Human Resources Technical Support
Resume:
Jennifer Medisch
********@*****.***
EXPERIENCE
HRIS Specialist - San Diego Zoo Wildlife Alliance • San Diego, CA
April 2017 – November 2018 and January 2020 to August 2024
Collaborated closely with key stakeholders during HCM RFP and selection process to understand and prioritize needs and enhance team member experience
Successfully implemented Ceridian HCM Dayforce which encompassed an overhaul of the current Workforce Management, Benefits, Performance and Recruiting modules
Acted as the primary support for the Learning Management System
Developed expertise in Dayforce offerings through rigorous vetting prior to implementation, thorough testing of functionality and data integrity prior to launch, and pre-and post-launch administrator training
Championed HCM transformation through personal administration of all employee trainings during rollout
Empowered all employees to bring the Dayforce capabilities to life by creating company-specific job aids for new Dayforce processes
Maintain Dayforce technical support email inbox
Run weekly audits of the database and make corrections as needed to maintain the integrity of the data
Continually partner with IT, Finance, and other areas to retain and increase the value we get from Dayforce and other HR technologies
Subject matter expert, administrator, and trainer of organization-wide Docusign eSignature application including innovative, custom functionality
Lead Dynafile data storage solution rollout to meet HR’s unique personnel record needs and maintain project health
Benefits Specialist - San Diego Zoo Wildlife Alliance • San Diego, CA
November 2018 – January 2020
Orchestrated benefits enrollment for all employees and was primary resource for any changes, and questions
Oversaw employee leaves of absence process from start to finish in strict compliance with federal, state, and company guidelines, with volumes in excess of 30 at a time
Facilitated and audited data uploads into Dayforce for accurate record-keeping and reporting
Senior Human Resources Representative - San Diego Zoo Wildlife Alliance • San Diego, CA
June 2006 – April 2017
Initiated, influenced, and facilitated the launch for an all-paperless Human Resources
Developed and implemented paperless hire process resulting in Docusign’s first HR onboarding use-case
Trained new Human Resources employment staff on all systems and processes
Generated and submitted EEO-1 and AAP reporting data for submission to Federal Government
Revamped and conducted New Employee Orientation
Extended job offers to candidates and coordinated onboarding
Processed onboarding documentation including E-Verify administration
Launched new online application system and paperless self-service system
Ensured compliance of employee work permits
EDUCATION
Bachelor of Arts-Theatre Arts - California State University, Chico
Certificate in Computer Applications and Networks - Coleman College
SKILLS
Proficient, demonstrated knowledge of:
MS Outlook
MS Excel
MS Word
MS Powerpoint
Ceridian Dayforce
Docusign
Dynafile
Symphony Talent ATS
Infinium
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