Well-Being Customer Service

Baiba Stalidzane - CTIE

: Dana Point, CA ***** : 949-***-**** : *****@*************.***

TRAVEL PROFESSIONAL/ WELL-BEING TRAVEL EXPERT

Top performance corporate and leisure Travel Professional and Well-Being Travel specialist with over 20 years of experience and enormous success in developing, implementing, and promoting travel products and services, working with VIP luxury vendors and clients, government entities and corporate travelers. Experienced in large and small group travel and corporate travel. Exemplary communicator with the passion and drive needed to cultivate and foster professional and profitable relationships. Easily assume leadership decision making, assess diverse situational challenges, develop action plans, turn ideas into logical strategies, and implement systems that optimize corporate productivity, clients’ satisfaction, and revenue growth. Strongly familiar with hotel chain, airline, tour operator, and cruise line policies. Participated in many presentations and summits as a speaker. Have great presentation skills.

QUALIFICATION HIGHLIGHTS

Certified TICO with comprehensive experience in Hotel, Cruise, Air, Tour sales, Product and Service Development.

In-depth knowledge of preparing and coordinating travel arrangements, developing proposal and presentation.

Successful public speaking at Trade shows, symposiums, discussion panels and presentations.

Proficient with GDS systems (Sabre and Apollo), and Microsoft Office Suite.

Exhibit expertise in Customer Service, Strategic Sales, Contract Negotiation, Prospecting, Client Relations, Presentation Preparation, Office Management, Business Development, Internet Research, Staff Development, and Deal Execution.

Multilingual; (English, Latvian, Russian, German) - Interpersonal communicator who is adept at speaking effectively and writing concisely. Cultural difference understanding in business.

Outstanding skills in fostering and sustaining productive working relationships with clients, peer, and management.

Highly organized, independent and efficient in fast-paced multitasking environments; able to manage multiple responsibilities and prioritize effectively to accomplish objectives.

PROFESSIONAL EXPERIENCE

CEO, Well-Being travel niche product and services development and implementation Oct. 2013-2020

TIME AFTER TIME JOURNEYS Dana Point, CA

Plan and develop Well-Being travel strategy for hotels, resorts, tourism organizations, cruise lines, and airlines to ensure optimum customer service.

Business meeting and event planning (cruises, hotels, resorts)

Work closely with preferred vendors, Tourism organizations, and Ministries of Tourism to develop Well-Being travel niche that includes new, unique, and different travel destinations, locations, experiences, and luxury travel components on multiple global destinations.

Develop and maintain productive relationships with preferred travel partners and key company stakeholders.

Review and identify missing product gaps in the system and develop, rebrand, implement strategies to fulfill the niche.

Communicate preferred hotel strategy and tactics to vendor regional directors, branch managers, affiliates, and agents

Represent company at trade shows, industry, and company events, presenting Well-Being travel niche availabilities in different regions on global basis.

Utilize interpersonal skills to negotiate contracts with preferred vendors, agents, and service providers.

Perform regular review, update and improve developed Well-Being travel products, services and strategy for clients based on industry changes, trends, and needs.

Initiate, investigate and promptly resolve customer issues and complaints related to company products and services.

Corporate Travel Consultant Feb. 2015-Jun. 2020

Egencia Home Based

Proactively assist large corporate clients and TICO clients with their travel arrangements, including hotel, air, car services

Accommodate a high volume of exchanges in the Sabre system due to last minute changes from clients.

Enhance company's profit success by implementing negotiated corporate policies based on existing vendor contract.

Manage and minimize customer complaints resulting in 10% increased business.

Work was phone based. Required high talking shills and professional knowledge about products.

International Travel Advisor July 2012 – Oct. 2013

Automobile Club of Southern California Ladera Ranch, CA

Utilized the latest sales techniques to upsell products and services to enhance client’s overall experience and retention.

Work required professional knowledge about cruise industry, hotel and air industry.

Met with members and contract negotiation to achieve daily objectives.

Arranged travel packages and services that fits customer needs while managing daily files and finance

Aided members with reservations, transfers, changes, and cancellations.

Managed client inquiries and kept them updated on progress through a range of communication channels.

Consulted with clients and provided appropriate information regarding travel services routes reservations schemes and other available services.

Park Operations Specialist Jan. 2012 - July. 2012

The Walt Disney Company Anaheim, CA

Spearheaded daily park operations, including scheduling special event timelines and operations.

Prepared daily reports and balances to the manager.

Utilized well-defined goals to assist up to 30,000 guests per day.

Promptly resolves guest complaints and problems regarding the park operations.

Prepared travel packages and advised the guests with available products and services.

Assisted manager it the opening and closing procedures.

Communicated updates on product availability and prepared spreadsheet data balance to the management.

Organized last minute changes in guest list and table count.

Wrote all special event timelines and handled post-event debriefing.

Identified and implemented new opportunities for process improvement and service management for efficiency, providing superior service.

International Project Manager/Travel Coordinator Jan. 2003 – June 2010

JSL H Sourcing International/Converge Telecom USA/Europe/Middle East

Managed global project and control different lines of business such as International Investments, Trading, Tourism, Telecommunications, Commodities and Government proposals.

Controlled, monitored and ensured the smooth running of the international projects.

Managed corporate travel arrangements, including International business and real estate investment projects.

Assisted all unit heads, ensuring they met their project goals to achieve new business development.

Assisted management on recommending new staff, implementing staff training, market planning, and dealing strategies.

Attended project specific management meetings and deputize for head of company when necessary.

Prepared annual budget reviews while assisting in presentation and office document preparation and contract negotiation.

EDUCATION & CERTIFICATIONS

Bachelor of Science, Legal Studies, Kaplan University

Associate of Arts, Business Administration, Kaplan University

Bachelor of Arts, Business Administration, University of Latvia

Paralegal Certificate, UC Irvine Extension

Disney University Program “Management Training”

Travel Agent Certificate

Well-Being Travel Specialist Certificate

Events at the Sea Specialist certificate

Certified Deepak Chopra Meditation Teacher

Certified Deepak Chopra Health Teacher

Multiple Cruise Inspections attended

Multiple Hotel and Destination Certificates

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