Project Manager Hr
Resume:
ANDREA COOKSEY
HR MANAGER PEOPLE MANAGEMENT
CUSTOMER RELATIONS SALES
STRATEGY
EXPERIENCE
Walmart Selmer,TN
People Lead - HR 09/2020 - Present
Hiring great associates has been my number one goal. Schedules,Time & Attendance,Benefits, Policy and procedure. Managing people and handling their needs. Celebrations and Fundraising always in the mix. Design Team Sign Company LLC Savannah, TN
Sales Assistant/Project Manager 05/2017 - 07/2020
Assistants customers daily by answering questions, responding to inquiries and handling telephone requests
Performed initial client assessment and analysis to begin research process Get concepts drawn up for Clint's as well as managing project that are already in process
Copied, logged and scanned supporting documentation and placed all information in client files
Examined existing documents and blueprints to best update and maintain project records, resulting in better flowing installations and budget Designed budgets and cost estimates for projects with speed and accuracy while working closely with clients, drafters and employees to determine best courses of action
Troubleshot and diagnosed equipment issues, quickly made plans for repairs and monitored used to rectify issues
Reviewed designs and counseled with clients on courses of action to remedy issues while staying under-budget and sticking to timelines Verizon Wireless Savannah, TN
Sales Associate 06/2015 - 05/2017
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Maintained organized, presentable merchandise to drive continuous sales Handled all aspects of closing over $1500.00 in sales each exchange, including preparing contracts and processing order forms
Managed and tracked supply using company inventory management software Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Trained and developed new sales team associates in products, selling techniques and company procedures
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
CONTACTS
**************@*****.***
LinkedIn/Portfolio
45 Cooksey Lane Michie, TN
38357
SUMMARY
Accomplished HR/Assistant Store
Manager with over 15 years of
managerial experience in a retail
setting. Areas of expertise include
sales, recruiting and people
management.
KEY ACHIEVEMENTS
Employee Retention
Improvement
Reduced employee turnover by
30% within a year through
effective hiring and retention
strategies.
Project Efficiency Boost
Increased project management
efficiency by 40%, leading to
faster project completion times.
Sales Growth
Achievement
Achieved 15% sales growth by
implementing successful up-
selling strategies and team
training.
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AC
EXPERIENCE
Lowes Lowes 2218,
Savannah, TN
Assistant Store Manager 06/2011 - 04/2015
Handled all customer relations issues in a gracious manner and in accordance with company policies
Shared best practices for sales and customer service with other team members to help improve the store's efficiency
Resolved all customer complaints professionally while prioritizing customer satisfaction
Followed merchandising guidelines to present visually appealing displays Mentored new sales associates to contribute to the store's positive culture Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
Strategically scheduled team members to maintain optimal staffing levels at all times
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Helped with planning schedules and delegating assignments to meet coverage and service demands
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Created training modules in partnership with HR for new hires Drafted employee work schedules to fill coverage gaps Trained and managed associates in customer service and sales techniques Planned team-building exercises to increase employee performance and job satisfaction
Lowes 0091 Corinth
Installed sales department manager 04/2007 - 06/2011 Handled all customer relations issues in a gracious manner and in accordance with company policies
Educated customers about the brand to incite excitement about the company's mission and values
Perfect Looks Savannah,TN
Cosmetologist 05/1991 - 03/2022
Cuts,Styles, Color, Highlights, Perms, Manicures and Pedicures. Daily business. EDUCATION
Styles & Profiles 02/1990 - 05/1991
Cosmology
KEY ACHIEVEMENTS
Budget Management
Excellence
Managed annual budget of
$500,000, maintaining expenses
within 5% of planned costs.
TRAINING / COURSES
LIC Cosmologist
Styles & Profiles
LANGUAGES
ENGLISH Advanced
SKILLS
Customer oriented
Active listening skills
Computer illiterate
Skilled problem, solver
Motivated team player
Natural leader Very organized
Conscientious
Excellent planner and coordinator
Excellent communication skills
Professional phone etiquette
Personable
REFERENCES
Tonya Cotner
Tracy Hornbeak
Dana Wright
Donna Bando
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