Susan Nyarai Makonde
Mutare, Zimbabwe
***********.*******@*****.***
Professional Summary
A motivated Computer Science graduate with over one year of practical experience in ICT roles, including software development, customer support, and technical assistance. Skilled in Java full stack development, Python, machine learning, and web technologies. Eager to contribute to innovative software projects and continue growing as a developer in a structured, tech-forward environment.
Education
Bachelor of Technology in Computer Science and Engineering Punjab Technical University, India
2020 – 2024
Technical Skills
Languages: Java, Python, SQL
Web Technologies: HTML, CSS, JavaScript, REST APIs
Frameworks/Tools: Spring Boot (basic), VS Code, Git, MySQL
Concepts: OOP, MVC, Responsive Web Design, Data Structures
Machine Learning: Supervised learning, classification, data preprocessing
Other Skills: Data Analysis (Pandas, NumPy), MS Office Suite, Technical Documentation
Soft Skills: Communication, Teamwork, Problem-solving, Resilience Professional Experience
Java Full Stack Developer Intern
QSpiders, India
January 2024 – July 2024
Developed responsive web applications using Java-based technologies.
Designed user interfaces and connected backend services via REST APIs.
Gained experience working with databases, debugging, and code versioning. Technical Support Executive
Ferrisoft Technologies, Remote – India
July 2024 – December 2024
Delivered remote technical support for Starlink WiFi clients.
Diagnosed connectivity and system issues with calm under pressure.
Logged support interactions and resolved issues through guided walkthroughs. Sales & Customer Service Executive
Roadex Company, India
December 2024 – May 2025
Guided users through digital onboarding processes for various services.
Provided technical explanations in user-friendly language.
Collected and updated customer data in system databases. Projects
Fake News Detector using Machine Learning
Built a machine learning model to classify news articles as fake or real.
Used Python libraries such as scikit-learn, Pandas, and Natural Language Toolkit
(NLTK).
Applied text preprocessing, vectorization (TF-IDF), and trained using logistic regression and Naive Bayes classifiers.
Achieved high accuracy and built a simple UI for end-user input and results. Online Bookstore Management System
Developed a Java-based full-stack application for managing books and orders.
Integrated a user-friendly frontend and connected it to a MySQL backend.
Applied CRUD operations, login authentication, and admin controls. Certifications
Python for Everybody – Coursera (University of Michigan)
Machine Learning – Coursera (Stanford University, taught by Andrew Ng)
Full Stack Java Developer Training – QSpiders
Languages
English – Fluent
Shona – Native
References
Available upon request.