Bar Manager Guest Service

ASHWANI KUMAR OJHA

Bar Manager (Mixologist)

*************@*****.*** +919*********

House No: B – 1693 Block: - B, Shastri Nagar, New Delhi -110***-****-**-** Indian J7467711 Unmarried Male ashwani10ojha

linkedin.com/in/ashwani10ojha

CAREER OBJECTIVE

- Dynamic versatile Bar Manager with 14+ years of experience in all aspects of management and service with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills and a demonstrated ability to increase repeat business manage and train staff and coordinate seasonal events. Strong team - building skills, interpersonal skills and excellent conflict resolution abilities guarantee satisfaction for guests. An efficient Bar Manager with strong Mixology knowledge and Menu Engineering. Guest Servicing, Communication and Leadership Skills: Ensuring high quality services, resulting in guest delight and optimum resource utilization for maximum service quality. Providing maximum customer satisfaction by closely interacting with in – house and potential guests to understand their requirements and customizing the product and services accordingly. Team Management and Self-Management: Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets. Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members. And Problem Solving, Decision Making, Proactive Behaviour, Influencing Skills and Flexibility.

PROFESSIONAL EXPERIENCE

BAR & LOUNGE MANAGER ( Mixologist ), LYNK PRIVE BAR & LOUNGE Duties & Responsibilities: -

•Report to Director of operation.

06/2022 – present

Douala, Cameroon

•Menu Competition set analysis.

•Beverage Menu Engineering.

•Ensures that the Bar operates efficiently and profitably while maintaining their reputation and ethos.

•Coordinates in a variety of activities and is responsible for business performance in the Bar.

•Maintaining high standards of service, health and safety.

•Estimates beverage costs, prepares requisitions or purchases for supplies, equipment and beverages.

•Maintains payroll and book keeping records.

•Investigates and resolves food and drink quality and service complaints.

•Responsible for hiring, assignment, training, motivation and termination of personnel.

•Developing marketing strategy, overseeing customer relations and implement advertising and promotional campaigns to increase business and meet targets set by the management.

•Coordinating the entire operation of the restaurant during scheduled shifts.

•Managing and motivating staff providing them feedback to work on which skills need to develop.

•Reviewing financial transactions and preparing and monitoring budgets to ensure efficient operation and to ensure expenditures stay within budget limitations.

•Carrying out Inventory for all equipment, cutlery, crockery, glassware etc. in the Bar at regular intervals ensuring that losses due to breakage and pilferage are minimal and within limits set by the management.

Head Mixologist, PRASHANT’S BAR EVENTS (DELHI, INDIA) 07/2021 – 05/2022 Bar Manager,Head Mixologist, ELEMENT (TANZANIA, DAR SE SALAAM) 04/2021 – 06/2021 Bar Manager,Head Mixologist, RYU BAR (Gurgaon, Haryana) 03/2019 – 03/2021 Bar Manager / Mixologist,

Brew Bistro & Lounge Rooftop (The Big Five Breweries Limited Nirobi,Kenya) Duties & Responsibilities

•Handling a team of 38 team members.

08/2017 – 02/2019

Nairobi, Kenya

•Report to Director of operation.

•Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, reordering supplies, managing budgets and setting goals.

•Ensures that the Restaurant operate efficiently and profitably while maintaining their reputation and ethos.

•Maintaining high standards of food, service, health and safety.

•Estimates food and beverage costs, prepares requisitions or purchases for supplies, equipment, food and beverages.

•Investigates and resolves food and drink quality and service complaints.

•Developing marketing strategy, overseeing customer relations and implement advertising and promotional campaigns to increase business and meet targets set by the management

•Coordinating the entire operation of the restaurant during scheduled shifts.

•Carrying out Inventory for all equipment, cutlery, crockery, glassware etc. in the restaurant at regular intervals ensuring that losses due to breakage and pilferage are minimal and within limits set by the management.

•Carrying out inventory of the bar at regular intervals to ensure that the head bartender is carrying out their duties correctly to minimize losses due to theft, spillage and breakages.

•Reviewing financial transactions and preparing and monitoring budgets to ensure efficient operation and to ensure expenditures stay within budget limitations. Bar Captain, The Hungry Monkey (3 Monkeys Restaurant LLP) Duties & Responsibilities

•Check and oversee the wines storage, condition, stock levels at the bar and beverage storeroom.

08/2015 – 01/2017

Delhi, India

•Ensures high standard of sanitation and hygiene in the work area.

•Maintains high standard of personal appearance and personal hygiene at all times.

•Ensures wines are stocked and stored in proper temperatures and correct manner.

•Dispense drinks in accordance with the standard recipe: make sure that all Mise En Place is done.

•Ensure cleanliness of various bar area.

•Check and oversee accuracy of stock acquired VS requisitions.

•Clean the bar and prepares garnishes including other bar Mise En Place.

•Report to Night Manager before ending work shift.

•Stocked beer and wine cooler .

•Assisted in hiring of bar staff team members.

Bar Executive, Lord of the Drink (Pre – Opening Team) Duties & Responsibilities

•Training staff to provide excellent service to patrons. 02/2017 – 06/2017

Delhi, India

•Reports to F & B Manager.

•Responsible for checking drinks and standard and requisition in liquor.

•Ensuring customer satisfaction by achieving delivery of service quality norms.

