Human Resources Customer Service

CANDICE TURNQUEST

St Vincent Rd *******************@*****.*** 242-***-****

PROFESSIONAL SUMMARY

Organized and adaptable Human Resources Professional with hands-on experience supporting HR teams in document processing, onboarding, records management, and policy administration. Proven ability to maintain confidential files, ensure compliance with internal standards, and coordinate internal communication, events, and reporting. Skilled in MS Office, HRIS, SharePoint, and creating engaging employee materials. Seeking to contribute administrative excellence and HR coordination skills to a high-performing HR team.

PROFESSIONAL EXPERIENCE

Diocese of London – Human Resources Administrator April 2024 - June 2025

Provided comprehensive HR support across the organization, managing employee lifecycle activities including recruitment, onboarding, training coordination, and offboarding. Drafted and updated job descriptions, facilitated interview panels, and supported talent acquisition strategies to attract and retain qualified candidates.

Maintained accurate employee records and HRIS data, including performance evaluations, disciplinary actions, payroll changes, and contract renewals.

Played a key role in developing and enforcing HR policies, ensuring alignment with Canadian employment legislation and diocesan standards.

Coordinated internal training sessions, HR workshops, and staff development programs to enhance team capabilities.

Advised department heads and employees on HR procedures, employee rights, performance management, and conflict resolution strategies.

Co-op - Human Resources Administrative Assistant Jan 2024 - Apr 2024

Supported day-to-day HR functions including data entry, document management, and on-boarding preparation.

Assisted with recruitment processes by coordinating interview schedules, screening applications, and communicating with candidates.

Helped update employee files and maintain HRIS records in accordance with confidentiality and compliance standards.

Participated in the coordination of employee engagement events and wellness activities.

Shadowed senior HR staff to gain hands-on knowledge in HR best practices, employment standards, and policy administration.

Developed foundational skills in organizational development, employee support, and human capital management.

Leon’s Furniture – Customer Service Supervisor Jan 2023 - Apr 2024

Oversaw daily front-line operations and supported a team of customer service associates in delivering excellent service.

Resolved escalated customer issues efficiently, ensuring satisfaction while upholding company policies.

Trained new team members on company procedures, point-of-sale systems, and service protocols. Managed transactions, returns, and exchanges, maintaining accurate documentation and financial accountability.

Acted as a liaison between departments to ensure smooth coordination of orders, deliveries, and after-sale support.

Cultivated a positive and professional atmosphere, reinforcing teamwork and communication under pressure.

Strengthened leadership, conflict resolution, and problem-solving skills in a customer-facing environment.

Katsuya - Food & Beverage Server Jul 2017 - Dec 2022

Delivered exceptional guest service in a fast-paced, high-end restaurant environment, consistently meeting quality and hospitality standards.

Took accurate food and beverage orders, communicated effectively with kitchen staff, and ensured timely delivery of service.

Maintained extensive knowledge of the menu and provided recommendations to enhance customer experience.

Handled customer inquiries, concerns, and special requests with professionalism, patience, and a solutions-oriented approach.

Demonstrated excellent multitasking and time management skills during high-volume shifts.

Ensured compliance with food safety regulations and cleanliness standards in all areas of service.

Built strong interpersonal skills and customer-first communication techniques, laying a foundation for her transition into human resources.

EDUCATION

Fanshawe College – Associate’s degree in Business Human Resources

C.V. Bethel Senior High

High School Diploma

Sept 2023 - Apr 2025

Jun 2013

ADDITIONAL INFORMATION

Technical Skills: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Strategic Human Resource Management

Employee Relations & Conflict Resolution

Talent Acquisition & Onboarding

Performance & Training Management

HR Policies & Compliance

Payroll & Records Administration

Staff Supervision & Development

Confidentiality & Ethics in HR

HRIS Systems & Data Entry

Multicultural Workplace Adaptability

Customer Service & Communication

Certifications: Administrative Human Resource, Business Fundamentals

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