Medical Records Front Desk

Julie McDonald

**** ******* ***** ***** ******, Texas 76044

Phone: 817-***-****

E-mail: ************@*****.***

Objectives

Business professional since 1978. My experience demonstrates my ability to successfully meet all changes in the medical field. Confident, effective communicator with strong organization skills. A leader who earns the confidence of other professionals through the delivery of excellent service.

Education

American Institute of Business, graduated 1977, Associate’s Degree Medical/Business Experience

Cook Children’s Health Care System - 801 7th Avenue Fort Worth Documentation Compliance Auditor/Transcription Coordinator/Transcription Analyst January 2010 – March 2025

Audited and analyzed the work processes, policies and procedures for regulatory compliance issues. Reviewed, evaluated and monitored provider documentation for timeliness, consistency and completeness of required documentation elements according to the Joint Commission standards. Monitored the implementation of the appropriate changes to improve accuracy, effectiveness, and sufficiency. Communicated through written and email correspondence with documenting physicians, nurse practitioners and physician assistants to assure timely, accurate, consistent and complete documentation issues to the manager in compliance for administration and System Medical Records Committee. Documented and addressed customer service opportunities to ensure communication benchmarks were met. Covered HIM support phone bank on a rotating basis to address customer record inquiries.

Resume: Julie Busby

Medquist/Lanier/Your Office Genie - Monrovia, California Quality Assurance Editor

January 1990 to January 2010

Audited dictated transcription for accuracy and maintained spreadsheets for errors, transcribed hospital records when needed. Assisted with yearly assessments of the employees. Maintained customer billing logs to ensure proper reimbursement for service.

Arlington Medical Association/Dr. Ignacio Nunez– Arlington, Texas Office Manager/Insurance/Workman’s Comp

February 1985 to December 1989

Managed 3 OB/GYN physicians and 3 Family Practice Physicians and approximately twelve staff members. Conducted interviews, hiring, and yearly assessments. Maintained financial records for the clinic. I managed all insurance verification, patient billing statements, counseling, and workman’s compensation activities. Yankton Family Associates – Yankton, South Dakota

Office Supervisor

1980 to 1984

Supervised front desk personnel, answered phones, monitored patient account billing activities, and ordered office supplies.

Drs. Mark, Hirsch, Mark and Paulson – Des Moines, Iowa Front Desk Receptionist

1977 to 1980

Made appointments, answered the phone, check patients in and out, accounting for records.

Skills

Medical records, Epic, MediTech, Excel, Word, Kronos, Valco, Escription, Athena, and Vocera

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