Customer Service Team Lead
Resume:
Jonathan Macek
Boston, MA *****
*******@*****.***
Professional Summary
To contribute to the success of a healthy and growing company, while challenging myself with new experiences and opportunities.
Authorized to work in the US for any employer
Work Experience
Team Lead Consultant
FEDERAL EXRESS-Boston, MA
June 2022 to Present
• Able to communicate effectively with customers, vendors, and other team members
• Able to function in a fast-paced environment, under substantial pressure.
• Excellent verbal and written communication skills.
• Created and produced marketing materials; signs, banners, posters, business cards
• Processed and created shipping labels for outbound/inbound federal express packages.
• Tracked and released HAL shipments.
• Familiar with POS system software.
• Opened and closed the office
• Able to operate with minimal supervision
• Adhered to all FedEx Office team member and retail store standards. Inventory Control Clerk
Stop & Shop Supermarket-Watertown, MA
February 2022 to June 2022
• Verified CAO alerts with inventory using scan gun.
• Daily update via data entry to maintain accurate product count on shelf for weekly orders.
• Order product via shipping and receiving
• Advise customers about product and location.
• Timely communication to store management on any issues.
• Merchandising new items according to company guidelines.
• Maintain profesional attitude while providing excellent customer service at all times.
• Recognizing solutions to the daily work process
Pro Sales Associate
The Home Depot-Watertown, MA
November 2021 to February 2022
• Gave and sold retail quotes to pro accounts/contractors.
• Sold over $150,000 in retail sales .
• Familiar with store software ESVS system, Quote center, Order Up and P.O.S. systems.
• Helped maintain customer base via excellent customer service skills.
• Helped locate and explain products to customer on daily basis.
• Cashier
• Experience with pallot jack
Portfolio Manager
Barton Investments-Waltham, MA
August 2020 to November 2021
• Daily market analysis of crypto currency via Coin Market Cap.
• Executed all trades on a 7 day week schedule.
• Maintained weekly investment growth for several private portfolios.
• Developed strong independent and analytical skills
• Investment growth by over 35%
• Twitter, Telegram, Windows XP, Vista, Windows 10 proficient
• Experience using DEFI, DEX,CEX, Fidelity trading
• Excellent math skills
Store Manager
CubeSmart Self Storage-Waltham, MA
March 2020 to August 2020
· Worked independently 3/5 days a week
· Accessed needs of customers. Recommended storage upgrades and solutions
· Performed cleaning and maintenance
· Made customer calls to answer questions about their account and collect payments
· Maintained high sales sold new rentals to email leads, and inbound calls
· "Store of the Month" In April 2020
· Conducted daily physical storage unit inspection
· Confirmed inventory availability and cube units were working, cleaned, and secured
· Managed, audited, balanced cash drawer; prepared and made daily deposits
· Sold packing and moving supplies
Painter/ Project Manager
Thevenin Painting-Plymouth, MA
January 2006 to December 2019
· Assessed needs of client in order to communicate job via step by step process
· Managed and executed all aspects of supplies, crew, daily goals.
· Prepped, primed, painted residential interior and exterior.
· Exterior power washing
Web Programmer
Relyon Solutions LLC-Shelburne Falls, MA
January 1998 to December 2006
· Maintained HTML markup code and CSS styles for several companies’ web sites
· Implemented basic database programming for customer’s dynamic web sites.
· Developed excellent independent job skills working from home office. AT&T Account Executive
Cross Industry Communications Inc.-Boston, MA
January 1997 to December 1998
• Demonstrated excellent persuasion and negotiation skills
• Prospected and cold called 70 -80 national companies a day.
• Sold Yellow Page advertisements and Internet links for AT&T Business to Business 800 Directory.
• Awarded top sales force for AT&T 800 Directory 1997 & 1998
• Closed and maintained $10,000/weekly sales
Account Executive
C.U.S.A. (Cell U.S.A.)-Boston, MA
January 1996 to December 1997
· Marketed and sold Sony/RCA satellite dishes to residential customers.
· Handled up to 60 incoming calls per day.
· Improved communication skills oral, written and group
· Resolved customer service needs in order to maintain client base.
· Maintained monthly records of client database for future marketing Dealer Marketing Support
Putnam Investments-Boston, MA
July 1996 to November 1996
· Marketed Putnam products such as mutual funds, annuities, and retirement plans.
· Executed outstanding telecommunication skills while handling 150-175 incoming calls per day.
· Described scenarios to clients and brokers while making product recommendations.
· Mailed literature line marketing prospectus.
· Developed organizational skills and effective time management to succeed in a semi-autonomous, fast paced environment.
· Supported needs of Wholesalers and Regional Marketing. Education
Associate's in Psychology
Boston College-Chestnut Hill, MA
September 1991 to September 1992
High school diploma
Ellison High School-Duxbury, MA
September 1983 to May 1987
Skills
• Telecommunication
• Customer service
• Spanish
• Communication skills
• Windows
• POS
• Organizational skills
• Inventory control
• Supervising experience
Groups
A.N.A.
May 2009 to Present
Life member of American Numismatic Association
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