Computer Skills

45 WPM

Cash-handling

Advanced in Microsoft Word

Trustworthy

I work well with others

I work well alone

Fast learner

Great Positive attitude

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