Customer Service Pharmacy Technician
Resume:
Meegan Peoples
Phoenix, AZ *****
***************@*****.***
Qualification Summary
Over 10+ years quality customer service with excellent interpersonal skills working among the public and private sector, and over 5+ years of professionalism in a high call volume environment. Possesses supervisory experience with impeccable verbal communicational skills managing escalated customer resolution with satisfactory results. Professional Summary
Black Canyon Management Support Property 10/2024 - Present Leasing Agent
• Addressed inbound and outbound phone calls regarding property rental and vacancies
• Assist tenants with rent calculations, deposits, and application fees
• Place work orders and maintained completion records
• Enforced policies and procedures for the management of tenant apartments and amenities Wells Fargo - Phoenix, AZ
Senior Customer Service Representative 01/2024 - 07/2024
• Assist customers with credit card payment, profiles and account related issues
• Assist with disputes, transactions and balance transfers
• Maintained high call volume in a fast-paced environment
• Escalated customer concerns with management attention
• Problem solving and detailed customer resolution Department of Motor Vehicle - Phoenix, AZ
Supervisor 02/2019 - 12/2023
• Management over a department with a high call volume minimum of 100+ calls daily
• Approved employee scheduling and timekeeping
• Ensured adequate staffing to promote and improve customer experience and satisfaction
• Trained new employees
• Ensured promotion of department policies and procedures
• Monitored employee performance for improvement
Department of Motor Vehicle - Phoenix, AZ 02/2017 - 01/2019 Customer Service Agent
• Assist customers with establishing drivers license, ID, and vehicle registration
• Provided customer satisfactory to address customer issues and concerns
• Escalated customer related issues needing managerial attention through dispatch and or telephone operating system
• Created and compiled daily records and reports for auditing CVS Pharmacy - Phoenix, AZ
Supervisor Pharmacy Technician 04/2015 - 01/2017
• Assist with processing customer prescriptions
• Worked effectively with store management supervising staff through assigning, directing and follow up procedures
• Effective communication of information to management and crew
• Assist customers with any questions, concerns and insurance issues
• Handled all customer relations issues in accordance with company policy
• Ensured and maintained customer / patient confidentiality Certification
Pharmacy Technician License
Education
Midwest - Chicago, IL 06/2001
Additional Skills
• Proficient in Microsoft Office Word, Excel, Outlook and Powerpoint, Oracle
• Excellent team player and leadership
• Detail oriented and well organized
• Efficient and great at multitasking
• Critical thinking and problem-solving
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