Licensed Practical Nurse
Resume:
Licensed Practical Nurse
CRISTIE CHAPMAN
C C ** MILLPOND DRIVE HATTIESBURG, MS 39402
EDUCATION & CERTIFICATION/LICENSURE
Master of Business Administration and Management American InterContinental University Schaumburg, IL Credential Conferred: Degree; 2020 Bachelor of Arts: Healthcare Management American InterContinental University Schaumburg, IL Credential Conferred: Degree; 2018 Associate of Applied Science: Practical Nursing Pearl River Community College Hattiesburg, MS Credential Conferred: Degree
General Studies Laurel High School
Laurel, MS Credential Conferred: Diploma
Certification/Licensure
Licensed Practical Nurse Pearl River Community College Licensed/Certified Cardiopulmonary Recitation (CPR/AED/BLS) Certified/Valid IV – Intravenous Therapy Certified Certified/Valid PROFESSIONAL EXPERIENCE
Precision Healthcare; Long-term Care and Behavioral Health Agency Nurse January 2021 – Current Hours: Full-time; 40+ Weekly Position Overview: Overview: Managed quality care for patients with heart failure, hypertension, and other medical conditions; Observed patient condition and progress to provide accurate services.
Tracked routine vital signs, including heart rate, blood pressure, and pulse oximetry measurements, including interpreting measurements from specialized medical equipment.
Properly collected information about conditions and treatment plans from caregivers, fellow nurses, and doctors to ensure proper procedures and care was given to patient.
Reported deteriorating conditions of patients to healthcare specialist and followed interventions.
Administered medication and treatments to assigned patients in an effective and timely manner.
Explained treatment procedures to patients and their families, as well as answer questions.
Updated and maintained ward charts, patient files, and medical records. ***********@*****.*** CITZENSHIP: USA
Proficient Orally/Written
Data/Patient Reports
Resolution Oriented
Patient Assessment
HIPPA Education
MS Office Suite
Administration Procedures
Leadership/Management
Training & Development
Billing/Insurance Claims
Preventative Health
Behavioral Health
Skilled business administrator and medical health professional dedicated to providing superior customer and medical services per administrative support and/or effective plans that will help individuals of all ages during their health transitions; Fluent in various specializations, including nursing procedures, acute care, administrative/clerical procedures, training and development, and various claims processes and procedures; Seasoned in the daily operations of call centers and medical facilities; Seeking to leverage knowledge and experience gained throughout my career to fulfil my holistic goal of advancing from entry level to senior level within a progressing company. Electronic Medical Record Systems (EMR): Point Care Click, Cerner, EPIC, VISTA
Health Insurance Procedures
Patient Oriented Care
Care Plans/Charting
Medical Terminology
Patient Advocacy
Long-term Care
Bedford Long-term Care Center Licensed Practical Nurse Hattiesburg, MS 39401 December 2020 – Current Hours: Full-time; 40+ Weekly Position Overview: Provided care to patients that were diagnosed with various conditions; assessed various patient treatments for numerous diagnoses including covid to acute distress; coordinated activities which related to the flow of unit processes; promoted commitment and excellence within the patient care experience.
Guided and educated patients, family, and caregivers on continued treatment, preventative measures, medication use and self-care to foster consistency in/out care administration.
Observed patients’ vital signs and administered physician-prescribed medications and treatments while following patient care plans based on physicians’ instructions.
Studied patients’ charts’, medication regimens, and test results upon admittance to the progressive care unit to ensure patients receive proper and accurate care.
Recorded patients’ medical status and treatment details in charts to accurately document care.
Triaged patients and delegated treatment to qualified staff and specialized departments. Jones County Rest Home Administrative Assistant Gulfport, MS September 2019 – April 2020 Hours: Full-time; 40+ Weekly Position Overview: Performed various clerical duties such as answering phones, filing important patient information, and entering material electronically into system.
Maintained files and logs while preparing a variety of reports on employee relations; planned, implemented, and provided on-going maintenance of employee relations procedures.
Evaluated the feasibility of computerized reporting and record keeping processes for the Jones County Rest Home.
Supported and assisted staff with discipline meetings; provided advice and guidance on effective management practices related to workforce policies.
Worked with rest home staff to create and modify guidelines and procedures, so that they are easily understood.
Served as a liaison between clinic and external agencies. Savilinx Customer Service Representative – Team Lead Hattiesburg, MS 39401 July 2017 – August 2019 Hours: Full-time; 40+ Weekly Position Overview: Resolved customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism; Ensured first call resolution through problem solving and effective call/email chat handling.
Collaborate and communicate with various staff across multiple disciplines to accomplish team goal setting and meet quality assurance aims.
Coordinated claims electronically and via telephone to customers needing assistance with inquiries.
Maintained a working knowledge of Savilinx’ requirements using a knowledge base system.
Met established goals for call center metrics in Service Level Agreement goals and quality.
Prepared reports in various formats to present and relay information to various personnel.
Recorded/maintained client information by providing confidentiality and precision.
Provided mentoring and training assistance to other CSRs upon a needed basis.
Handled all eligibility inquiries and all lines of business. General Dynamics Customer Service Representative Hattiesburg, MS 39401 August 2015 – July 2017 Hours: Full-time; 40+ Weekly Position Overview: Provided knowledgeable responses to telephone inquiries in a professional manner; utilizing pre-scripted responses to provide basic general and claims specific information; Completed both Medicare and Marketplace calls; Maintained up-to-date knowledge of CMS regulations and policies as they apply to both the healthcare programs by completing all assigned training.
Followed established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries. General Dynamics Continued…
Utilize standard technology such as telephone; e-mail; and web browser to perform job duties.
Completed basic call logs related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller.
Followed directions via email; Leadership; or other means regarding the switching back and forth from one type of call to the other.
Assisted callers with filling out online application and submitting to plan provider for processing.
Reported problems that occurred via online system to be addressed by appropriate personnel. Forrest General Hospital Team Lead Hattiesburg, MS 39401 October 2007 – March 2015 Hours: Full-time; 40+ Weekly Position Overview: Perform a variety of clerical/administrative tasks, which include obtaining current and prior medical history to proceed with services being rendered during patient visitation.
Ensured that patient records were up to date, organized, accurate and complete by using digital copies of paperwork and storing them electronically.
Safeguarded patients record and ensure that everyone complied with the HIPPA standards
Ensured availability of treatment information by filing and retrieving patient records.
Contributed to team effort by accomplishing related results as needed.
Served as a liaison between clinic and external agencies.
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