Customer Service Administrative Assistant

***********@*****.*** • 443-***-****

Summary

I am an adaptable and skilled professional with extensive experience in customer service, administrative support, and financial m anagement. My ability to multitask and maintain high standards of performance in fast-paced environments, coupled with my proficiency in Microsoft Office Su ite, ma kes me an id eal ca ndidate fo r ro les re quiring exceptional customer service and administrative expertise.

Experience

Staff Assistance-pt -Torpedo Factory February 2023 - current

•• Greeted guests and assisted customers with artwork purchases, demonstrating strong customer service skills.

• Explained artwork and artist backgrounds, enhancing customer experience and engage- ment.

• Managed phone inquiries, showcasing my ability to multitask and handle high-volume customer interactions.

Data Entry/Bookkeeping(contract) February 2022-April 2022 First Service Residential

•• Developed and implemented a financial transaction system, showcasing analytical and problem-solving skills.

• Maintained accurate financial records and prepared comprehensive financial reports, demonstrating attention to detail and proficiency in Microsoft Office Suite. Administrative Assistant/Accounting - Payroll Processor April 2018-February 2022 Bold Ocean, LLC

•• Managed payroll processing and financial document preparation, highlighting my multi- tasking abilities and proficiency in Microsoft Office Suite.

• Provided administrative support, including handling phone calls and directing vendors, further demonstrating my customer service skills.

*Enter and review of the monthly payroll time data, employee maintenance, tax information, direct deposit, new hire and terminated employee processing.

*Coordinates and conducts the new employee, rehire, Intern on boarding PAF's.

*Enter new hire information into HRIS/payroll system

*Process annual compensation changes and bonuses

*Assists employees with personal information changes, payroll and benefits questions,

*Review all paperwork received in the Operations section.

*Update name, address, and W4 tax changes in Lawson.

*Setup new Health insurance and life insurance deductions for staff.

*Process all types of Personnel Actions (New Hire, Terminations, Salary Adjustments, etc) into Lawson.

*Worked closely with the payroll counseling staff to resolve paperwork issues.

*Research and resolve payroll issues after the payroll is completed.

*sorting and filing of paperwork received in the Office of Payroll and Benefits.

* *Process a high volume of call activity

Payroll Specialist(contractor)/ Data Entry

US House of Representative (OHOB)(CAO) September 2024 - current E'LISE CONTEH

•• Provided exceptional customer service at the concession stand, box office, and usher positions, demonstrating my ability to work in a fast-paced environment and manage multiple tasks simultaneously.

April 2004 - October 2008

Waitress/Manager -Sal’s Pizzeria

•• Managed staff and responded to customer queries and complaints, showcasing my lead- ership skills and commitment to high-quality customer service. Finance Clerk/Administrative Assistant September 2007 - September 2008 Strong Pools and Spa

•• Produced bills and invoices, demonstrating my proficiency in Microsoft Office Suite and attention to detail.

Customer Service/ Administrative Assistant Sunoco January 2008 -August 2008

•• Served customers and resolved product and service issues, highlighting my customer ser- vice skills and problem-solving abilities.

Customer Service Rep/Sales -ICT February 2007 - November 2007

•• Attracted potential customers by providing product and service information, demonstrat- ing my sales skills and ability to maintain customer records using Microsoft Office Suite. Silk Screen Printer -All Sports America June 2007 - September 2007

•• Created unique designs and logos, showcasing my attention to detail and ability to work on projects requiring precision.

Cashier/Sales -Sears October 2006 - June 2007

•• Assisted customers in finding products and managing cash transactions, demonstrating my customer service skills and proficiency in handling financial transactions. Housekeeper -Hampton INN January 2006 - November 2006

•• Maintained clean and orderly guest rooms, demonstrating my commitment to high stan- dards of hygiene and customer satisfaction.

Education

August 2000 - June 2004

High School Diploma

Bloomsburg High School

Customer Service/ Administrative Assistant

Phoenix Movie Theater

May 2009 - August 2011

• Prepared financial documents and managed bookkeeping tasks, showcasing my analytical skills and proficiency in Microsoft Office Suite.

Accountant Assistant -Fawcett boat Supplies February 2013-November 2017 Maintained clean and sanitary working conditions, demonstrating my attention to detail and ability to adhere to health and safety standards.

HouseKeeping- Service Master Cleaners June 2016- November 2017

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