Customer Service Cleaning Services
Resume:
< * Q
Scott AFB Lodging, Scott AFB, IL May 2016 to Present
Housekeeping
«Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing
e Ensured all rooms are cared for and inspected according to standards
Protected equipment and make sure there are no inadequacies
© Notified superiors on any damages, deficits and disturbances
¢ Dealt with reasonable complaints/requests with professionalism and patience
Checked stocking levels of all consumables and replace when appropriate
e Adhered strictly to rules regarding health and safety and be aware of any company-related practices
Experience in Janitorial and Cleaning Services
Conducted comprehensive cleaning and maintenance tasks including sweeping, mopping, dusting, and polishing
across various building types, ensuring high standards of cleanliness and building upkeep.
e — Skillfully operated and maintained cleaning equipment, ensuring all machinery is in excellent condition and
reporting any malfunctions or inadequacies to prevent downtime.
e Inspected facilities regularly to identify any damages or issues, promptly notifying management to enable swift
repair and minimize operational interruption.
e Effectively managed inventory levels of cleaning supplies, ensuring timely replenishment to avoid shortages and
maintain uninterrupted janitorial operations.
e Addressed and resolved reasonable complaints and requests with professionalism and patience, maintaining a
high level of tenant and management satisfaction.
© Strictly adhered to health and safety guidelines and company-specific practices, ensuring a safe working
environment for both employees and building occupants.
* Coordinated with other janitorial staff to ensure comprehensive coverage of all cleaning and maintenance tasks,
promoting a team-centric approach to facility upkeep.
Yokota Lodging, Tokyo, Japan August 2014 to March 2016
Housekeeping
e Perform daily cleaning and sanitizing of guest rooms, including changing linens, dusting, and
vacuuming.
e Ensure all common areas are spotless and well-maintained to enhance guest satisfaction.
@ Manage laundry services, ensuring a constant supply of fresh linens and towels.
¢ Report any maintenance issues or safety hazards to the appropriate department.
e Provide exceptional customer service by promptly addressing guest requests and inquiries.
¢ Maintain inventory of cleaning supplies and request replenishment as needed.
e Adhere to all health and safety regulations to ensure a safe and clean environment for guests and staff.
Yokota Airforce Base, Tokyo, Japan 2005 to 2008
Deli Bakery
e Providing responsive, exceptional service to deli counter customers by answering questions, making
recommendations, providing samples, and responding to requests
e Recommending, slicing, weighing, packaging, and pricing meats and cheeses
e Preparing special orders and party trays
Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased
e Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing
trash, and confirming that tools are in working order
¢ Following all food safety and sanitation procedures established by the company and other regulatory agencies
© Cooperating with others to ensure customer satisfaction
Confirming that all displays, products, and services comply with company standards
Education
ZS)
Upload to OneDrive
III O <
Contact this candidate