Customer Service Center Representative
Resume:
J
JERARD
JEAN PIERRE
JR
jeanpierrejun@gmail.c
om
Haines City, FL 33844
PROFESSIONAL SUMMARY
Multilingual professional with over 7 years of leadership experience in both private and governmental sectors, driving significant growth and delivering exceptional customer service to thousands. Expertise in training and developing teams, consistently surpassing organizational goals and expectations. Proven ability to collaborate across all levels to enhance business productivity and growth. Recognized for high productivity as a Contact Center Representative, with strong skills in customer relationship management and effective problem resolution.
SKILLS
Microsoft Office Suite
CRM software proficiency
Call handling and management
Time management skills
Active listening techniques
Customer relationship management
Conflict resolution strategies
Inbound communication handling
Verbal and written communication
Product upselling techniques
Typing speed of 50 WPM
EXPERIENCE
Contact Center Representative
Orlando, USA
TTEC/ Mar 2020 to Dec 2023
Provided customer service to 100 applicants daily Answered applicant's calls and emails about government program guidelines Processed and reviewed 40 daily applicant cases Monitored incoming calls, emails and chats for quality assurance purposes. Performed troubleshooting and problem solving for customer issues. Maintained call logs and records of customer interactions using CRM software. Handled escalated calls from other representatives in a timely fashion. Attended regular training sessions on relevant topics to stay updated with industry trends.
Pharmacy Technician
Orlando, USA
Walgreens Boots Alliance/ Aug 2020 to Aug 2023
Work directly with multiple teams to meet quality standards and deadlines for approved siding projects
Inspect, analyze, and compile data for siding projects to create and present project proposals to management
Communicate and collaborate with Operations Team to achieve and maintain inventory levels
Provided customer service to patients by answering questions about medications and health-related topics.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Collaborated with other healthcare professionals to ensure optimal patient care. Received written prescription or refill requests, verifying information for completeness and accuracy.
Insurance Analyst (Seasonal Contract)
Orlando, USA
WFG/ Jan 2017 to Mar 2020
Processed applications, reviewed income, and determined patient eligibility Collected and verified patient information for account access Provided customer care and recommendations for health plans Bell Service Dispatcher
Celebration, USA
Walt Disney World/ Feb 2011 to Mar 2020
Managed and organized guest information to dispatch to various cast members Provided world class customer care to 300 guests daily Updated large database with confidential guest and cast members information on a weekly basis to ensure accessibility
EDUCATION
Associate Degree of Science: Cardiopulmonary
Daytona State College May 2019
Daytona Beach, FL
Associate Degree of Arts: General Education
Valencia College Jun 2017
Orlando, FL
REFERENCES
References available upon request.
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