Customer Service School Business

EVANGELINA ORTIZ

**** ****** ******, *******, ** 92335 ● 909-***-**** ● ********@*****.***

PROFILE

Over 25 years of business experience, with 17 years of specialty in public procurement serving both school business and public mass transit. Experienced in administrative/clerical skills, public speaking, staff training, customer service, event planning, budget management, graphic design, community engagement, legal transactions/documents and knowledgeable in State, Federal and local regulations. Excellent communicator, adept at conflict-resolution, innovative, flexible and skilled at working with a variety of demographics and cultures with tact, respect and courtesy SKILLS AND ACCOMPLISHMENTS

• PC, Google and IOs platforms

• Microsoft Office Suite

• Adobe Creative Cloud

• Financial 2000 operating

system

• HP/Finuser operating system

• Supervisory experience

• Budget management

• Bi-literate/Bi-lingual: Spanish

• Research and development

• Staff training/public speaking

• Marketing/Communications

• Analytical skills

• Ability to read, analyze and interpret

general business/professional trade

journals and periodicals

• Knowledge of Public Contract Code,

Education Code and other codes and

regulations

• Excellent written/oral skills

• Public Speaker

Office of Congressman Joe Baca, “Youth Education Motivation Program (YEMP) 2010 - 2011 California Association of School Business Officials (CASBO) Winter Synergy 2011 California Association of School Business Officials (CASBO) Annual State Conference

• Chair

2012

San Bernardino County Superintendent of Schools, Green Steering Committee

• Strategic Planning

2009 - 2017

California Association of School Business Officials (CASBO), Planning Team 2009 - 2010 San Bernardino County Superintendent of Schools (SBCSS), Action Team-Communications

• Professional Associations

2010 - 2011

California Association of School Business Officials (CASBO), Member 2009 - 2017 California Association of School Business Officials (CASBO), Secretary 2013 - 2017 PROFESSIONAL EXPERIENCE

Rialto Unified School District, Benefits/Insurance Claims Technician 2019 - 2025

• Develop, plan, organize and present mass and individual orientations and in-service orientations

• Orient and enroll employees/retirees in available health/welfare benefits

• Process reimbursement claims for retiree plans, active employee dual coverage claims, and life insurance claims

• Audit, analyze and process carrier billing for payment to maintain District plans in force for the District

• Interact with and answer questions to public, staff, and management regarding health/welfare benefits/plans

• Provide resources and enrollment options to Medicare-age retirees

• Maintain and administer confidential records and reports in accordance to HIPAA and other rules and regulations

• Provide top-tier customer service with prompt resolution in regards to health benefit issues and concerns Azusa Unified School District, Communications Specialist 2017 - 2018

• Effectively increase online media presence and community engagement through strategic social media posts

• Graphic design and layout of specialized print material (newsletters, flyers, brochures, etc.)

• Develop community outreach strategies/district promotional material

• Interact in positive manner with district stakeholders, including board members, administration, educators, law enforcement, organizations and community

• Seek and maintain news/information for e-newsletters, social media, website and media releases

• Administer website content/layout; develop and maintain information for District directories and other various publications, including mailing lists and distribution of publications to the community and the media

• Photograph/photo journal district events; create engaging videos for informational/promotional purposes

• Planning and implementation of employee recognition programs, special activities and community events

• Develop/maintain crisis communication resources, information and procedures, including notification to parents of crisis situations via various platforms

• Prepare Board agenda items and take meeting minutes Evangelina Ortiz

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San Bernardino County Superintendent of Schools, Buyer 2005 - 2017

• Successfully and consistently save the organization thousands of dollars annually through solicitation of alternate quotes for products and services

• Research/source a variety of commodities, specializing in technology, books and adaptive equipment

• Participate in Request for Quotes/Proposals, Bids and Memorandums of Understanding

• Develop, review and revise existing purchasing, operational procedures and processes and forms

• Develop and facilitate training presentations

• Review, revise and process purchase requisitions, purchase orders, change orders, and other transactions

• Meet with departments to forecast procurement needs; meet and negotiate with vendors

• Organize and coordinate special events

• Maintain files and records

• Make recommendations regarding sustainable purchases and practices, including budget development and maintenance of SBCSS Green Steering Committee funds Omnitrans, Procurement Clerk 2001 - 2005

• Review, revise and process purchase requisitions, purchase orders, change orders, and other transactions

• Micro-procurement contract administration, including general/fiscal operations, budget development and analysis, amendments/addendums/terminations, pre-bid meetings and mandatory job walks

• Provide pricing estimates and procurement strategies for projects

• Develop, review and revise existing purchasing, operational procedures and processes, forms and manuals

• Develop and facilitate training presentation

• Liaison to departments to forecast procurement needs

• Meet and negotiate with vendors to obtain value-added products and services

• Organize and coordinate special events

• Provide clerical support functions, including administrative/clerical support for senior management, OTHER RELATED EXPERIENCE

Supervisor/Mentor/Community Relations

Girls Ministries, Templo Bethel Church/La Cruz de Jesus Church Local Director

2011 - 2016

Supervise teaching staff, including evaluations; make program recommendations, provide training for staff; responsible for records/reports/special forms/database management; develop and implement community activities, events and supplemental curriculum material to enhance program; maintain student progress records and evaluations; develop/maintain program budget; organize and coordinate fundraisers; general program accounting; order material and curriculum; serve as community liaison and between district office and church Training/Facilitation/Media and Public Relations 2014 - 2020 Girls Ministries, Southern Pacific District of the Assemblies of God Media Coordinator/Trainer/Interpreter (Translator) Train, organize/facilitate workshops and special events for new teachers/Local Directors/Annual Summer Camp for girls K-12; develop training material to enhance learning; provide assistance to other churches in the local region; attend district meetings, training, and other program business/special events; maintain web page and social media accounts, photograph/photo journal district events; assist District Director with additional duties as assigned EDUCATION

Grand Canyon University (Arizona)

Communication Studies, Online

2017

Barstow Community College (Barstow, CA)

General Studies, Online

2014

University of California, Riverside-Extension (Riverside, CA) Purchasing and Contract Management Certificate Program 2014

References available upon request

Contact this candidate