•Managed a team for 30 staff members in Co - Ordination with other Captains & reports to Assistant Manager / Restaurant Manager.

•As an expert in Beverage conducting training for all team members & bartenders.

•Conducted theoretical & practical training, dummy trial runs with team members for the opening of Restaurant.

•Training staff to get familiar with POS.

•Performed closing duties including cleaning,sanitizing and replenishing.

•Pre – Opening Team branches Bohca, LOD Chamber, Southall, Lord Of The Drinks and LOD Meadow .

•Arranged L, L5 and according to cocktails menu ordering for fruit and alcoholic or Non alcoholic beverage.

Bar Captain, Summer House Café (Pre – Opening Team) Duties & Responsibilities

•Speed of service and cleanliness of venue. Keep staff busy and productive at all times.

06/2014 – 07/2015

Delhi, India

•Ensure staff meet the standards of the bars, addressing and correcting bad practice where need to be maintain back of house and cellars to a high standard.

•Liaise on shift with Head Chef to resolve problems and ensure great service.

•Complete daily paperwork to ensure the safe running of the venues, and for those standards to be Monitored and maintained throughout the shift. Promptly and actively responding to problems that arise and keeping management up to date.

•Ensure all venues close on time, end of day jobs completed to a high standard, staff are signed off Promptly, all back and front of house areas checked and secured and that venues are in excellent order for the next day’s service. To actively maintain all areas within your remit, i.e. toilets, smoking area.

•To clean and maintain all equipment and notify management of any issues.

•Assist in cash handling procedures as required

•Feedback on your shift to the managers and supervisor taking over. Bartender, Sura Vie (S. K. Pvt. Ltd)

Duties & Responsibilities

•Dispense drinks including cocktail and mocktail in accordance with the standard recipe.

11/2012 – 05/2014

Delhi, India

•Ensures high standard of sanitation and hygiene in the work area.

•Maintains high standard of personal appearance and personal hygiene at all times.

•Check and oversee the wines store conditions, stock levels at the bar and beverage store room.

•Ensure wines are stocked and stored in proper temperature and correct manner.

•Perform cashiering tasks according to set standards.

•Ensures security of beverage stocks in bar by observing contract and inventory procedures.

•Ensure cleanliness of various bar areas.

•Check and oversee accuracy of stocks acquired VS requisitions.

•Cleans bar and prepare garnishes including other bar Mise En Place.

•Maintains cleanliness of the restaurant / bar those table appointments including table

•arrangements keeping them impeccable.

Bartender, Sandy Hospitality Pvt. Ltd.

Duties & Responsibilities

•Read and understand all particulars of Catering Event Orders, including start time and beverage requirements.

08/2011 – 10/2012

Delhi, India

•After function, remove inventory and all beverage equipment to proper storage and clear off tables. Take out all garbage to dumpsters.

•Retrieve and store bar glassware to proper storage.

•Work effectively and efficiently with the event team.

•Expediently communicate any challenges, guest complaints or requests to the Night Manager.

•Respond to the Banquet Captain’s instructions and directions.

•Observe all safety procedures during the execution of assigned duties.

•Maintain a positive and professional attitude towards guests, co-workers and management.

•Arrive at scheduled start time in appropriate uniform and ready to work.

•Fully knowledgeable in drink recipes.

•Knowledge of laws of liquor service.

•Keeps work station clean at all times.

•Ability to set-up Catering Function Bar set - ups.

•Collect all necessary equipment, beverages, etc. to set up designated area.

•Polish all glassware and prepare needed bar fruit.

•Provide beverage service to guests in a professional and courteous manner consistent with established standards and levels of excellence.

•Other duties as assigned.

EDUCATIONAL QUALIFICATION

Bachelor of Arts, Satyawati College, New Delhi 2013 SSC, Ravindra Public School, New Delhi 2008

HSC, Ravindra Public School, New Delhi 2006

MIXOLOGIST EXPERTISE

Highly skilled in mixing, garnishes and serving

drinks in keeping with Bar’s specifications.

Demonstrated ability to keep the Bar organized,

stock and clean.

Track record of talking and deliveries order

quickly.

Comprehensive knowledge of inventory on hand

drinking in mechanic and drink pricing.

Able to help guests in selection menu items.

PERSONAL PROFILE

English Hindi

PERSONAL PROFILE

Flairing Reality Shows

PROFESSIONAL QUALIFICATION

Hotel Management (Diploma), Bhartiya Vidya Bhawan, New Delhi 2014 Completed Bar Wizard Professional Bartending Training Program, Institute of Bar Operation & Management, by Sandy Verma in New Delhi in Mixology & Flaring.

ACCOMPLISHMENTS

Staff development

Mixology

Customer service

Flairing

Trained in liquor, wine and food service

New drink creation

Kitchen & Bar inventory

KEY SKILLS -:-

Flexible Schedule.

Self - starter with a can-do attitude.

Managing Multicultural & Dynamic Team.

Ensuring customer satisfaction by achieving

delivery of service quality norms.

Extremely productive in a high volume, high stress environment.

Ability to remain calm in crisis situation.

Extensive customer service experience.

Encouraging, Motivating & Training Team

Members.

Strategizing policies in the operating systems to

achieve greater customer strategies.

Managing high volume & high revenue Outlet.

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